Quickbooks won't even address the real problem here and you can't even get a simple call back from this company. 

so... here's the real question for everyone in Virginia who is having this issue... Who will you use instead of QuickBooks? 

Looking to take my business elsewhere at this point. 

We comply with state regulation and issue payments through the VEC portal as has been required for a long time. I would appreciate a speedy update to options to clear transactions already created out of payroll liabilities.

Please note that while the state of Virginia has been requiring e-payments for some time there is no absolute requirement that it be done through QB software. Just don't understand why QB wants to push mandatory E-Pay through QB.  

Virginia also requires e-payment of withholding taxes, but QB gives us the option of Check pay. I feel confident that everyone dealing with this issue wants the option so we can clear out payments not because we are idiots mailing checks.

Thanks for the reply and hopefully QB can resolve this quickly. We cannot for example reconcile bank statement because the liability we paid (and bank has processed payment for) )is still sitting in liabilities instead of the check register. 

I'm with you Savanna after working with QB for 27+ years I'm about done. This get resolved quickly or I will go elsewhere myself for accounting software. I believe this problem is a glitch created by QB update. Unfortunately everyone that responds gives out canned answers that do little to instill confidence this will be resolved anytime soon.

They imply that is due to Virginia requirement, but if you call the State they tell you that is our responsibility as the taxpayers to pay electronically but they are no requiring QB or anyone else to make it mandatory through their software.

The canned 'Quickbooks Team' responses are hilarious.  Not one understands the issue.  No the state of Virginia does not require us to use Quickbooks' E-Pay to make our unemployment tax payments.  The state regulation requires us to use the state system which many of us have been using already.  The set up for the VEC20 should be identical to the VA16 which is also required by the state to be filed through their online system.  I absolutely do not want to give QB access to my bank account numbers and then make payments to the state on my behalf. No thanks.  I took H-Frame's advice and created the fake bank account as a work around and it was smooth like butter, but being a long time paying customer I wish they would really address us and at least acknowledge a problem and work to correct it.

RE: The canned 'Quickbooks Team' responses are hilarious. Not one understands the issue. 

It's amazing, isn't it?

There is a way around at least part of this, a way to create a liability payment check (not epayment) for VA unemployment that may help:

- First, in the payroll center on the Pay Liabilities tab start to pay some other item, preferably not another tax.

- When the check appears, add the VA Unemployment line to it and enter the appropriate amount to pay. 

- Then delete the default payroll item that appeared (or, really, you can just replace it with VA Unemployment)

- Change the Payee to the correct agency for VA.

- Save the check:

- Then edit it and adjust the period dates so they're for the correct quarter or other payment period, like a month, depending on your payment schedule.

After making these changes, the tax will show as paid in payroll reports and should show as paid in the payroll center as well after adjusting the period dates.

Thank you, Savanna, Big Red, drivingmenuts, HFrame for all you are trying to do.  After my posts the QBTeam sent me emails of things to try but as you all know nothing worked. Right back to "you must set up a Bank Account" etc. Now we have another work around thanks to you. 

I too am considering a different payroll company for the future. For now the more ideas the better.

Another person with the same issue.  

Intuit, you continue to jam things down our throats.  This is one reason I will never be a fan of QB Online.  Changes like these creep into the confidence we once had with your system.  You are creating a power struggle when one is not need.

The simple solution, which allows you to still "comply" with VAs mandate.... Create a payment method/option that says "Pay manually on agency website".  This would allow us to record the payment while clearly articulating that payment via check is not an option.  

I will NEVER use EPay due to historical issues where EPay was used and the payment was not posted (an ussue you had with MD).  Why go through QB when I can pay directly at the source and have assurance that the payment went through.   

The next payroll update just came out (Tax table 22110) and the issue of the VEC epay versus check issue HAS NOT BEEN RESOLVED!!! When will this be fixed?

Should not be this complicated!!  

Quickbooks payroll specialists PLEASE, PLEASE tell us when you are going to fix this issue!

Hi, Dean1e. 

