The business/ employer address is wrong on the tax forms and paystubs for my eployees, how can this be corrected?

Thanks for reaching out to us, marshelle.

You may see three different addresses in the Account and Settings. These are:

• Company address
• Customer-facing address
• Legal address

We need to make sure that the Legal address is correct. QuickBooks Online will use this address for filing purposes. If these addresses are the same, make sure to check the Same as company address box.

Also, let's visit your payroll set up. Go to the Gear icon and select Payroll settings. Click the General Tax Information and update the Filing Address from there.

You'll want to check these links. These will explain more about your business info in online payroll and printing paychecks:

• Print paychecks in QuickBooks Online Payroll and Intuit Online Payroll
• Update your business info in online payroll

Leave a comment below if you need anything else. We'll respond as soon as we can.

The company address is correct and the customer-facing and legal, both say 'same as company address'.

When i go to the payroll settings, filing address, it had the check mark next to the box saying same as buisness address, yet it has the incorrect address, that of one of my employees in a different state. Where is the buisness address auto fill linked to/generated from for this to be wrong?

It does allow me to un click and add the correct address. Once I do this what steps do I need to do to correct the previously incorrect yet, filed forms? such as W2, 941, etc.

Thanks for keeping us updated about this, marshelle.

The company address in the Account and settings is intended for your accounting transactions. Meanwhile, the company address in the Payroll settings is used for filing of payroll forms, payroll tax calculations, and etc. These two data are not directly linked hence you still need to set up the Payroll settings correctly.

Regarding with the forms that were already filed with incorrect company address, I'd recommend reaching out to IRS. They can verify whether you need to file for amendment forms or the changes can take effect on the next tax season.

You might find these links helpful if you need to correct your payroll data:

• File quarterly tax forms
• Fix an incorrect W-2

Keep us posted if you need anything else.

Ok, thank you for the links and i will directly reach the IRS for amending the incorrect forms.

I found a page which showed, Setup on the top left, and then hyperlinks to fill out information and one was 'business locations' and it showed the two active locations we have employees at, but the first address had an astrix* next to it. Below it said that the astrix* meant that this is the location that will be used on tax forms. I tried to the edit this location, but I was able to change every part of the address except the state abbreviation which was greyed out. Which doesn't help me.

I seem to have lost the page and can't seem to get back to it, but I know it had 'Setup' in the top left with other headers. Can you help me understand how to get back to this page, and why it didn't let me change the address to a different state?

I might have an idea on what page you last visited, marshelle.

You're likely referring to the General Tax information section where you can update the address. Here's how to get there:

1. Log in to your QBO account.
2. Click the Gear icon in the upper-right corner and select Payroll settings.
3. Under Taxes, select the General Tax Information hyperlink.
4. You can now update the Company General Tax Information.
5. Click OK to save the changes.

If you want to add or set up a work location, you can follow the steps in this article: Set up and assign a new work location.

If you're unable to update the company details for your payroll setup, I'd recommend contacting our Payroll Support Team. They can review your account and the company setup. You can reach them using this link: Contact Payroll Support.

Let us know if you have additional queries regarding this matter. We'll be right here to further assist you.

It was not the General Tax Information page. I attached a screenshot of a page that looks nearly exact from google images. I remember the specific hyperlinks such as 'work locations' and 'pay schedules', with 'setup' in the top left corner, nearly exactly as shown here. That is where I was able to click on work locations, and it specifically was calling out with an astirix* next to the incorrect location, saying it would be used for filing on forms. and when I tried to change it, I was able to change all fields except the state abbreviation, which is absolutely necessary as we have the main business location in a different state. 

I see on my account I have quickbooks payroll core, but the hyperlink you gave, doesn't give me directions to get to this page that I am talking about. 

if your next guidance has no additional help, i will just contact payroll support in the morning.

Hello, marshelle. 

I suggest reaching out to our customer support team. This way one of our representatives will be able to pull up your account and check the setup of your location. 

You can refer to this article on how to reach them out: Contact Payroll Support. 

Keep in mind some options are only available at certain times. You can contact us every Mondays to Fridays from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturdays.      

Let me know if you need anything else. I'm just a post away. Stay safe!

I'm scouring the internet for same problem... company address is correct in company setting and payroll settings general tax section.  Even W2s are correct... The company address is correct everywhere EXCEPT on the employee paystubs!   Any solution?  I can't even find a phone number for support.    Quickbooks is getting a bit ridiculous for as much as i pay.... very frustrating!

I can see that you did everything you could, @Cents404. Thanks for providing details of your concern. I'm here to give additional steps to fix the address shown on your employee pay stubs. 

Let me go over and discuss some details about the process.

In QuickBooks Online (QBO), the address shown on the paycheck is based on the information entered in the Work Location associated with your employee. You'll want to verify that it has the correct data to ensure the info that appears on the paystubs is accurate. Here's how:

1. In your QBO account, navigate to the Gear icon and select Payroll Settings.
2. Next, choose Work Locations under Business Information.
3. Then, click on the address of the Work Location.
4. Check if the info is correct and update it if necessary.
5. Once done, click Save.

For reference, feel free to check this article: Set up and assign a new work location.

