Inviting an employee to workforce and fixing an incorrect email address

I'm having the same trouble. A couple employees did not receive the email. So I tried to go back into the  Employee Manage cloud services. It asks me to enter subscription info then gives me a 30156 error saying this subscription is already used to activate payroll. 

Thanks for coming to the Community, @Casmith3157.

I’ve got you covered and can help you resend an invite to an employee for the workforce.

Here’s how:

QuickBooks Online Payroll

1. Go to Workers and select Employees.
2. Find the employee you need to resend the invitation to
3. In the Personal info section, choose Resend next to “Invite this employee to view their pay stubs and W-2’s Online.”
4. Pick Done. This will send a new email invitation to the employee.

Intuit Online Payroll

1. Locate Workers and push Employees.
2. Pick the employee you need to resend the invitation to
3. In the Personal info section, hit Resend next to “Invite this employee to view their pay stubs and W-2’s Online.”
4. Select Done. This will send a new email invitation to the employee.

I’m here if you have further questions or concerns. I hope you have a great rest of your day.

I have Enhanced Payroll on the cloud.  I do not have a selection for "Workers".  How do I fix in incorrect email for an employee for WorkForce?  I can't change it in place. And the employee has already been invited.  And there is no "site selection" option in my Employees or Payroll centers.

Thank you.

We'll help your employee change their email, Mirabel.

When your employee accepted your invitation in Workforce, their Intuit account was also created. Thus, if they need to update their email address, they need to do it on their end. Then, you can just update their email on your record, so they can receive their future pay stubs in their Workforce account.

Please have your employee follow the steps in this article: How to change the user ID or email address for QuickBooks Workforce. After that, you can update your employee's email in QuickBooks.

If you need more help, you can always go back to this thread. Your employee can also post questions in the Community if they need help.

I changed the email but it still says "Good news! Your employee is ready to view their pay stubs and W-2s online." When my employee tries to log in it says "Looks like you don't have Workforce. There's no account attached to the email you entered. Contact your employer to create one for you."

I appreciate the details a lot, @racheljane27.

To make sure that your employees can access their paychecks through the Workforce, click the Send Invite button again. This will enable him to create an account to Workforce.

Once the invite is resent, let your employees check the email message and let them click the Get access to paycheck button.

It will route your employees to create a new password with his email (username) in accessing the Workforce.

Then he can log in to Workforce successfully.

You can refer to this article for more details about how your employees get access to their paychecks and W2s: Invite employees to see pay stubs and W-2s online.

Just in case, if your employees didn't see their pay stubs in the Workforce, make sure to upload the payroll info to Intuit from your QuickBooks Desktop. You can use the steps provided in the above article.

Please let me know if you have further questions. I'm always here to help. Have a good one!

I'm having the same issue as racheljane27.  Exact same thing.  I use QB Online and there is no Resend invite option.

Thank you for joining the thread, @DaMet.

The Resend? link should be available under the Email section once you've sent an invite to your employee that they haven't accepted. On the other hand, if you haven't invited the employee yet, you can see the Learn more link which routes you to the article about inviting employees to see pay stubs and W-2s online. Lastly, you can't see any link from there once an employee has accepted the invite and have created a Workforce account.

Since you don't see the Resend option from there, it means that the employee has accepted the invitation. For us to isolate the problem further, have your employees sign in to Workforce using a private window since it doesn't store any history or form data. Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks.

To save you time, you can use either of these shortcut keys:

• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If the employee was able to sign in successfully, have him go back to the original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this behavior.

If the problem continues, I suggest reaching out to our Support Team or ViewMyPaycheck Support to investigate the issue further.

Post again if you have any other questions. I'm always here to help. Have a good day!

Thanks so much for replying!  The employee gave me access to his email so that I could try to fix this for him. 

1. He gets an email every 2 weeks (like all of us) when his paycheck is available to view, however the email comes from a different place than ours does. (Ours come from Workforce)

2. When he clicks on the link to sign in and view it, he gets a message saying he doesn't have a workforce account and to check with the administrator.

