Using quickbooks online. I can't inactivate an employee, the options in the help are simply not showing. How do I deactivate an employee?

Hey there, @azglobltech.

Welcome to Community. I'm glad to offer some assistance with making your employee inactive.

To do this:

1. Select Workers> Employees.
2. Under Action, choose the drop-down beside Edit.
3. Click Make Inactive.

If you decide to make the employee active again:

1. Select the Gear icon below Add an employee.
2. Click Include inactive.
3. Choose Make active.

If you decide later on that you want to delete your employee, you can follow the steps listed in this article: https://quickbooks.intuit.com/learn-support/en-us/process-payroll/delete-or-terminate-an-employee/00...

Feel free to reach back out if you have any questions or concerns. Take care!

I'm new to online QB payroll and the following doesn't help me inactivate an employee.

Welcome to Community. I'm glad to offer some assistance with making your employee inactive.

To do this:

1. Select Workers> Employees.
2. Under Action, choose the drop-down beside Edit.  There is no Action or drop-down beside Edit.  There is no Edit.  And if click on an employee and go into "Edit employee details" there's nothing of the sort either.
3. Click Make Inactive.

Hi there, @Bruce F.

I'll share with you the other steps on how you can make your employees inactive. 

QuickBooks Online (QBO) Payroll updates from time to time. This is the reason you're unable to see step number 2 that was provided above. No worries, I can show you the updated steps on how you can change the status of your employees. Here's how:

1. Go to the Payroll menu and select Employees.
2. Under the Status column, click the drop-down arrow and choose the status of the employee.

Once done, you can check the status of your inactive employees by clicking the drop-down list beside the Find an employee search bar.

In addition, you can run several payroll reports in QBO Payroll. This will show you some useful information about your business and employees. You can check out this article on how to access them: Reports available in QuickBooks Online Payroll.

If you need additional assistance in doing your task with QBO Payroll, don't hesitate to visit us back. We'll be happy to help. 

I have the same issue.  There is no drop-down when I try to change the status of an employee.  I can't change anything for any employee.  How do I get this fixed? I couldn't run payroll, had 4 open cases with the help desk, but nothing happened, so I canceled my Payroll subscription.  

Hi there, @JL17.

In your case, you can go to the Employment section to update the employee's status. I can guide you with the detailed steps.

1. Look for the employee's name from the Employees page.
2. Click on the name to open it.
3. Go to the Employment section, then tap on the edit icon.
4. Update the status from there.

If you wish to run payroll, you need to have an active payroll service. With your canceled subscription, here's how you can renew or reactivate your QuickBooks Payroll subscription.

For more tips about modifying employee information in QuickBooks Online, you can also check out these articles under QuickBooks Online Payroll:

• Add a new employee to your payroll
• Edit or change employee info in payroll

If you have any other questions about processing payroll and modifying your employee's status, please let me know by adding a comment below. I'm always here to help. Have a good one!

When I click on an employee, I don't get that view.  I get the Add Employee window.  If I try to change anything, I get the "Object not found" error.  However, there is nothing in my file (Vendors, Customers, Items, etc) that is inactive, so I am stuck in an endless loop of not being fix this issue. 

I'm here to help you make your employee inactive, @JL17.

Let's first check if the account you are trying to run payroll is inactive. This error occurs when one of the accounts, customers, items, vendors, or employees is inactive. Follow these easy steps:

1. Go to the Gear icon. 
2. Click Chart of Accounts. 
3. Select the small Gear icon above your account list. 
4. Choose Include Inactive. 

If you notice that the account is inactive, reactivate it by selecting the Make active option. 

If it is confirmed that there are no inactive accounts or any names, let's take some steps to troubleshoot the browser. This error may be a result of website data stored in cache and cookies. Here are the keyboard shortcuts you can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, change your employee status again by following the steps outlined by my colleague, Angelyn_T. If this works, clear the cache of your regular browser to get a clean slate. You can also use other supported browsers if private mode browsing doesn’t work.

For your reference, please visit this article: Terminate or change your employee's status on the payroll. 

Also, I see that the screenshot you want to post has not been uploaded. To help you re-upload the image, you can rename the file and save it to your local drive. When done, log in to your Community profile and click on the 3 dots, and select Edit reply. Then, tap the image icon and browse to see the image you need to upload.

Also, QuickBooks Online offers several payroll reports that you can pull up to access your business and employee information. To get started, see our Payroll reports page.

Let me know how this goes and post a response below if you need further assistance in changing your employee's status. I'm always around to help you. Have a good one. 

I appreciate you trying to help.  None of these work (in private browsing, and making everything active).  Any other ideas?

One of the steps listed to inactivate an employee is to issue their final paycheck.  I have never issued any paychecks in QuickBooks payroll.  Could this be the issue?  I can't issue a final paycheck because Payroll is not active.  I was not able to issue paychecks at all, which is why I cancelled it and went back to Intuit Online Payroll.  

You need to have an active payroll subscription to inactivate an employee. If your subscription has terminated you have to contact support thru chat and get them to do it for you.