It's May of 2023 and I'm having the same issue and getting the same run around. SO frustrating. I do operations for a nonprofit. We have grant reports due and I cannot produce them without this data. 

I hear your sentiments and recognize how crucial payroll data is, @lkjohns. Please know that this isn’t the experience we want to leave to you.

Have you tried the recommendations shared on this thread? If not yet, it would be best to perform them first to sort this out.

Otherwise, you’ll want to contact our Payroll Support team to determine the root cause of the issue and provide more solutions. They can also perform further investigation about it if need be.

Before that, take a glimpse at our support hours so you’ll receive responses quickly. Then, you can follow the steps below to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

I’m adding these resources to learn more about the complete export procedure and list of payroll reports and their feature:

• Export your payroll data into QuickBooks
• Run payroll reports

Don’t hold back to drop a comment below if you have other questions or concerns besides exporting your payroll data. I’m always ready to help you out.

Having the same issue as many others and looks like it has been going on for over a year.  Simply not acceptable service.  I too have been on support calls and chat, gone in-cognito, clear cashe, etc.  Intuit, please stop letting us down!  You don't even give us a work around we can use until you can fix this issue.  Especially, when we see some who were able to get help be demanding to talk with a superior.  

And the issue claims another victim. For some unknown reason QB has decided not to export the data this month. Have I contacted customer support? Simple answer is no. The reason is that I have previously had the exact same response as other users have documented in this thread. Platitudes are all well and good but quite honestly customers deserve a product that actually delivers reliably.

I am having the same issue. The export button in my online payroll core has disappeared.  I have tried everything mentioned in this forum and nothing seems to be working. I called support and got the same general response but no fix. 

Hi All, I still cannot export my QBO Payroll data to QB Desktop. It worked seamlessly before but now the Export button has disappeared. I have tried all the suggested solutions - cleared cache, used multiple browsers, and talked to QB Team who after a week sent me an email saying the issue is resolved when it still exists. I have gone to the payroll settings to edit the export settings but no option shows up for exporting to QBO or QB desktop. I don't want to have to manually enter payroll in QBO or QB desktop. Cannot imagine how such an established company has not figured this out and resolved it when so many on this board have had the same issue for more than a year now. Has anyone figured this out? QB Team any solutions besides the above? Thanks! 

 I can share some information about the error you're having when trying to export your data from QuickBooks Online to QuickBooks Desktop, @pharmaco2000.

We recently encountered an issue while attempting to export the data from QuickBooks Online Payroll to QuickBooks Desktop (QBDT). This product investigation has already been resolved. Since you're still having this error after trying clearing your browser's cache and using other supported browsers, I recommend you getting in touch with our Customer Support team. They can further check your account in a secure environment and help you resolve them.

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Provide us with some information about your concern.
3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

Once resolved, you can follow the steps outlined on the following article on how to export payroll transactions to QBDT: Export your payroll data into QuickBooks. 

I'm always here if you need further information about exporting your payroll data to QBDT. I'm always glad to help in any way I can. Have a great rest of the day!

Has this issue ever been resolved? It's the end of the year and I have no payroll exported into QBO. I've tried all the above and then some. I received an email that claimed support had attempted to call me. Not true as I was waiting for the call and no missed calls were listed on my phone. I'm working with Payroll online and exporting into QBO. I just get the error message that says " 20 (or however many) transactions failed to export." Can someone please send some advice?

I understand the importance of exporting payroll data into QuickBooks Online (QBO), catmc. I appreciate the time you've spent regarding this issue. 

We want to be the one helping you out here. However, our tools in this space are limited, and the problem requires further investigation and troubleshooting. I recommend contacting our Customer Care Team again. They have the tools needed to help you further and check the status of the case.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.
    

Moreover, we'll also share these articles to help you manage your payroll data:

• Export your payroll data in QuickBooks.
• Export, import, and edit IIF files.
• Edit or change employee info in payroll.

Don't hesitate to reach out if you have more concerns about exporting payroll data to QuickBooks Online. We'll be more than happy to lend a hand. I wish you all the best.

