reactivating/renewing my payroll subscription

Thanks for joining the Community, @Scott56. I'm here to lend a hand with reactivating your payroll subscription. 

Here's how you can reactivate your payroll subscription from within QuickBooks:

1. Click the Gear icon and choose Account and Settings.
2. Select Billing & Subscription on the left.
3. Click Resubscribe in the Payroll section. 

The following link provides an overview of this process: Cancel and Reactivate Your Online Payroll Account.

I'm confident you'll have the account renewed in no time.

I'd be glad to provide additional assistance should you need it. Hoping this response finds you with a smile. 

On quicknooks home page there is not a gear icon

There is not a gear icon on homepage

I appreciate you following up with me, @Scott56. 

The Gear icon should be in the upper right-hand corner of the screen and have included an image to serve as a visual reference:

If your screen doesn't match this, then you may be using the Desktop version of QuickBooks. I'm including an article which covers renewing the service for this version: Renew or Reactivate Your Desktop Payroll Service.

As always, I'm just a post away if you should have any questions. Cheering you to continued success. 
 

need to speak to someone, this account has been messed up before

need a phone number for quickbooks desktop payroll

Hello there, @deb3333,

I'm here to help you with any QuickBooks issues you may be having. Thus, feel free to leave a comment below and tell me what's going on.

In the meantime, if you're trying to reactive/renew your payroll service, you can perform this process inside your company file.

Here's how:

1. Go to the Employees menu.
2. Select My Payroll Service, then Account/Billing Information.
3. You'll be routed to sign in to your Intuit Account.
4. On the Service Information section, click Reactive next to the service status.
5. Click Proceed to Checkout.
6. Select a Payment Method, then update your payment information
7. Once done, click Submit, then select Place Order.
8. Click Next, then Return to QuickBooks.
9. Check the Service Status by going back to the Account/Billing Information.

You can also read through this article for additional information: Renew or reactivate your Desktop payroll service.

If you still need to contact our Payroll Care Team, you can follow the steps below:

1. From the Help menu, select QuickBooks Desktop Help.
2. Click Contact us from the Have a Question? window.
3. Click Search for something else on the What can we help you with? section.
4. Enter a brief discussion of your question in the Tell us more about your question: box.
5. Click Search.
6. Click Start a Message to chat with our support team.

The information I shared should help you get in touch with your support team.

Keep me posted if you're referring to something else. I'm always around whenever you need help.

We updated our credit card information yesterday morning, went through all of the reactivation steps and our subscription shows as active. However, when I go to run payroll it tells me I need to reactivate the subscription.  I must run payroll today.

Thank you for providing the details of your concern, @Mag4814.

Since the billing information is now updated and the account shows active, it’s possible that a damaged paystub.ini file is behind the alert. Let’s try to delete it, so QuickBooks can recognize that you have renewed the subscription.

Here’s how:

1. Go to the Help menu and click Update QuickBooks.
2. Click the Options tab and locate the Download Location. 
3. From the download location, enter paystub in the search field then press Enter.
4. Right-click on the file, then Delete. Delete all the paystub files found.

Here are screenshots from step 1-2 for visual reference:

Once done, revalidate the service key by following the steps below:

1. Inside QuickBooks, press CTRL + K on your keyboard.
2. Copy, remove, then reenter the service key.
3. Click Next until you reach the Finish button.

Right after, run a payroll update to refresh your payroll settings. Let me show you how:

1. Go to the Employees menu and select Get Payroll Updates.
2. Mark the Download entire payroll update checkbox.
3. Click Update. A window appears when the download is complete.

To check the latest tax table, please click this link: Latest Payroll News and Updates.

That should get you back up and running in no time.

Keep me updated on how this goes. I’m always here to help if you need further assistance. Have a good one!
 

Having trouble renewing and reactivitating my subscription

Hello there, mazie,

If you're using QuickBooks Online, there's an ongoing investigation on reactivating the subscription. I recommend contacting our QB support so you will be added to the list of affected users. Here's how:

1. Click the Help icon.
2. Click Contact Us.
3. Enter INV-39983 or INV-28295, then click Let's talk.
4. Select Start messaging or Get a callback.

However, if you're using QB Desktop, you can try to update your billing information on the payroll account maintenance page. Here's how:

1. Select Employees on the menu.
2. On the drop-down select My Payroll Service, then Account/Billing Information.

Stay in touch with me if you need further assistance. I'll be around to help you more.

Yes, same thing here.  Have gone through every step, worked with Intuit for 3 hours.....subscription shows as active, but payroll says to renew/reactivate. I cannot process payroll! This is unacceptable!

