I cannot get QB Payroll to send today. When I enter my payroll key, it says "unable to send". I am connected to the internet, my subscription to the Enhanced Payroll is "Active". Is anyone else having an issue or can you help me?

I'm having the same issue...not sure what to do now?

Same problem here too, at least its not just me

I'm having the same problem

According to their chat rep its  known issue and has been escalated to their engineering team

Hey there, everyone. 

Thanks for taking the time to reach out to the Community and sharing your concerns. 

We are aware of this issue, and it's been submitted to our engineering team. Our engineers have released they are currently working on the payroll issue and stated to wait one hour and try submitting the payroll again. 

Please check back here if you have further questions or concerns. We will keep you updated as updates are posted. Take care and have a wonderful day ahead! 

I also have the same problem. It would not send and is still queued to send. But I received a Direct Deposit receipt via e-mail. I also chatted with support and they told me it was a known problem. That being said, how do I get out of the send queue without sending it again, I do not want to send it twice.

I've got you covered, @mc60.

I appreciate you reaching out to our support team regarding sending payroll in QuickBooks Desktop. Since the direct deposit paychecks are still in the queue, let's uncheck the Direct Deposit option from the paycheck to remove it from the sending queue. Here's how:

1. Go to the Employees menu, then select Employee Center.
2. Select the Transactions tab and select Paychecks.
3. Find and open the direct deposit paycheck.
4. In the Paycheck window, click the Paycheck Details button.
5. From the Review Paycheck window, uncheck the Use Direct Deposit option.
6. If you want to send it manually to your employees, you can change it to a paycheck.

Also, just in case you want to customize the paycheck layout or paystub in the future, you can read this article for more guidance: Customize a paycheck layout or pay stub.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

Hey! Has this issue been fixed? I am still having problems after multiple, multiple phone calls and chats.

Thank you for any info!

Wendy

Hello, @wendyduncan.

The Community is not able to check the updates of the investigation, I'd recommend contacting our QuickBooks Technical Support team to add you to the list of the affected users about sending your payroll.

Our Support Team is available every Monday to Friday 6 AM – 6 PM Pacific Standard Time (PST) and on a Saturday from 6 AM – 3 PM PST. 

As soon as there's an update about this issue, an email will be sent to you to assure you're up to date with the progress of the investigation. 

I've added an article for your future task about tracking your business financials: Understand reports.

As always, I'll be glad to provide further assistance if you need it. Take care.

Hi MarsStephanieL,

I have been contacting technical support almost everyday. I have two payrolls that need to be fixed and a third one coming up. I just want to know when and if this issue is resolved because it is not resolved on my end. Thank you.

As long as you're added to the list of affected users, you’ll be notified for updates, @wendyduncan.

I know how important to process payroll on time. We wanted to help you and the rest of the affected users. However, we’re unable to provide you a specific time frame for when it will be resolved. Rest assured, our engineers are working hard to get you back to work as soon as possible. I recommend checking your email from time to time or give our support team a call for follow-up. 

I’ve also attached an article that has information about Excel-based payroll reports. This provides instructions to generate and summarize business and employee data in Excel.

We appreciate your patience while working on this concern. If you have other payroll questions or issues, the Community is always right here to help. Take care!

I can’t send my payroll. I am having the system stuck in “receiving data”. What is going on? I tried updating, I tried moving our company file, I tried turning off firewalls and cloud option. 

We're glad to have you here, Nora!

Thank you for reaching out to the QuickBooks Community. I appreciate you doing all those troubleshooting steps to process your payroll.

I have here some steps that can help you resolve the issue. Also, can you tell me if you receive an error message  sending your payroll? This helps me investigate why it's not working.

In the meantime, you can follow these steps to fix the issue:

1. Reboot your computer.
2. Check your system time and date settings, and change them if they are not set correctly.
3. Be sure you have the latest payroll update.

For more detailed steps, check out this article: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

I'm also adding this article to help track your payroll transactions in QBDT: Customize payroll and employee reports.

As always, you can visit our Help Articles page for QuickBooks Desktop if in case you need to learn some "How do I" steps.

Feel welcome to visit us again here with any concerns or questions you may have with payroll. The Community always has your back.

We've been having this issue for over a year now. Sometimes it will go through by rebooting the computer but that's not even working any more. I have spent hours on the phone with QB support over the last year. Sometimes I get someone that knows what they are doing and we can get it to work but nothing so far has been a permanent solution to this problem.

I'm sorry, but it's time this problem gets fixed for good!

If someone has come up with the permanent fix for this PLEASE LET ME KNOW!

I'll make sure you can seamlessly process your payroll, @TegelerMusic.

To begin with, please ensure your QuickBooks Desktop (QBDT) is updated to the latest release. This way, the program is running with the newest features and fixes. I'll show you how:

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Click the Update Now tab. 
3. Select Get Updates to start the download.
4. When the download finishes, restart QuickBooks and accept the option to install the new release.

Then, download the latest payroll tax table to ensure you have the newest rates and calculations.

Once done, you can now efficiently run your payroll in QBDT. Furthermore, I'm adding these articles for your reference in filling your payroll taxes:

• Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll
• E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced

In case you need more help managing your payroll or QBDT, please feel free to tag me in your reply. I'll be more than happy to work with you again. Keep safe!

Thank you for your reply but this has been done many times with no positive results.

I did this again exactly how you laid it out and when trying to do payroll updates I got the following error:

Internet connection error.

Server unavailable. [IC 67186407]

I appreciate your effort but I've been down the rabbit hole on this one and there has never been a permanent solution to this issue. If you have access to my past history of service calls you might see what has been tried by multiple of your team members.

It just seems like no matter what I do it just won't communicate with intuit consistently and I've been through all of the articles on modifying my internet connection setup and even tried turning off my firewall on one occasion.

In one instance we even sent a command to reset my network switch and that worked once. Now my QB computer is hardwired directly to the router completely bypassing the network switch.

I hope you can appreciate how frustrating this is. I run a small business and don't have an IT department I can hand this off to so I really need you to help me get this fixed!

IM HAVING SAME ISSUE TOO. IM GETTING MAD. WE PAY HOW MUCH A YEAR FOR THIS PLUS MONTHLY AND ITS NOT WORKING. 

Welcome to the Community, @POWERS COATS. I'm here to share information about sending payroll in QuickBooks Desktop (QBDT).

In sending payroll data ensure that QBDT is updated to the latest version and we know how important it is to be able to pay your employees on time. For now, we have received reports about the payroll service connection error. Our engineers are dedicated working and committed to resolving this as soon as possible. 

However, to ensure that you'll be notified, I suggest reaching out to our payroll support team so you'll be added to one of the lists of affected users. To do so, you can follow the steps provided below:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us.
4. Give a brief description of your issue, then click Continue.
5. Sign in to your Intuit account and then Continue and proceed with Continue with my account.
6. Pick to chat with us or Have us call you.

Currently, while waiting for an ongoing investigation to be fixed, you can check this article to know possible fix for the connection error issue:

• Troubleshoot Payroll Service Server Error or Payroll Connection Error
• Fix error QuickBooks has encountered a problem sending your usage data
   

Furthermore, QuickBooks offers a different selection of payroll and employee reports that can help you track your payroll and employee expenses. You can use them once the issue is fixed and turns out fine. For more details and process, I've added this for reference: Customize Payroll And Employee Reports.

Get back to me if you have additional questions about running Payroll. I'm always here to help you.