Trying to delete a duplicate payroll entry but get error saying Performing the requested action would make QTD tax amounts negative. what should i do?

Forum|Forum|7 years ago
December 28, 2018
10 replies
27 views

No text available

QuickBooks Online

V

VivienJ

Greetings, @lindak1119,

I have some insight to provide you regarding deleting payroll in QuickBooks Online.

The program allows deleting the paychecks of the current quarter. For example, for the first quarter of the year (January to March). You can remove the checks from January 1st up until the due date of your quarterly forms, which is April last day.

For further details, check out this article:

Void or delete paychecks

It's possible that the payroll entry you're trying to delete is beyond a specific quarter, which is why you're getting this error. In cases like this, I'd recommend contacting us.

Our specialists have the necessary tools to securely access your account and delete them for you. Make sure to consult your accountant prior to doing the process. There may be federal and state payroll tax forms you've filed that are needed to amend.

You can see our most-up-to-date contact information at the bottom part of the article below:

QuickBooks Online Payroll hub

That's it! Please reach back to me if there are other things you need help with. I'll be around!

F

FLCWendy

I recently set up the payroll. I tried to set up an automatic deposit for one of the employees and it didn't go through properly. It was returned to us. I wrote a manual check to the employee. How do I delete the payroll from this employee's record? QBO gives me the error that this will cause a negative QTD amount. Your post suggests contacting 'you'; however, I cannot figure out where/how to contact anyone. Please advise.

RenjolynC

Level 9

I have followed your instructions and contacted Help twice for the same issue. I need to delete a payroll for Q1, 2020, even though it still fits within the requirements to cancel. I have spent a total of 2 hours while the professionals did what I believe I should be able to do.

The first time, after over an hour I was able to see that the item was voided. The next day I go back and the item is no longer voided. So I am on the phone again - another hour. Agent asks if I am happy - will I complete a survey. Yes - sure. This was Friday - it is not Sunday night - so to get ahead - I decide to update my payroll and file my 941 - and the voided check is back yet again.

I am not just upset. This is beyond ridiculous. CAN SOMEONE PLEASE CHECK TO SEE IF THERE IS A BUG. AND IF ANY PRODUCT MANAGERS ARE LISTENING - FIX THE PROCESS OF HAVING TO CALL AN AGENT AND SPEND 2 HOURS TO VOID A CHECK!!!!!!!!!

This is not customer service.

Hello anna35,

In QuickBook Online, paychecks can only be voided in the same quarter they were created. This is why we requested you to reach out to our Customer Care Team. I've got this article for more details: Void a paycheck.

We're also unable to discuss any sensitive information in the Community. You can request for a callback to accommodate your changing business needs and schedule, or chat with us by following the steps below.

Before doing so, please check our support hours here.

Go to the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button located at the bottom.
Enter your question and click Let's talk.
Select Start messaging or Get a callback.

I'll look forward to helping you out here if you have other questions or concerns. Stay safe.

Sign up

Login with SSO

Let's get you signed in

Login with SSO