Sick time YTD accrued incorrect on pay stubs after time off policy change

Welcome to the Community, @Seacoastmods.

I'm here to help you fix your Sick and Vacation Time in QuickBooks Desktop.

In just a few steps, you'll have your accrued hours fixed in no time:

1. Go to Employees in the top menu, then Employee Center to access your list of employees.
2. Double-click the employee to view their profile to edit.
3. Press on the Payroll Info tab, then Sick/Vacation button.
4. Correct the information in the Hours available as of [date] fields in both Sick and Vacation.
5. Hit OK.
6. Repeat the steps for each employee.

Here's a couple of Community Articles that you may find helpful:

• Sick and vacation time incorrect on paychecks
• How to see accrued time on paycheck

Let me know if this does the trick! I'll be here if you need further assistance. Have a beautiful day.

Hi Ashley,

I appreciate your response, however, I think what you're proposing doesn't solve my problem. The numbers in the hours available as of field are already correct. It's the YTD that's being printed on the pay stub that is inaccurate. I've attached a printout of the entry for the employee's file sick time. Maybe this will help you see what I mean?

Thanks again for trying.

Hello there, Seacoastmods.

You can set it up in the Employees Center. If the employee’s accrued time is in the Calendar Year, enter January 1. However, if the employee accrues sick time is on a different schedule, for example, an anniversary year. Then enter that year begins.

To see the options stated above, follow the steps:

1. In your QuickBooks company, go to the Employees menu.
2. Select the Employee Center and double-click on the employee’s name.
3. Click Payroll Info, then select Sick/Vacation.
4. Verify the details and then in the Hours Accrued field, enter the number of hours that will be accrued. 
5. If you want sick hours to reset to zero when a new accrual year begins, tick Reset hours each new year? and enter the start date of the year the accrual year.
6. Hit OK.

If the information inside Quickbooks is correct but the printed ones or the hard copy is incorrect, I suggest updating you’re your QuickBooks to the latest release would help. This article will give you more information about the troubleshooting that will be applicable in printing errors: Resolve printing issues.

If the issue is still there, you can contact our QuickBooks Desktop Customer Care Team so that they can investigate it further.

Loop me in if you have questions, I’m ready to back you up. Take care. 

I think is what is needed,  how to we change the stubs to match the correct vacation/sick time in QuickBooks.  I have the same problem.  I show I paid all sick time out for an employee and when I caught 8 hours showing on the paystub, but not in QuickBooks.  How do we get the system to print out the correct amounts for vacation or sick time.  Do we need to generate a new payroll period.  Tricky when it is a troublesome employee who causes trouble to the end.

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@MarsStephanieL wrote:

Hello there, Seacoastmods.

 

You can set it up in the Employees Center. If the employee’s accrued time is in the Calendar Year, enter January 1. However, if the employee accrues sick time is on a different schedule, for example, an anniversary year. Then enter that year begins.

 

To see the options stated above, follow the steps:

 

1. In your QuickBooks company, go to the Employees menu.
2. Select the Employee Center and double-click on the employee’s name.
3. Click Payroll Info, then select Sick/Vacation.
4. Verify the details and then in the Hours Accrued field, enter the number of hours that will be accrued. 
5. If you want sick hours to reset to zero when a new accrual year begins, tick Reset hours each new year? and enter the start date of the year the accrual year.
6. Hit OK.

If the information inside Quickbooks is correct but the printed ones or the hard copy is incorrect, I suggest updating you’re your QuickBooks to the latest release would help. This article will give you more information about the troubleshooting that will be applicable in printing errors: Resolve printing issues.

 

If the issue is still there, you can contact our QuickBooks Desktop Customer Care Team so that they can investigate it further.

 

Loop me in if you have questions, I’m ready to back you up. Take care. 

