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OA12
Level 1

Terminated Employees

How do terminated employees view their old paystubs and W-2 once their account is inactive?

3 Comments 3
MadelynC
Moderator

Terminated Employees

I’m glad you’ve reached out to us, @OA12.


Once an employee was invited to access their W2s online, their account on the workforce will remain active. Employees can still access their accounts even they were terminated. They're only unable to view the forms and pay stubs if their employer is no longer used the workforce and payroll service.


If the employee needs his/her W-2 from previous years, they’ll want to contact their employer. Terminated employees won’t appear as active in the payroll list. But their profile and pay records remain on the employer’s account and still appear on reports.


You can visit these resources for more information about accessing paychecks and W-2s in QuickBooks Workforce.


Please add a comment below if you have additional concerns with employees. I’ll be more than happy to assist you further. Have a good one.

RJ1019
Level 1

Terminated Employees

What if we no longer have access to the employee email used to sign in to View My Paycheck? I tried signing in and the site is asking to verify my identity my emailing a code to my old work email. I have no access to this email and neither does my previous employer.

Archie_B
QuickBooks Team

Terminated Employees

Hi there, RJ1019.

 

Let me help you recover your QuickBooks Workforce account.

 

If you still have the phone number linked to your account, you can use it to retrieve your account.

 

Like this:

 

  1. Go to this link: https://accounts.intuit.com/account-recovery.html?_ga=2.178675500.985473503.1643045532-1963897300.1...
  2. Put your phone number, then Continue.
  3. Check you phone for a message from Intuit or QuickBooks, and then enter the code we sent. We may ask you for a little more info to make sure it’s really you.
  4. When prompted, click on reset your password.

 

I'll be adding this article just in case you're unable to receive any message: Recover your account when you can't sign in. Just follow the steps given in this article under If you can’t get a message at the phone or email on file.

 

You can check out this additional resource to help your employees regarding QuickBooks Workforce: View your paychecks and W-2s in QuickBooks Workforce.

 

Let me know how it goes or if you still need further assistance about workforce. I'll be here to help. Have a wonderful day!

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