Nope, none of that worked for me

I appreciate you for following the steps above,

At this moment, our engineers are still investigating for the main reason why the payroll shows reactivate or renew. It would be best to reach out to our Phone Support team so you'll be added as one of the affected users.

You can follow the steps shared by MaryLurleenM on how to do it.

We appreciate your patience while we're working to resolve this issue.

I was reactivating my payroll and the phone number verification didn't match so it locked me out

Hi @carol551,

If you're locked out of your Intuit account, it normally requires a few minutes before you can try to log in again. 

In case you forgot your user name or password, search for the I forgot my user ID or Password link on the same login screen. 

If you no longer have access to your registered phone number or email address, I suggest contacting our Technical Support team. They have the necessary tools to assist you with the reset process. 

Here's how:

1. Open a test drive QuickBooks Online company.
2. Click the Help menu.
3. Select Contact us.

If ever you go through this situation in the future, follow the steps listed in this article: Reset your password or recover your user ID.

I'll be around to provide further assistance. Simply leave a comment below if you have other questions, and I'll be sure to get back to you.

Hi

We need to renew the payroll tax tables. how can we do that

Thanks for joining us here in the Community, pcolon9.

If you're using QuickBooks Online the tax table is automatically updated, while in QuickBooks Desktop Payroll is you need to update manually. It's also important to get the latest payroll tax table update. This helps us to avoid getting repeated messages such as asking to reactivate the subscription in QuickBooks Desktop. Once done, let's run a payroll update to refresh your payroll settings. Follow the steps below:

1. Go to the Employees menu.
2. Choose Get Payroll Updates.
3. Mark the Download Entire Update checkbox
4. Select Download Latest Update.
5. A window appears when the download is complete. 

Then, go back to QuickBooks and run the latest payroll updates. This way you'll have the latest tax table and rates. Then, if there's a need to re-validate your payroll service. Please follow the steps on this guide: Activate QuickBooks Desktop Payroll.

To check the latest tax table, please see his link: Latest Payroll News and Updates.

Add a comment if you have further concerns about your payroll service subscription. The Community and I will always be here to help you. Stay safe!

This is driving me insane!!!! I followed all the steps you provided, took so much of my time, and NONE WORKED!! Why does your customer support sucks!!! Can somebody help me pls!

I know this hasn't been an easy process for you, ewanko2021.

Let me make it up to you by making sure you'll get the right support available, so this gets taken care of right away.

Since the steps didn't work, I'd recommend contacting our QuickBooks Support Team. They have full access to your account and can help you reactivate your subscription or renew your tax tables. Here's how:

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Message button.

I also suggest checking our support hours before proceeding. This way, you'll be assisted on time.

Additionally, I've included an article that'll help you manage payroll and keep track of employee expenses in QuickBooks Desktop: Customize Payroll and Employee Reports.

I'm only a post away if you have other QuickBooks-related questions or concerns, ewanko2021. It's always my pleasure to help you out again.

I am needing help updating my credit card payment for payroll.

What is a gear icon ?

I am having trouble reactivating my acct can you help ?

Welcome to the QuickBooks Community, Lardot boudreaux. I'll be sharing details on how the Gear icon works in QuickBooks. Then, to ensure you can reactivate your account as soon as possible so can back on track.

A Gear icon is a common icon that is like a wheel in QuickBooks. It is used to get admission to a numerous selection of features within the program. You'll be able to see various settings, lists, and tools from there so you can set up QuickBooks correctly. The said icon is located in the upper right corner beside the notification or Bell icon.

On the other hand, if you're referring to reactivating your standard QuickBooks account, you can log in to your QBO. Then, go to the Billing & Subscription section to start resubscribing from there.

Here's how:

1. Log in to your QuickBooks Online company.
2. Click the Gear icon ⚙ at the top.
3. Under Your Company, select Account and Settings. 
4. Choose Billing & Subscription and Resubscribe. Then, enter the updated billing information.
5. Click Subscribe.

Then, please know that if you resubscribe within 356 days after your last cancelation date, your previous data will still be available, and be able to use them.

However, if you mean to resubscribe your QuickBooks Payroll account, you can follow the steps shared above on how to perform the process.

If you still having trouble reactivating your account, I recommend contacting our QuickBooks Support Team. They have the tools to verify your QuickBooks account and be able to investigate the cause of the problem with reactivating your QBO.

Lastly, you may refer to this article to see different troubleshooting steps on what to do if you're unable to sign in to your account: Get help if you can't sign in to your account.

Let me know if there's anything else you need help with your QuickBooks account. I'm always here to help you anytime, Lardot boudreaux. Take care and keep safe!

I did a migraton from desktop to QBO and set up the payroll but when I go to run payroll I get the error message