Problems with processing payroll

Thanks for reaching out, AmyB24.

Let's get this fixed by updating QuickBooks Desktop to the latest release as well as the payroll tax table. 

Here's what you'll need to do:

1. Go to the File menu at the top.
2. Then, Close Company/Logoff.
3. Go back to the File menu and choose Exit.
4. Right-click the QuickBooks Desktop icon on your desktop, then select Run as administrator.
5. While on the No Company Open screen, pick Update QuickBooks from the Help menu. 
6. In the Options tab, choose Mark All and Save.
7. Mark the Reset Update box in the Update Now tab.
8. Click the Get Updates button.
9. Once the Update Complete appears, close and re-open the program.
10. If you get the message to install update, select Yes. Restart your computer after the installation. 

When done, proceed by downloading the latest tax table update:

1. From the Employees menu, choose Get Payroll Updates. 
2. Tap Download entire payroll update.
3. Select the Download Entire Update checkbox.
4. Click Download Latest Update.

A window will appears once the download is complete. 

Once done with the above steps,  try to process payroll again. Check to see if it works. 

Check out the following articles below for the outlined steps.

• Update QuickBooks Desktop to the latest release
• Get the latest payroll tax table update

For additional reference, check out this link to know more about troubleshooting payroll errors: Troubleshoot Payroll Service Server Error or Payroll Connection Error.

If you have other payroll concerns, please don't hesitate to leave a message in the comment section. I'm always around here in the Community to help. Keep safe, and have a great day.

I am having same issues.  When I try to "reset updates" and click "get updates", it tells me failed to reset update.

Hello, were you able to get through that issue?  I am having the same issue.

Thanks for joining the thread, @stephaniejonesplan. I appreciate you performing the steps above. 

We have received several reports regarding this, and our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list affected users (INV-5535). 

To reach them, see this link for more details: Contact Payroll Support. Ensure to review their support hours so, you'll know when agents are available.

Thank you for your patience while we work for a fix. If you have additional assistance concerning payroll, let me know. I'll be around to provide further assistance. Have a nice day.

Has this issue been resolved?  I am unable to Send Payroll or update payroll.  I am set up for automatic updates.

Let's make sure that you're still able to update payroll, valeriec2.

Let's make sure you have an active QuickBooks Desktop Payroll subscription to update your tax table, valeriec2.

Then, you can do a manual update instead.

Here's how:

1. Select Employees, then select Get Payroll Updates.
2. Select the Download Entire Update checkbox.
3. Select Download Latest Update. An informational window appears when the download is complete.

In the meantime, I still suggest reaching out to our payroll support team so you'll be added to the list of the affected users. This way, once the issue is resolved you'll be notified through email.

You might also want to check out this article for more information about managing payroll: Getting Started with Payroll.

Feel free to let us know if you need anything else about payroll. We're always here to help you.

What is fix for this issue, I did all you suggested and it didn't work

What is the fix for this issue, all of the above hasn't worked.

I do appreciate your time in doing the steps shared, jetdeck.

I can direct you to our Phone Support Team that will help you further investigate your payroll setup and get you through in processing employees' payroll. You can click here to help you through the steps in contacting us and our list of support types and hours. 

Once you'll be able to process payroll, you can use these articles for future reference:

• How do I create a paycheck for an employee?
• Pay and file your payroll taxes online

Let me know if you have other questions. I'll be much willing to help. Keep safe!

I have Assisted Payroll and I had this same issue and went through many attempts with tech support to fix the issue by doing payroll updates, Quickbooks desktop updates, resetting updates, running Windows Update, clearing Microsoft Edge cache, rebuilding  the company file, etc.  She then passed me to Level 2 support and was told it was a known issue and Level 2 support did something on their end that fixed it immediately.   

Quickbooks has tons of issues, would not recommend using them for a large business 

Terrible terrible issue.....I have had it more than once.....Why not tell everyone why it occurs.  So if you update an employee before you run your next payroll send a 0 payroll.  Then this will not happen.  SHAME ON QB for not giving a warning internally about this.