How do I escalate my complaints for QB online payroll and tallk to a supervisor?

Hello there, alwells323.

I want to make sure that your issue has been resolved. If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and help get it taken care of.

In order to escalate and file a complaint, you would need to contact our Phone Support Team and ask to speak with a supervisor. This will ensure that the feedback goes directly to someone in the department you want to talk with.

Here's how to contact us:

1. Go to the Help ( ? ) icon and select Contact Us.
2. Enter a brief description of your concern. Then, click Let's talk.
3. Select the best way you want to connect with us. 

To ensure we address your concern on time, check out our support hours.

Also, I'd like to let you know that aside from contacting our Phone Support Team there are various avenues to get assistance with QuickBooks, the Community. 

Please don't hesitate to reach out to us and please let me know if there is anything I can do to help.

QuickBooks discontinued my 2028 version. And i cant update but your website states 2017 is canceled .

We still support QuickBooks 2018 version, Dewald.

The versions we no longer support are 2017 and earlier. You can still use the software. Although, the add-one services are discontinued. You can check the article about QuickBooks Desktop service discontinuation policy and upgrade for more information.

I'd like to know more about this, though. When you mentioned discontinued, are you unable to open the software? Did you encounter any error messages?

In the meantime, you can check this article on how to fix QuickBooks if it doesn't start or won't open. 

Feel free to get back to this thread with more information. We'll get back to you as soon as we can. 

N Promise you the templets don't work. 

We cant edit or downloads the new templets.

Most of the items we use *( Templets are now non downloadable) That is the biggest problem we have. And they did use the Any desk to check and they could not get it to work .

Hi there, Dewald.

As you've confirmed that you're using the 2018 version, that said, the program still supported with QuickBooks and you can use it. All the services for QBDT 2018 are continued and working.

Since you're unable to edit or downloads the new template and most of the items you used are non-downloadable, I recommend running the Verify and Rebuild Utilities to check more if this could be a data issue. These are built-in tools used to validate whether your file is in good shape and fix common issues.

Here's how to Verify:

1. Select Window then Close All.
2. Select File then choose Utilities.
3. Click Verify Data.
4. If QuickBooks detected no problems with your data," no further action is needed.
5. A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.

If there is data damage in the file, run the Rebuild Data Utilities to correct the problem. Please follow the step below.

1. Go to File.
2. Hover over Utilities, then select Rebuild Data.
3. You'll receive a message to back up your company file, hit OK. This will ensure that you have a secured copy of your company file.
4. Choose a place to save your backup.
5. Once the backup is finished, the Rebuild Data utility will start.
6. When you receive the message, "Rebuild has completed," then press OK.

For additional information, you can check this article: Verify and Rebuild Data in QuickBooks Desktop. This provides an overview of how to check for the remaining data damage issue.

I suggest contacting our QuickBooks Support Team if the problem continues to occur. They have the tools to pull your account and investigate the cause of the issue.

1. Press F1 to open the Help window.
2. From the search icon, type Contact Support.
3. Click Contact us at the bottom part.
4. Give a brief description of your issue about the template and click the Search button.
5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

• Message an Agent – Allows you to chat directly with a support agent.
• Talk to a Specialist – Arranges a callback from a support agent.

Please check this article on how you can fix common template issues in QuickBooks Desktop: Fix common issues when you use and customize templates.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

Quickbooks has the meanest and most incompetent customer service representative there is.  I contacted around 7:30 PM EST on July 26, 2024, and VICTOR was the one who answered the call. I listened to the call recording, and I must say, I was quite taken aback by how rude and incompetent your staff member was. If you aim to maintain your business, you may want to consider firing this person.

1. Victor seemed to lack attention to detail and wasn't really listening. I had to repeat myself several times.
2. He attempted to end the call without even bothering to get my information or gather the necessary information to even be able to see the status on my account.
3. I had to remind him that as an agent, he should gather my information before suggesting I call back in 30 minutes. That's the only time he tried to get my information and when I demanded to speak to a supervisor in a very calm manner, he was saying that I was aggressive and hung up the phone.
4. He mentioned that Quickbooks only works in specific "geolocations" and might not work in the Philippines. I had to clarify that I work in IT at an accounting firm with many Quickbooks users. It was only then that he stopped implying it wouldn't work in my country.
5. He abruptly hung up on me twice during the call.
6. Victor remarked that I shouldn't instruct him on how to do his job, despite seeming unsure about his own responsibilities and how to handle the call. His word were, "You shouldn't be telling a customer service representative what they need to do"

Hello there, onestopdrift.

I appreciate you for bringing this to our attention. We are committed to addressing these issues promptly to ensure no other customers face similar experiences.

Customer satisfaction is our top priority, and we take your feedback very seriously. Please be assured that we are taking immediate action to rectify this situation.

Feel free to visit our general help topics page in case you need help with another task in QuickBooks Online. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials, and more.

Please know that the Community is always here to help you with any QuickBooks-related concerns. Once again, your patience is appreciated.