Trying to delete a duplicate payroll entry but get error saying Performing the requested action would make QTD tax amounts negative. what should i do?

Forum|Forum|7 years ago
December 28, 2018
10 replies
29 views

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QuickBooks Online

V

VivienJ

Greetings, @lindak1119,

I have some insight to provide you regarding deleting payroll in QuickBooks Online.

The program allows deleting the paychecks of the current quarter. For example, for the first quarter of the year (January to March). You can remove the checks from January 1st up until the due date of your quarterly forms, which is April last day.

For further details, check out this article:

Void or delete paychecks

It's possible that the payroll entry you're trying to delete is beyond a specific quarter, which is why you're getting this error. In cases like this, I'd recommend contacting us.

Our specialists have the necessary tools to securely access your account and delete them for you. Make sure to consult your accountant prior to doing the process. There may be federal and state payroll tax forms you've filed that are needed to amend.

You can see our most-up-to-date contact information at the bottom part of the article below:

QuickBooks Online Payroll hub

That's it! Please reach back to me if there are other things you need help with. I'll be around!

F

FLCWendy

I recently set up the payroll. I tried to set up an automatic deposit for one of the employees and it didn't go through properly. It was returned to us. I wrote a manual check to the employee. How do I delete the payroll from this employee's record? QBO gives me the error that this will cause a negative QTD amount. Your post suggests contacting 'you'; however, I cannot figure out where/how to contact anyone. Please advise.

B

bbh2509

Hello anna35,

In QuickBook Online, paychecks can only be voided in the same quarter they were created. This is why we requested you to reach out to our Customer Care Team. I've got this article for more details: Void a paycheck.

We're also unable to discuss any sensitive information in the Community. You can request for a callback to accommodate your changing business needs and schedule, or chat with us by following the steps below.

Before doing so, please check our support hours here.

Go to the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button located at the bottom.
Enter your question and click Let's talk.
Select Start messaging or Get a callback.

I'll look forward to helping you out here if you have other questions or concerns. Stay safe.

Day 10 and I am still waiting for my item to be removed. Any suggestions?? I have spoken to a supervisor, I have spent 7 hours on the phone, I have submitted the request via email as instructed. What am I doing wrong? All I need is one check deleted!!!!

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