What is the cut off time to submit payroll?

We use QBO (and the built in full service payroll) and all employees are on direct deposit. 

Our cutoff is 5pm pst the day before payday, not two banking days before.  We always run payroll on Thursday afternoon and employees have their funds before noon the next day.

Our payday is Jan 15. We ran payroll on Jan 14 after 5 pm.. There is no direct deposit yet, Today is Jan 17.  It is frustrating.

aOur payday is Jan 15. We ran payroll on Jan 14 after 5 pm.. There is no direct deposit yet, Today is Jan 17. It is frustrating.

Hi Bibek,

The processing time for your payroll is on the 15th since it was submitted after 5 PM. I would encourage you to contact our Phone Support team to can check the status of your direct deposit. They have the tools to help you trace it.

If you have other questions, you can go back to this thread.

Today is Jan 18th, Pay date is  Jan 15th. Pay has not still been deposited yet.

Today is Jan 18th. Pay date is Jan 15th. Pay has still not been deposited yet.

Thanks for keeping us posted, Bibek.

I want to make sure your concern about direct deposit get's taken care of.

Since we're unable to directly access your direct deposit status and history in QuickBooks Online, I suggest contacting our QuickBooks Payroll Team so they can pull up your account in a secure environment. They have the tools that can help verify the status of your direct deposit which was submitted on the 14th of January. 

You can reach them through this link: QuickBooks Payroll Support 

Always feel free to check in with us if you have any other questions with payroll. I'll be around to answer them for you.

Is it possible to change the date with quickbooks online? It's not letting me, and I ran payroll late.  The 16th instead of the 15th, which was Sunday? SOS

We are just starting to use direct deposit for semi-monthly payroll and the 2-day lead time has me confused -- for a payday on the 15th of the month, is it 5 pm on the 12th or the 13th that's the cutoff? Thanks.

I'd be delighted to share some insights about your Direct Deposit processing, @klariviere1,

It is best to familiarize your lead time because it is crucial for the posting of the employee funds. It is basically the span of time between the day you submit your payroll and the day your employees receive their direct deposits.

For services with a 2-day lead time, you need to submit the payroll by 5:00 PM Pacific Standard Time, 2 business days prior to payday. Take note of this time zone and the cut off time to make sure your payroll posts on time. 

Let’s look at an example. If your payday falls on a Friday, approve your paychecks by Wednesday. Your account will then be debited on Thursday, then your employees will see their money on Friday.

The key take away is for you to send the Direct Deposit 2 banking days before the 15th. The check date of the paycheck also plays an important role, because the system will use that as the posting date of your payroll. Keep in mind, Intuit won’t process your payroll on weekends or on state or federal holidays.

If you need anything else, let me know in the comment. I'll be right here to help you with your payroll and all other things in QuickBooks. Have a nice day!

I'm having problems with payroll. It might be related to a required update? When I try to use it I get a message that states my subscription is being terminates even though my subscription shows active.

Good evening, @CV14. 

It's great to see you chiming in on this thread for the first time. Let me share some helpful information. 

Depending on the product you're using, there are a few things you can try to help resolve the problem: 

• QuickBooks Online: You can clear your browser's history to help load the product as a new page remove the message. 
• QuickBooks Desktop: Ensure that your account is up-to-date to the latest version. 

If these options don't work, then I recommend contacting our Customer Support Team to further assist you with your question. They'll be able to look closer into your account to see what is causing this to occur. 

This should do the trick to get this problem fixed. Don't hesitate to come back and ask any other question you may have here in the Community. Happy Tuesday!

Do you know if it would be okay to process one payroll check - paper check - on the DATE we are terming a person instead of the day before?  We normally use DD and always process by 5pm the day before.  But this one time, I'm running a paper check and would prefer to push send to Intuit on it until the hour after we term.  Just in case something happens or we have to delay due to covid, etc.  Thanks for your help.  Laura

Hello, Laura.

I'd like to share some info regarding your inquiry.

If you decide to create a paper check in QuickBooks, please make sure to select Paper Check from the Pay Method column in the Run payroll page. Here's a sample screenshot for a visual reference: 

Once done, you can hand write or print the check then give it to the employee by the check date. In addition, update your employee's status after processing the final paycheck for your employee.

To learn more about creating a termination check, you can check out these articles:

• Create final paychecks for terminated employees
• Create Unscheduled Payroll Check

You're always welcome to post a reply here if there's anything else you need. Have a good day ahead.

Submitted payroll before the 5pm cutoff time and it is still saying it won't post till the following Monday! Why is this the case???