I have some information on how you can connect to our QuickBooks Payroll Specialist. 

We’ll have to review your taxes and payments recorded in the company file. Performing this process requires us to gather personal information.

For security reasons, we’ll have to get you connected with our Payroll Support Team. This way, they can determine the root cause of your concern. 

Here's how: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

To keep you in the loop with state tax regulations, let me share the Payroll Tax Compliance guide. From there, you'll see the complete details on how to manage your taxes and forms.

Let me know if you have additional concerns with taxes. We're always here to assist. Have a great day!

LeizyIM,

This is the same solution that other QB employees have provided time and again and does absolutely nothing to resolve problem.

For the 6th time. QB needs to ADD the check payment option for VEC taxes so we can clear out payments out of "payroll liabilities" that we have already paid ELECTRONICALLY (as required) directly on the VEC website.

I too was excited about new update received only to be disappointed when nothing was updated.

Maybe you should read the complete thread and listen to what your customers are telling you instead of providing unhelpful canned responses that others have given already.

Repeating what others have told us already is not fixing the problem, you are just frustrating us further.

PAY ATTENTION AND FIX THE PROBLEM FOR ALL!!

We do not need to individually go through the brain damage of dealing with a "specialist"!

If QB adds back the option of paying VEC taxes with a "CHECK" the problem is resolved for everyone on this thread. We are all smart enough to know that mailing a check to VEC is not possible.

And please do not try to explain to us how to change the payment option in the payroll system, blah, blah, blah...... Further don't try to explain that VEC requires E-Pay - WE HAVE KNOWN THAT FOR MONTHS AND I ASSUME WE ARE ALL COMPLYING, just do not want to be forced to set up E-pay accounts and do so through QB. 

Does anyone know if updating to Quickbooks 2021 will fix the mandatory "Va unemployment by epay only" issue?

Hi Dean1e,

Thank you for taking the time to post today.

The update for the VA E-filing/E-payment is still pending. However, our engineers are working on it but cannot provide a turnaround time as of this moment. I would recommend filing and paying through your agency's website if you do not wish to use QuickBooks Desktop Enhanced payroll. More information at https://www.vec.virginia.gov/employers/VEC-FC-2120.

If there's anything that I can help you with, please let me know by commenting below.

Thank you JessT you have given me hope.

Good afternoon, @Dean1e. 

I hope your day is going well so far. 

I'm glad that we were able to provide you with some information to help answer your question at this time. 

If you have any other questions or concerns, feel free to ask. The Community is always here to have your back. Have a great day!

Yes, this stupid forced change to make VEC mandatory has me looking into other software options for payroll and accounting for all of my clients!!!!!

please read posts - THERE IS NO OPTION FOR WRITE A CHECK

WORTHLESS

I found a fix, I believe.  

Go to  write a check, chose Virginia Employment Commission (that is how it is written as my vendor)  put the amount in and when I chose the expense account, chose state unemployment liability account as the expense account. (Picture 1 in file attached)  It then prompted me that I am paying a liability account - Gave me a solution that I should go to payroll liabilities.  Clicked on that and select time range, then a new screen came up that I had not seen before  (Picture 2) - Clicked on the Virginia Unemployment liability and it wrote the check and cleared it out of the list of unpaid liabilities.  Not sure if others have found this solution - but it worked.  OMG I am so done.  

No, updating to 2021 will not correct the problem, that is what I am using, and I have the same issue as everyone else for the VEC e-pay/efile......Intuit needs to correct this, it is their error!!

Hello there, @TSMechanical.

I can see that you've posted twice in this forum in which my colleague Jen_D already answered your question. 

I just wanted to let you know that she already responded to your other post. To view her response, you can check this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-how-to-turn-off-epay-for-...In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

Additionally, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link: 

• Payroll Tax Compliance Links
• E-Pay tax liability payments

Let me know if there's anything that I can help. I'm always here to assist. Take good care!

Found a correction  after spending hours on it . . .   happy to send more details if you need more . . .

Oh my goodness!

Thank you so much for this!!!