Error message 15270 when updating payroll

Hey there, Icreswell.

Thanks for taking the time to reach out here in the Community. I want to make sure that pesky error doesn't appear so you're able to update payroll. 

There are just a few steps to complete that will keep error 15270 from appearing. Here's how:

1. First, you'll need to restart QuickBooks. Click Install Later if the QuickBooks Update Service window appears.

2. Click Help, then Update QuickBooks.

3. Select the Update Now tab. Put a check in the box for Reset Updates, click the Get Updates button, then choose OK to confirm.

4. When the update is finished, the Get Updates button will be active and "Update Complete" will appear.

5. Restart QuickBooks again. If the Update Service window appears again, click Install Now.

6. Choose Employees, then Get Payroll Updates. Make sure Download entire payroll update is selected and click Update.

This article offers more details on updating payroll in QuickBooks: https://community.intuit.com/articles/1760215-error-15270.

Give this a try and let me know how everything looks afterward. I'll be here if there's anything else I can help with.

I continue to receive an error code when trying to update quickbooks.  Please advise.

Hi @ckroot.

Thanks for reaching out to the Community about error 15270. I'll be happy to help get your QuickBooks updated.

If the steps @MorganB provided above aren't working, you can run a repair. 

To repair QuickBooks:

Intuit recommends that you prepare the QuickBooks Desktop installation CD before you begin the repair process. If you purchased QuickBooks through the phone or online, download the installer from the website.

Windows 10, 8/8.1, and 7

Note: Do not be misled by references to the Installation Wizard. It is the Installation Wizard that runs Repair .

1. Restart your computer to close unnecessary programs interfering with QuickBooks.
2. Back up your QuickBooks Company file.
3. Select Start and then Control Panel. (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
4. Select Programs and Features. If necessary, choose Uninstall a program.
   Note: If you don't see these options, select Programs, then Program Features.
5. Select QuickBooks in the list of programs and choose Uninstall/Change.
6. Select Continue, then, Next.
7. Select Repair then Next. Wait for the Repair to complete.
8. Choose Finish,  then restart your computer if prompted.
9. Don't forget to download the Latest QuickBooks release and the latest payroll tax table when you open QuickBooks.

Repair Errors

During the repair, you may get an error or a message such as Files in use. If you receive these kinds of messages, follow these steps:

1. Select Ignore (reboot required), then, OK.
2. You might have to click Ignore several times. The repair should continue.
3. If the Ignore button is unavailable, select Close. After the Repair, restart the computer.

For more information on repairing QuickBooks Desktop, click here.

Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

Thank you for posting the instructions for Error 15270.  I was able to follow the instructions and downloaded the new tax version 22011. 

I have the 15270 error when trying to update my payroll.  This is a new version of Quickbooks 2020 I just recently purchased.  Why am I having these issues already?  I ran the first set of instructions to fix the problem and its still says I have the error.  Im uneasy about doing the second set of instructions.  I do not want to lose any data. 

I did the first set of instructions for my error 15270.  It is still coming back up when I try and run payroll.  I do not understand why I am having this trouble with a new quickbooks version.  I do not feel comfortable running the second set of directions because I fear losing data.  This has already happened to us since putting this on the computer. 

Welcome to the thread, CMR2020. I appreciate you performing some steps to resolve the issue.

The Error 15270 is a connectivity error that shows up when the update wasn't completed.

If I may ask, is the second set of instructions your referring to is about downloading and installing the QuickBooks Tools Hub? If yes, need not to worry, this tool will help discover any updates, installation issues, network issues, program problems, and company file issues. 

To complete the process, here's what you'll need to do:

1. Close QuickBooks. 
2. Download the QuickBooks Tool Hub. 
3. Once downloaded, open the file (QuickBooksToolHub.exe). 
4. Follow the on-screen instructions and agree to the terms and conditions. 
5. Double-click the icon on your Windows desktop to open the tool hub when finished.

Once done, from the Tools Hub, run the Quick Fix my Program. 

You can take a look at this article for more detailed steps: Error 15270.

Let me know how everything turns out, or if you have any issues after following those steps. I’m more than happy to help. Take care!

Worked great for me!! Thanks!!

Hi SteveB. I'n glad you were able to get up and running.Be sure to come back if you need anything else, the community is always glad to help. Have a great day!

i have downloaded the quickbooks tool hub but i do not see the option to quick fix my program.  maybe this is a newer version?  i am trying to fix Error 15270 when getting payroll updates.

i have downloaded the quickbooks tool hub but i do not see an option for quick fix my program.  i am trying to correct Error 15270 when updating payroll.