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Trying to delete a duplicate payroll entry but get error saying Performing the requested action would make QTD tax amounts negative. what should i do?

 
3 Comments
QuickBooks Team

Re: Trying to delete a duplicate payroll entry but get error saying Performing the requested acti...

Greetings, @cedarsprings7354

 

I have some insight to provide you regarding deleting payroll in QuickBooks Online. 

 

The program allows deleting the paychecks of the current quarter. For example, for the first quarter of the year (January to March). You can remove the checks from January 1st up until the due date of your quarterly forms, which is April last day. 

 

For further details, check out this article:

 

Void or delete paychecks

 

It's possible that the payroll entry you're trying to delete is beyond a specific quarter, which is why you're getting this error. In cases like this, I'd recommend contacting us. 

 

Our specialists have the necessary tools to securely access your account and delete them for you. Make sure to consult your accountant prior to doing the process. There may be federal and state payroll tax forms you've filed that are needed to amend. 

 

You can see our most-up-to-date contact information at the bottom part of the article below:

 

QuickBooks Online Payroll hub

 

That's it! Please reach back to me if there are other things you need help with. I'll be around! 

Level 1

Re: Trying to delete a duplicate payroll entry but get error saying Performing the requested acti...

I recently set up the payroll. I tried to set up an automatic deposit for one of the employees and it didn't go through properly. It was returned to us. I wrote a manual check to the employee. How do I delete the payroll from this employee's record? QBO gives me the error that this will cause a negative QTD amount. Your post suggests contacting 'you'; however, I cannot figure out where/how to contact anyone. Please advise.

QuickBooks Team

Re: Trying to delete a duplicate payroll entry but get error saying Performing the requested acti...

Hi @FLCWendy,

 

As mentioned by my colleague above, it’s possible the returned check is from the previous quarter, which is why you’re also getting the error when trying to delete it. Let me route you to our Payroll Support to help remove the paycheck.

 

They can securely access your employee’s record to get rid of the check. Here’s how:

 

1.    Sign in to your QuickBooks Online company.
2.    Select Help (question mark icon) at the top right.
3.    Select Contact us.

 

Please let me know if there are other things you need help with. Have a good day!

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