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I think I know what you are asking because I am also stuck on this.  I have an error on an employee showing they have one sick day and they don't.  When I changed it on their Employee Vacation, this did not fix the pay stub that still shows one day available to use.  The system is correct, but I cannot get the paystub to show that there is zero available...  This employee was a troublesome employee and if i cannot get this to say zero, I might have to pay her and make her go away for good.  Of course this is on the final paystub.

Hello there, SuzzyLopez1.

We can delete the original check and recreate it to correct the vacation time that reflects when printing the paystub. On the other hand, if this is a direct deposit and not yet processed, you can void the paycheck and create a direct deposit offset payroll item. Here's how:

1. Go to the Lists menu and select Payroll Item List. 
2. Click the Payroll Item button and select New.
3. Select Custom Setup and select Next.
4. Choose Deduction and select Next one more time.
5. Enter a name to be used for the DD Offset payroll item. Example, "Direct Deposit Offset" and select Next.
6. To offset the negative amount found in the Direct Deposit Liabilities account, select Direct Deposit Liabilities as a liability account.
7. Set Calculate based on quantity to Neither and select Next.
8. Set Gross vs. Net to net pay and select Next.
9. Hit select Finish.  

For additional details, you can use this article: Offset item in QuickBooks Desktop Payroll. If this has been processed already, I'd recommend contacting our payroll specialist for further guidance. Here's how:

1. Go to the Help menu once you open QuickBooks.
2. Click QuickBooks Desktop Help or press F1 on your keyboard.
3. Select Contact us button. 
4. Enter a short description of your concern in the Tell us more about your question box. 
   

Also, you can email pay stubs to your employees. Here's an article that will guide you through setting it up: Email pay stubs from QuickBooks Desktop. 

Let me know if you have other questions. Take care always and stay safe.

This is all very frustrating for me as I have the same problem.  We don't accrue hours.  We simply give our two employees 15 days vacation and 5 sick days per year.  No matter how I enter it in the employees payroll setup it never prints out correctly on pay stubs.  Fortunately we don't have troublesome employees that would fight it, but this seems like such an easy formula and calculation for Quickbooks to get right. Easy:  Employee gets 15 days or 120 hours.  Employee uses 2 days or 16 hours. Should have 13 days or 104 hours left showing clearly on paystub.  No it doesn't, it still shows employee has full 120 hours to take for vacation.

Hello @JanJaw,

I appreciate you for reaching out to us here in the Community. I'm here to help you correct the pay stub information in QuickBooks Desktop.

I know how important being able to show the payroll data correctly for your employees. Since the issue only happens in the pay stubs, I recommend performing some troubleshooting steps.

You can start by making sure your QuickBooks is updated to the latest release version. It will help ensure the software is up-to-date and have the latest features and fixes.

Here's how:

1. Click the Help tab in the upper-right corner.
2. Select Update QuickBooks Desktop.
3. Go to the Update Now tab.
4. Put a checkmark on the box beside Reset Update.
5. Hit Get Updates.
6. Close and re-open QuickBooks.

If the problem persists, please proceed with running the QuickBooks Tool Hub software. You can use it to run the QuickBooks Print & Print Repair Tool feature.

This will help fix common issues when viewing pay stubs in the program. Please follow these steps:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
6. In the QuickBooks Tool Hub, select Program Problems.
7. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
8. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

If all else fails, I suggest contacting our Payroll Support Team. They can further help you with fixing the payroll issue in QuickBooks.

Let me walk you through how:

1. Go to the Help menu of the company file, then select QuickBooks Desktop Help.
2. Hit the Contact us link.
3. Enter your concern, then tap Continue.
4. Click Start a chat or Get a callback. 

Our Customer Support Team for Basic, Enhanced or Standard Payroll is available from 6 AM - 6 PM PT (Monday - Friday). For assisted Payroll, any time, any day.

For additional reference, I've attached a link you can use about fixing PDF and Print issues, like how to reset your temp folder permissions: Troubleshoot PDF and Print problems with QuickBooks Desktop.

Drop me a comment below if you need further help fixing the payroll problem here in the Community. I'll be happy to help you some more.