I have tried to log in as him, using for the forgotten password option, he gets an email with a temp password AND a text message on his cell phone to verify his identity.  We update his password and again get the message that he doesn't have an account.  I have changed his employment status to terminated, then changed it back to active, I have changed his email address to another one ALL in the effort to try to get to the option to send him another invite.  Phone calls to QB get me bounced around to multiple people who don't understand what I'm trying to explain

Hi there, DaMet.

I appreciate you for providing enough details of your concern.

Based on the information you've gathered and shared with me, we'll need the assistance of our specialist. We'll have to pull up the account of your employee to further investigate this matter. With that, I would suggest getting in touch with one of our specialists. They have the appropriate tool to use and be able to help us in fixing this issue.

I can see that you've contacted to them. However, it's the best to sort it out. Please consider using this link to get some help from our payroll support: https://static.onlinepayroll.intuit.com/Support/General_Support.html.

If you have other questions, just let us know by adding a new post below. We are all right here to help. Stay safe.

I signed in, then changed my email to the correct one I want to use. While I DO get the email to the corrected address that says

"You have a new pay stub available online at workforce.intuit.com/app/payroll-employee-portal-ui/ius/sign-in"

etc. it says, 

"Looks like you don't have WorkforceThere's no account attached to the email you entered. Contact your employer to create one for you."

Are you saying my employer has to change my email on their side too? It seems obvious I changed it correctly on my side. 

PS. fixing an error in a post does not count as post flooding, "Post flooding detected (user tried to post more than 1 messages within 30 seconds)" You need to fix that too. 

I appreciate the complete details you've shared, @FrankBurns4077.

Let me share some information so you'd be able to successfully update your email address.

You can log in to your Intuit account to verify if the change you've made has already sync. Here's how:

1. Open your internet browser (preferably Google Chrome).
2. Go to https://accounts.intuit.com.
3. Sign in with your current user ID and password.

Once you're able to see that your email address was successfully updated, you can try accessing QuickBooks Workforce using a private browser or an incognito browser.

1. Go to: QuickBooks Workforce.
2. Enter your login credentials.

If you're able to successfully login without the error prompt, go back to the main browser, then clear the cache. Too much cache can affect an application's behavior.  Also, using a different browser fixes issues like this (Google Chrome, Microsoft Edge, or Mozilla Firefox).

However, if the error persists, I'd recommend letting your employer contact our Customer Care Team. A specialist can securely look into your account and further check on the root cause of the error prompt. Also, they can resend an invitation to access your account using the new email address.

I've added these articles for more information:

• How to change the user id or email address for QuickBooks Workforce
• Employees don't get email notification when pay stubs are uploaded

I'm only a comment away if you have other questions about managing your account information.

Yep, email all good there and verified. 

I have a ramdrive and browser cache is wiped at every reboot, but still I signed in with a private cookie free browser sessions and: 

This is obviously a bug that needs to be fixed. They are already emailing me about my pay stub at the correct email address. It's the correct email address on Intuit's side.  There is no evidence anywhere of any other email that the one I've chosen. 

Hi there, @FrankBurns4077.

Thank you for sharing the steps you've done.

Since this has been happening several times even after performing the troubleshooting steps provided by my colleague, I'd suggest contacting our Customer Care team. They are the ones who will verify this issue and take further actions if needed. 

Here's how to contact them:

1. Go to ? Help and select Contact us.
2. Enter your concern, such as "Employee Workday invitation Error" or "Looks like you don't have workforce error."
3. Click Let’s talk.
4. Choose either Chat or Get a callback.
5. Follow the on-screen instruction and then confirm the request.

You can also reach them through this site: ViewMyPaycheck Support. Just click the Live chat hyperlink once you in the page.

Furthermore, you can check out this article to track your employees' wages and easily spot the information you need when running payroll in the future: Customize payroll and employee reports.

I'll be a few clicks away if you have other concerns or questions. I'd be happy to lend a helping hand. Take care.

No, I'm not going to work that hard to help you fix your own site. Why do I have to spend so much of time my helping you, holding your hand at every step so you can fix it? 

I reported it. I gave screenshots. I have examples. I'm done. 

You should be making it easy and be grateful that someone is taking time out of their life to report problems to you, instead of ordering them around because you are too lazy or your system is too broken for you to fix your own problems. 