After that, close and re-open your QBO company file. Then, create a paycheck for that employee and check the information.

If the same thing happens, I recommend reaching out to our Payroll support team to further help you in correcting your employee's paystub. You can also request a screen-sharing session so they can review your setup.

I'd love to know updates on how the process goes. Don't hesitate to post here again if you have further concerns managing your employee's paystubs. I'm always ready to lend a hand. Keep safe and have a good day. 

your step #2 

1. "Next, choose Work Locations under Business Information."

This does not exist after going to the payroll settings in quickbooks online (payroll core).   The only place I see where you can change the "work location" is by clicking on each employee one by one.   Even there, the address is correct.   I'm only seeing the incorrect company address on the actual paystub.

Hi there, @Cents404.

First, I commend you for taking the time to perform the steps provided by the previous representative above. Please know that the steps provided by my colleague are for old payroll. You'll want to ensure that the General tax info in QuickBooks Online is accurate. This way, once you print your employees' pay stubs, it'll show you the correct address. To begin, here's how:

1. Access your QuickBooks Online company.
2. Go to the Gear icon, and then select Payroll settings under Your Company column.
3. Click the Pencil icon  for General tax, and then make sure the address is correct.
4. Once done, click Save.

The address that will reflect on the printed paystub is the same address on your  General tax info. In case you've got the correct address in your General tax info but show an incorrect address in your employee pay stubs, I recommend performing some basic browser troubleshooting to get through this.

Let's try to access your company file using an incognito window to rule out the possibility of a webpage issue. To open an incognito window in any supported browsers, you can use the following shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you're in, try to perform what you're trying to accomplish earlier. If it works and you're able to print an employee pay stub with the correct address in it, you can proceed to clear your browser. This way, you can access QuickBooks Online with a clean slate. Feel free to visit this article to learn more about how you can clear your browser: Clear cache and cookies to fix issues when using QuickBooks Online.

You can also consider using other compatible browser if the issue persist. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.

You may also check this page for other troubleshooting steps for printing paychecks, pay stubs, and forms in QBO: Troubleshoot printing paychecks, pay stubs, and forms.

Know that our door is open 24/7 if you have any additional QuickBooks-related concerns, @Cents404. You're also welcome to get back to me anytime if you need help performing specific tasks in QuickBooks. I'll be more than happy to help you out again. Take care, and have a nice day! 

I am having the same issue. Anyone have ann answer to fix this. Looks highly unprofessional on payroll. 

Hi there, ghostnote.

Welcome to the QuickBooks Community. I'll ensure you'll be routed to the right person to assist you in making the correct address that appears in your entries.

The steps and details shared above are the fixes to correct the addresses that are shown on your accounting transactions and payroll forms. I recommend following them if you haven't yet so your payroll data manage appropriately.

Then, I recommend contacting our QuickBooks Online Payroll Support Team. They have the tools to pull up your account in a secure environment and be able to investigate why you're still getting the incorrect address on the tax forms and paystubs.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.

You can browse this article to learn more about the different types of payroll support we offer at Intuit and its availability: Contact Payroll Support.

Lastly, you may refer to this article to see steps on how you can manage your payroll accounting settings to track your payroll transactions efficiently: Change your accounting preferences in QuickBooks Online Payroll.

Let me know if you need further assistance or any clarification about managing your tax and payroll data in QBO. I'm always here to provide extra information and help. Have a great day, ghostnote.

I'm having the same issue as well.  Under Payroll Settings - General Tax - I have the correct address.

But each quarter, our Form 941 submits to the IRS with the OLD address, and the IRS sends us a form saying they've changed our address back to our old office.

Every quarter I have to send a new form telling the IRS to change our address back.  This is ridiculous.

The "Company Legal Address" in the General Tax Info page should show on all W-2's and 941s.

Please help

This is unusual behavior, Chris7771.

This issue could be browser-related. The outdated stored cache can affect the performance of the program.

I'd recommend logging in to your QuickBooks Online account via a private window. Doing so helps us determine if there's an issue with the browser.  

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed, make sure the correct address shows. If so, let's clear the browser's cache to improve the program's performance.

You can also use other supported browsers as alternatives.

If the issue persists, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, I've added these resources that'll help you in preparing and filing your W-2 and 941 forms:

• File your W-2 forms
• How QuickBooks populates Form 941

Please don't hesitate to update us if you have further concerns about managing your payroll information. We're always ready to lend a hand. Keep safe!

It is unconscionable that these issue continue to go on, after fully documented to QuickBooks. I, too, have had the wrong company address on tax filings, and QuickBooks simply closes the ticket and claims they “resolved” the issue, when they did not do amended returns, they did not even provide a blank amended form, nor do ANYTHING. Their software doesn’t allow companies to relocate and change the address. And the having to do so in multiple places while not inheriting the company account settings for add-on services is very unusual UX that should be called out and/or offer prompts to go to the add-ons when changing the parent account (which one can change states…just not for payroll).  So customer service says QB will do something, but they don’t. The QB website states in print that they will file proper returns, but they don’t. They don’t take responsibility for their software, their errors, or anything promised by their customer service representatives. I’m sure these complaints go back farther than the 2 years I see here i this thread.