My Quickbooks is not tracking my mileage automatically. Do I have to open the app before starting a trip? My QBSE app always tracked it automatically.

Thanks for posting in the Community, @lhall100.

There isn't a need to open the app before starting a trip. However, there's an ongoing investigation about the app being unable to track your mileage automatically. Rest assured that our product engineers are actively working to have a permanent fix. 

Here are the two alternative options you can perform to track your mileage and complete your task:  

• Log in to your QuickBooks Online (QBO) company via a web browser. 
• Manually enter trips. 

I want to ensure you're in the loop about the investigation's status (INV-40464) and its resolution. With this, I recommend contacting our Customer Care Team. They can add your company to the list of affected users so you'll receive email updates. They are available from 6:00 am to 6:00 pm (Mondays to Fridays) PST and from 6:00 am to 3:00 pm (Saturdays) PST. Let me guide you how. 

1. Go to the Help menu at the upper right. 
2. Select Contact Us. 
3. Enter your concern, such as My Quickbooks is not tracking my mileage automatically, in the What can we help you with? box. 
4. Click Let's talk. 
5. Choose a way to connect with a support agent. 

You can always go to the Mileage menu to categorize your mileage after a trip. From there, you can also export it and edit your vehicle info. To learn more about this process, go through this article: Track Mileage in QBO.

Please know that I'm here anytime you have other concerns. Have a great day, @lhall100.

When I go to add a trip, it takes me out of the app immediately.

Hi there,@Cocola720.

I'd be glad to help you troubleshoot the QuickBooks App.

Before that, I'd recommend keeping your mobile operating system and QuickBooks app to be updated to the latest version. Once done, we can refresh the QBO app.

1. Open your QuickBooks App.
2. Go to Help & Feedback at the top menu bar. 
3. Tap Refresh Data.

You can also refer to this article for more information about the process: Fix mileage tracking issues in the QuickBooks Online mobile app.

I've also added this article that you can use in the future: Mobile applications hub. This contains resources such as running reports and updating your billing information.

Please let me know in the comment section below on how it goes after troubleshooting or if you have any questions. I'd be happy to assist you further. Stay safe and have a good one.