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Level 1

Downloading quickbooks to my surface pro

Good evening, 

 

  I was trying to download my licensed quickbooks to my new surface pro, but each time I try it gets to the end and says there has been an error,  help please !!!!!

 

 

Mike 

Solved
Best answer 04-04-2018

Best Answers
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Anonymous
Not applicable

Downloading quickbooks to my surface pro

Hey Mike (@bigmikeg92)

 

Good evening to you as well. Let's get you rolling.

 

Are you using QuickBooks Online? You can access QBO from the web and should not require a download, all you need are your Intuit Login Credentials - I am asking because of the chosen label on the post.

 

If you're trying to install QuickBooks Desktop, we have you covered as well :). Are you getting an error code? If so, which are you seeing? 

 

The first thing you can try is the QuickBooks Install Diagnostic Tool to resolve Microsoft .NET, MSXML, and C++ issues, it's designed to identify and automatically fix common issues.  

 

  1. Download the QuickBooks Install DiagnosticTool.
  2. When prompted, save the file to the local Desktop.
  3. Close any open programs and run the QBInstall Tool.
    Note: It may take up to 20mins to complete, depending on your internet speed and computer's performance.
  4. Restart the computer after running the tool to ensure the components are properly updated.

We can try other solutions once we know the error code. 

View solution in original post

3 Comments
Highlighted
Anonymous
Not applicable

Downloading quickbooks to my surface pro

Hey Mike (@bigmikeg92)

 

Good evening to you as well. Let's get you rolling.

 

Are you using QuickBooks Online? You can access QBO from the web and should not require a download, all you need are your Intuit Login Credentials - I am asking because of the chosen label on the post.

 

If you're trying to install QuickBooks Desktop, we have you covered as well :). Are you getting an error code? If so, which are you seeing? 

 

The first thing you can try is the QuickBooks Install Diagnostic Tool to resolve Microsoft .NET, MSXML, and C++ issues, it's designed to identify and automatically fix common issues.  

 

  1. Download the QuickBooks Install DiagnosticTool.
  2. When prompted, save the file to the local Desktop.
  3. Close any open programs and run the QBInstall Tool.
    Note: It may take up to 20mins to complete, depending on your internet speed and computer's performance.
  4. Restart the computer after running the tool to ensure the components are properly updated.

We can try other solutions once we know the error code. 

View solution in original post

Highlighted
Level 1

Downloading quickbooks to my surface pro

Is there a fix to QB Pro 2020 Desktop freezing up when used on a Surface Pro X

Highlighted
Moderator

Downloading quickbooks to my surface pro

Hello Dianeoffutt,

 

QuickBooks Desktop 2020 can perform to its maximum output if you meet the system requirements. You can use this link for reference to know more about it: System requirements for QuickBooks 2020 and Enterprise Solutions 20.0.

 

Otherwise, you will encounter performance issues when using the program. I'd recommend reaching out your IT personnel to ensure the you've meet necessary requirements.

 

Meanwhile, you can follow the troubleshooting steps in this article to fix issues when using the program: Fix QuickBooks Desktop install errors.

 

Feel free to get back to us if you need anything else.

 

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