Downloading quickbooks to my surface pro

Is there a fix to QB Pro 2020 Desktop freezing up when used on a Surface Pro X

Hello Dianeoffutt,

QuickBooks Desktop 2020 can perform to its maximum output if you meet the system requirements.

Otherwise, you will encounter performance issues when using the program. I'd recommend reaching out your IT personnel to ensure the you've meet necessary requirements.

Meanwhile, you can follow the troubleshooting steps in this article to fix issues when using the program: Fix QuickBooks Desktop install errors.

Feel free to get back to us if you need anything else.

@Dianeoffutt Have you found a way to get the QB Desktop running in the Surface Pro X?  I am also struggling with the same problem with QB POS.

Hi jecalderon,

I believe you've been through the steps that my colleagues shared above. So, we'll have your setup checked with Support. They can view your screen to understand the issue better.

Currently, we've tested QuickBooks Desktop Point of Sale 18.0 on my Surface Pro 3 and 4. If you're having issues, please contact our POS team. 

1. Open this link: https://help.quickbooks.intuit.com/en_US/contact/
2. Choose QuickBooks Desktop and Continue as a guest.
3. Select Point of Sale.
4. Choose Working in QuickBooks.
5. Choose between Get Phone Number or Message an agent.

After speaking with the POS team, you can let them transfer the conversation to our QuickBooks Support team.

Let me know if you have other questions about QuickBooks.

This is so good to see others having same issue as me.  Im going to try above suggestion/s:)

So I spoke to  Quickbooks who told me I need processor speed minimum of 2.4....I'm using Surface Pro 7 - processor Quad-core 10th Gen Intel® Core™ i5-1035G4 Processor

Can someone please verify for me?  I struggle to believe my processor is not up to running Quickbooks without a lagging issue

Can I uninstall Quikcbooks Pro 2017 & then re-install it without losing any of my accounting data please?  Im trying to identify if QB is causing the lagging issue? Thks

Hi @Bm,

I have some information about how you can fix QuickBooks performance issue. While we don't have a limit on the company data file, QuickBooks' performance decreases as the size of the company file increases. With this, have several recommendations to resolve performance issues.

Here are the following:

• Set company and personal preferences.

• Reduce the size of the company file

• Optimize QuickBooks operations

•  

  Maintain lists

I recommend checking this article for the instructions: Resolve QuickBooks Desktop performance issues: Manage your data file.

Additionally, you can optimize your network interface card (NIC) settings by following these steps below:

1. Go to the Microsoft Windows Start button, select Control Panel.
2. Double-click System and tap the Hardware tab.
3. Click Device Manager.
4. Tick the + next to Network adapters to expand the list.
5. Right-click the NIC and take Properties.
6. Tap the Advanced tab.
7. Under Property, hit the Link Speed & Duplex option (the option may be called something else similar).
8. Click the Value drop-down arrow and then Auto (the option on your NIC could be named something else).
9. Hit OK and close the window.

In case you need help with other QuickBooks tasks, click this link to go to our general topic with article.

Keep me posted if you still have questions or concerns. I'll be around for you. Take care and have a good one.

Believe it or not, I've fixed it.  Instead of using a Surface keyboard, I bought a wired keyboard and now everything appears to be working perfectly.l I don't really understand how, but all seems to be well.  Im open to any other options always:)

I was getting the same error as I shifted to another device and trying to install it on the new device but I kept getting some kind of error.

Thanks for letting us know about this installation hurdle you're experiencing, @merasemu321.

I'm joining the thread to help make sure this is resolved for you. While the problem persist even after trying a new device, I highly recommend reaching out to our Technical Support. They have the tools to check your company file and help resolve this unexpected concern.

To get in touch with our QuickBooks Support, follow the steps below:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen select Contact us.
   
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

I want to ensure everything is resolved for you. Post here again with the result of your call as I want to know that this has been taken care of. I'm also here to provide further assistance if you have other QuickBooks concerns.