Vacation accrual not showing on pay stub

Hello there, @brookeanne.

I can help you sort it out.

Let's make sure that the Do not accrue sick/vacation pay option is unchecked. You can go to the Paycheck Detail and review it from there.

Here's how:

1. Go to the Employees menu, then select Employee Center.
2. Choose the employee from the Employees tab.
3. Find and select the paycheck you want to show the vacation hours taken. 
4. In the Paycheck - Checking window, click Paycheck Detail...
   
5. Uncheck the Do not accrue sick/vac option from the Review Paycheck window, then select OK.
   
6. Click the Save icon from the Paycheck - Checking window.
7. Select Pay Stub in the Print drop-down.
8.  the Select Pay Stubs window, click Preview to make sure the vacation hours are showing, then select Print.

That will resolve it. You can view this article for more details: Sick and Vacation Time Incorrect or not Accruing on Paychecks.

In case you want to update the employees sick and vacation accruals, you can go to the profile to set it up.

Feel free to post it here if you have additional questions. I'll wait for your reply. Stay safe and have a great day!

That box is not checked nor was it ever checked? 

I’ve got you covered, @brookeanne.

Some details showed in the paystubs depend on the set up of your employees. You can customize their pay stub to display your preferred information, such as company addresses, sick and vacation details.

Here’s how:

1. Go to Edit, then select Preferences.
2. Click Payroll & Employees.
3. Select the Company Preferences tab.
4. Hit the Pay Stub & Voucher Printing button.
5. In the Payroll Printing Preferences window, mark and unmarked the options you want to display.
6. Press OK twice. 
   
   

You can also contact our Payroll Support to make sure it is set up appropriately. That way, all employees present the same information on their pay stubs. Here’s how:

1. Select the Help menu.
2. Click QuickBooks Desktop Help F1.
3. Select Contact us.

Check out these resources to learn set preferences for payroll and how to customize their paycheck layout in QuickBooks Desktop Payroll. I’m sure you’ll find it helpful. 

If you have further questions about payroll, please reach out to us again. We’re always here to help you out. Have a good rest.

Yes, I have the correct boxes checked. Plus this would apply to ALL employees. Only some of my employees are not showing the "accrual" amount. 

Hello there, @brookeanne.

Since the issue persists after following the steps given above, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account securely and check the cause of the issue.

Here's how:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. In the Have a Question window, scroll down to choose the Contact us link.
4. This will display the Contact Us screen.
5. Go to the Tell us more about your question section to enter the issue or topic in the field box.
6. Click the Search button to display the Get Phone Number or Start a Message button.

Also, I’m adding a guide that lists our support hours and calls me back options to fit our customers' schedules: Support hours and types.

You might also want to check out this article to learn how to change sick and vacation accruals on an employee profile: Set up and track time off in payroll.

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

I followed all suggestions in this thread including updating QB Desktop; however, YTD Vacation time is not showing on the paystub. YTD Sick Time shows perfectly. Everything is accruing correctly.

How do I get YTD Vacation Time to print on the paystub?

Hello @WYO2021,

I appreciate you for getting back to us and providing detailed information about what you've done on your end. I'm here to help you get the YTD vacation time to print on the paystub.

Since the problem persists after following the steps above, I recommend performing additional basic troubleshooting. You can proceed by running the Verify Data and Rebuild Data features.

To run Verify Data:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Verify Data. 

For Rebuild Data:

1. Click the File tab at the top menu bar.
2. Hover your cursor to Utilities.
3. Select Rebuild Data.

If all else fails, I suggest contacting our Payroll Support Team. Our support can take over and provide further assistance with the employee paystubs. 

Let me walk you through how:

1. Go to the Help menu of the company file, then select QuickBooks Desktop Help.
2. Hit the Contact us link.
3. Click Search for something else.
4. Enter your concern, then tap Search.
5. Choose how you want to contact support.

Additionally, I recommend visiting the following article to learn how to fix problems and errors using the QuickBooks Desktop Tool Hub: Resolving Potential Data Issues.

Fill me in if you have additional questions about your payroll in QuickBooks. I'm always here to help. Take care always.

I rebuilt and did all that - still nothing. 🤨

I appreciate your prompt reply and for going through the troubleshooting steps above, @WYO2021.

I, my self want this issue resolved so you can run your payroll seamlessly. Let me direct you to our best support available so this gets taken care of. I recommend contacting our Support team.

They have the right tools to view your account and investigate this odd behavior. To reach out to them, you can refer to the steps share by my colleague AlcaeusF above.

Once everything is settled, you might want to check these resource for guidance:

• Get started with Payroll
• Print your paychecks in QuickBooks Desktop

You're always welcome to post a reply if you have other questions about payroll. I'm always around to help you out.

Did you ever get this fixed on your end. We have the same issue.  Any help would be greatly appreciated.

Hello there, @merritt8. I'm here to ensure you can see the vacation hours taken in your employee paystubs in QuickBooks Desktop (QBDT).

Let's start by ensuring that your QBDT is updated to the latest release to keep you in the loop in having the latest components and fixes. Also, we have to make sure that you get the latest tax table update to stay compliant with paycheck calculations. 

If you've already done this, we can go to the Preferences menu to fix the vacation hours. Here's how:

1. Navigate to the Edit tab and select Preferences.
2. Next, choose Payroll & Employees and click Company Preferences.
3. From there, select the Pay Stub & Voucher Printing button.
4. Then, on the Payroll Printing Preferences window, check the Vacation used and vacation available box.
   
5. Click OK when done.

After that, run the employee paystubs again. For more information about the process, check out this article: Fix incorrect sick and vacation accruals in QuickBooks Desktop Payroll. 

I'll include this helpful resource that you can use as a guide in setting up time off in QBDT: Set up and track time off in payroll.

Let me know if you have other concerns about your employees' sick and vacation time off on their paychecks/paystubs. I'm just a few clicks away to help you once more. Have a good one!