We have had the same issue of all of sudden it not exporting from payroll to our Quickbooks Online.  I have sent reports showing the error I have been receiving - Invalid Reference ID:  Accounts element ID 128 not found.  The state its because I have a another payroll which we do not.  We have been exporting and doing the same thing for years.  All of a sudden now it will not work.  I have noticed it is sending my payroll data to a liability account we have set up.  It is obviously some glitch in the system and I still keep waiting for them to fix this issue and address it properly.  They told me I need to upgrade to the advance...This is laughable.  I have to pay more money to get your program to work properly?  Fix the issue....

Can you please send an updated URL for the following suggestion. I need to connect my QuickBooks online payroll to a different QuickBooks online account. I am unable to do so. The text below shows a link that should enable me to disconnect from the current QBO account and then go back into my online payroll and connect to a different CBO account. But as I stated, the URL comes up with bad page.

this is the text from the post that was done in 2022 on this topic:(the url does not work

”

If you export payroll to more than one QuickBooks Online (QBO) company, we'll need to disconnect from one company before exporting to another. To disconnect: in QBO, just follow the steps below: 

1. Go to My Account. 
2. Select Connection List. For newer QuickBooks Online accounts, paste the following URL into your browser and then press Enter: https://qbo.intuit.com/app/sdkapplist
3. Choose Online Payroll: Intuit Online Payroll Service.
4. Press Delete.

In Online Payroll, to reconnect and export, follow the steps below: 

1. On the Preferences page, select Export Preferences,
2. Choose QuickBooks Online from the program list.
3. On the page that appears for transferring, select CONNECT.
4. Follow the instructions on the page to connect your payroll account to the other QuickBooks Online Edition company.

I appreciate your post regarding connecting QuickBooks Online Payroll to a different QuickBooks Online account, Wa4cbg.

Please know that the steps you mentioned are no longer applicable. Payroll subscription is an add-on service per QuickBooks Online company. Thus, disconnecting the payroll account from your current QBO account and reconnecting it to a new one is not an option. 

You can add a new payroll subscription to your new QBO account. Here’s how:

1. Navigate to the Gear icon.
2. Click Account and settings.
3. Select the Billing & Subscription section.
4. Go to the QuickBooks Payroll tab and click Learn more. 
5. From there, choose a payroll plan.

If you're no longer using the old payroll subscription, you have the option to cancel it. Still, I recommend contacting our Payroll Support Team for further guidance in this situation. 

Additionally, you can read this article for more details about generating reports in QuickBooks: Run payroll reports in QuickBooks Online Payroll. 

Please let me know if you have more concerns about QuickBooks Payroll. I'll be around to help.

SarahAnnC, your suggestion does not/will not work. I have the same issue despite my having cancelled trial version of the embedded QBO product (that we never used) years ago. Perhaps it's that trial version that is blocking exports from Stand-Alone QB Payroll, but it shouldn't be. And it has never done so before. 

We need away to connect the stand-alone QBO products we're paying for.

Hi, @slbradio.

It seems that you have already asked a similar question that one of my colleagues has already answered. I recommend checking out their response through this link  for further details.

Please let us know if you need further assistance with QuickBooks-related concerns. We'll do our best to assist you. Take care.

Areli, the link you provided resolves to https://intuit.response.lithium.com/account/login.

This is not something customers have access to.

Arieli, the link you have provided is to an internal system that customers do not have access to. Is there one I can look at? Thank you.

Thanks for getting back here, @slbradio. I'll make sure you're able to access the link my colleague attached above. 

My colleague, @ArielI has already updated his response and fixed the invalid link attached. If you are still unable to see it, you can click this hyperlinked text: You can't export until you sign in to QuickBooks Online again. Go to Export preferences and sign in ...

I also added this helpful resource that you can use as a guide in exporting payroll data: Export your payroll data into QuickBooks.

Drop a reply below if you have further concerns regarding exporting your payroll data. I'll ensure everything will be sorted out. Keep safe.