Why can't I see my entire list of employees when if go to manage cloud services to invite employees to view my paycheck?

A warm welcome to the Community, jray2629.

We're receiving reports that other users are getting this error as well. Our engineers are actively working to get this issue resolved.

I’d encourage you to get in touch with our QuickBooks Desktop Support and have them attach your case to INV-34649, so they can add your account information to the notification list. Any progress will be communicated via email.

For now, as a workaround, you can toggle the status of the missing employees to inactive and change it back to active.

After that, please go back to the invite page and check if the Employee name will show in the list.

You can get more details in the following resources below:

• QuickBooks Workforce: Access your paychecks and W-2’s online.
• Set up QuickBooks Workforce for your QuickBooks Desktop.
• Email pay stubs from QuickBooks Desktop.

I appreciate your patience while this is being worked on. Please know that I'm just a post away should you need anything else. I'd be happy to help. Wishing you a wonderful week ahead.

Same problem. I tried to contact support to tell them I am having the same issue, included " attach your case to INV-34649".  Got the same suggestion of making the employee Active, then QB froze and I lost that chat. So that's what I am doing for now and I sent out the invites - but my question is, when can I switch those employees back to Inactive?  Can I do so right away after the invite has been sent or do I have to wait until they have signed up and accessed the cloud payroll service?

Hi there, @mommas86.

We want this issue sorted out as soon as possible so you can invite your employees to access the Workforce. Rest assured, we are treating this investigation as a top priority.

For your clarification, I recommend you keep the employees' status active until they signed up and accessed the cloud payroll service. Getting information about what to do next, as well as to answer you for any additional questions related to this issue, I still suggest seeking advice from our Payroll Support. 

In case you're not able to provide your company details since you lost the chat, please make sure to contact us again in your available time so we can add you to the notification list. This way, you'll be notified of any updates on the progress of the investigation via email.

For additional information, you can refer to the following articles for some FAQs about giving your employees W-2 access and guidelines in preparation for the year-end: 

• Access, Print, and Upload W-2s

• Year-end checklist for QuickBooks Desktop Payroll

Please update me as to how things work out for you. I’m only a comment away.

I'm having this problem in 2021. Not all of my employees are listed and I need to resend their invites. How do I do that if they are active as an employee, but don't show up on my list to invite them?

Our engineers are continually working on a permanent fix to this issue, Sheri1.

I'd suggest reaching out to our Phone Support Team so they add your account to the list of affected users. They can also perform advanced steps through a remote session.  Here's how to contact us within your company file.

1. Go to Help and then select QuickBooks Desktop Help.
2. Click Contact Us.
3. Give a brief description of your issue something about not all employees are listed when managing cloud services.
4. Select Let's talk and then choose a way to connect.

Alternatively, you can use this link to connect with us: https://quickbooks.intuit.com/learn-support/en-us/contact.

My colleagues attached articles that will guide you in managing your employee's W-2s. If you have other questions please don't hesitate to post them here. Take care!

Having this issue as of Jan 21st 2021

Having this issue January 9, 2022

I was unable to send Notification emails from within QB Desktop Pro Plus after generating W-2's.

In manage Cloud Services only 2 employees showing up 1 active, 1 inactive.

I'm here to help you with your concern about inviting employees to view their paychecks, cblivings.

Let's try updating your QuickBooks Desktop is updated to its latest release. This will make sure your software is updated to prevent issues. Below are the steps on how to update:

1. Go to the Help menu and select Update QuickBooks.
2. Choose the Options tab.
3. Click the Mark All button, then Save.
4. Click Update Now.
5. Check the Reset Update box, then click Get Updates.
   

If the issue persists, I suggest contacting our phone support so they can help investigate why you're only seeing two employees. Please refer to Catherine_B's instructions on how to reach us out.

I'm adding an article in case you want to review the process of inviting your employees to view their paystubs: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.

You might want to check our Help articles page to learn some tips in managing your QuickBooks account. Please ensure that you selected the correct product. From there, you can read articles that can guide you in completing your future task.

I'm looking forward to hearing this being resolved. Let me know if you have other concerns with inviting employees to view my paycheck. I'm always here to help. Wishing you a good one.