Get your stuff together. 

Have you fixed this bug yet? It's been 3 months. Still not working. 

Hello there, @FrankBurns4077.

Since the issue persists until now, I'd recommend contacting our Customer Support Team. They have the tools to check your account securely and help you figure out the cause of the issue.

Here's how:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. At the bottom, click Contact us.
3. Click the Search for Something else button, and then enter your concern in the Ask us anything box.
4. Select Search, and then scroll down to get your contact options.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

In case you need tips and related articles in the future, you can always visit our QuickBooks Community website: QBDT Self-help.

Feel free to drop a comment below if you have other questions. I'm always happy to help. Take care!

I have invited several employees, more than 5 times, to workforce but they are not receiving an emailed invitation. Is it possible for them to just to workforce to create an account since I’ve already sent the invitations? Both my employees and myself are very frustrated with this situation. 

Hello there, @oldworldfoods.

I can see the need to get this issue sorted out, so your employees can access to Workforce. Let me share some insights on how to resolve this.

Here are the three possible factors why your employees can't see the email invitation:

• The emails were moved to your employees' Junk or Spam folder.
• Their email addresses were incorrectly entered.
• Their browsers' stored cache is full.

To start, let your employees open their emails and check their Spam or Junk folder from there. This way, they can locate your Workforce invitations. 

Then, make sure their email address is correct. If you use QuickBooks Online and your employee has access, make sure your employee uses a different email for Workforce than the one they use to sign in to QuickBooks Online.

Once done, try resending the invitation again. For more information, check out this article: Invite Employees To See Paystubs And W-2s Online. Just go to the "I sent the invite to my employee but they didn’t see it. What should I do?" section under Get answers to common questions. 

If you're using QuickBooks Online, let's have your employees open their emails via an incognito window. It doesn't store data in the cache, so it's a great way to isolate browser-related issues. Here are the keyboard shortcuts: 

• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N 
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

If the employees received your reactivation emails, let them clear their regular browser's cache. Doing so will help them remove their junk files, so they'll function efficiently. Otherwise, have them use a different browser to help them get the most secure experience with the program. 

However, if the issue persists after trying the troubleshooting steps above, I'd suggest contacting our Customer Support Team. They can create a case/ticket ID associated with your account to be submitted to our engineers for further investigation about this sudden behavior. Just follow the steps on this article on how to reach them: Contact QuickBooks products and services Support.

You can count on me if there's anything else you need. Just let me know by leaving a comment below. Take care!

There is no "done" on fullserivepayroll.intuit.com

Hello @Katherine1111,

As much as I'd love to offer help and share how you can invite your employee for access to the workforce, we've got a separate team who can better address your concern in no time.

With this, I'd recommend contacting our Full-Service Payroll Care Team so one of our specialists can help and guide you on how to accomplish your task in question. 

To do so, you can connect to our dedicated support by following the instructions outlined in the Intuit Online Payroll section from this article: Contact Payroll Support.

Additionally, I've got you this helpful article for guidance in preparation for the 2020 tax season: Year-end checklist for Intuit Online Payroll Full Service.

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

When I hit "resend," it still sends it to the wrong, misspelled email! I've changed the email twice and hit "done" both times and it shows the right address, but keeps sending the invite to the old one.

We’re determined to resolve this right away, @kerriec.

I want to help you. However, it needs access to your account to check further. Since the Community is a public forum, it would be best to contact our Technical Support team. That way, they’re able to verify the main issue and can immediately provide a fix.

You can follow these instructions to reach out to them:

1. On the QB Assistant window, type Talk to a human.
2. Select or type, I still need a human. 
3. Type it again until you see a shortcut to connect with my human option. 
4. Click the Contact us link and select how you want to reach them.

You can also check this link here to contact the QuickBooks Support team. In case you’re using a different version of QuickBooks.

I’ve added this article for additional information about viewing paychecks and W-2s in QuickBooks Workforce. This reference includes steps to change email or password for Intuit account.

Don't hesitate to drop a message below if you have additional payroll concerns. The Community team is here to help. Take care always!

I have done this several times and Workforce continues to send the email to the wrong email address...