Terminated Employees

I’m glad you’ve reached out to us, @OA12.

Once an employee was invited to access their W2s online, their account on the workforce will remain active. Employees can still access their accounts even they were terminated. They're only unable to view the forms and pay stubs if their employer is no longer used the workforce and payroll service.

If the employee needs his/her W-2 from previous years, they’ll want to contact their employer. Terminated employees won’t appear as active in the payroll list. But their profile and pay records remain on the employer’s account and still appear on reports.

You can visit these resources for more information about accessing paychecks and W-2s in QuickBooks Workforce.

Please add a comment below if you have additional concerns with employees. I’ll be more than happy to assist you further. Have a good one.

What if we no longer have access to the employee email used to sign in to View My Paycheck? I tried signing in and the site is asking to verify my identity my emailing a code to my old work email. I have no access to this email and neither does my previous employer.

Hi there, RJ1019.

Let me help you recover your QuickBooks Workforce account.

If you still have the phone number linked to your account, you can use it to retrieve your account.

Like this:

1. Go to this link: https://accounts.intuit.com/account-recovery.html?_ga=2.178675500.985473503.1643045532-1963897300.1...
2. Put your phone number, then Continue.
3. Check you phone for a message from Intuit or QuickBooks, and then enter the code we sent. We may ask you for a little more info to make sure it’s really you.
4. When prompted, click on reset your password.

I'll be adding this article just in case you're unable to receive any message: Recover your account when you can't sign in. Just follow the steps given in this article under If you can’t get a message at the phone or email on file.

You can check out this additional resource to help your employees regarding QuickBooks Workforce: View your paychecks and W-2s in QuickBooks Workforce.

Let me know how it goes or if you still need further assistance about workforce. I'll be here to help. Have a wonderful day!

Hi Archie_B, if possible can you help me as well? 
I had an account using my old work email that I no longer have. It was also attached to a work number I no longer have. 
Is there a way for me to access my old pay stubs? 
i contacted my old employer and they simply said to log on to access them and that they do not have a way to send to me.

Thank you in advance! 

Let’s recover your QuickBooks Workforce account so you can access your old paystubs, @bkogden31.

Since you no longer have access to your email and phone number, you can select the Try something else option on the Login page. This is an alternative way to verify your account. Then, follow the onscreen instructions. See this Recovery guide and screenshot below:
 

Once you open your account, I recommend changing your email address and phone number. This way, you can view your paychecks and W-2s quickly and at any time.

I appreciate you for reaching out to the Community for assistance. If you need more help, please don’t hesitate to visit us. We’ll be here. Take care always!

I received an email to view my W-2 from my previous employer but every time I click the link to view them it takes me to the login page and then promptly tells me I don't have a work force. How can I access my W-2??

Hi there, lelu. I'm here to help you access your W-2 via Workforce.

Once you receive the email from your employer, you have the option to create an account or directly sign in to QuickBooks Workforce. Since you don't have an account yet, let's sign up to view your W-2. I'll show you how:

1. Look for an email with the subject [Business name] has invited you to view your pay stubs online. Then, open it.
2. Select Create account to accept the invitation.
3. Create an Intuit account with your email and a password.

For more details, please see this article: Set up your QuickBooks Workforce account.

Once done, you can now see and print your W-2s and pay stubs online or in the Workforce mobile app. 

Please know I'm here to provide you with continuous assistance and support in viewing your W-2s. Don't hesitate to reach out if you need further help. I'm committed to helping you every step of the way.

Ok I get that but I never received an invitation. I received a notification that my W-2 was ready to view and to login. As soon as I login though (because I do have a login) it says there is no company associated with the account. So now I'm all confused thinking that there is another account.

Thanks for your prompt reply, @lelu_boo.

I'll add some insights to ensure you can view your W-2.

The first we can do is to double-check your Workforce login credentials to ensure they are correct. Once verified but the issue persists, I recommend reaching out to your employer so you can ask them to send you an invite. This way, you'll be able to access your W-2s seamlessly.

I've added this article again to learn more on how to see and print your paystubs: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

If you have missing paystubs in QuickBooks Workforce, here's a handy guide for further reference on how to fix them: Troubleshoot missing pay stubs in QuickBooks Workforce.

I’m always ready to assist you if you have any other questions or concerns about managing your payroll forms in QuickBooks Online. Tag me in your reply, and I’ll sprint back into action. Have a good one, and keep safe.