Hello, NickG.
Thanks for taking the time to reach out to us. When it comes to Tax withholding calculation, we advise our customers to contact our Payroll support team. This way, we'll be able to pull up your account in a secure session and run a set of examinations to amend the underlying issue.
Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.
Here's how to contact our support team:
- Sign in to your QuickBooks company. Then click Help (?).
- Select Contact Us.
- Enter your concern, then select Search.
- Choose a way to connect with us. Call Us or Message Us.
Due to the outbreak, we have limited staffing and we have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
You can visit these link for more information about payroll taxes calculation incorrectly and Social security payroll tax compliance in QuickBooks:
Please let’s me know how the call goes or if you need anything else. I’m always glad to help. Have a wonderful day and Take care!