Error 15222 on updates and payroll updates 3 of 5 computers

Good morning, @dlwood.

I appreciate all of the troubleshooting you've performed so far. I also thank you for being so detailed about all the steps you have taken. It helps to narrow down the steps that haven't been used thus far.

Are you using a virus protection software on these computers that won't update? Such as anti-adware, anti-malware, antispyware, or antivirus software. If so, I recommend updating the exceptions by including the domains of:

• Intuit.com
• QuickBooks.com
• Payroll.com
• qbw32.exe
• qbupdate.exe

I suggest this because one of the reasons the error 15222 occurs is due to these virus protection software's see QuickBooks update's as a threat. However, the error is not associated with any antivirus software, but it can be if it's coupled with antispyware.

In the meantime, I'm including a couple of articles that go over the error 15222 below.

• Error 15222
• Resolve error 15XXX when downloading QuickBooks Desktop updates

Please don't hesitate to let me know if you additional questions or concerns. I'm here to help you every step of the way. You can always reach out to the Community or me anytime you find you need a helping hand. Take care!

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I've tried both of those articles many times and now been through 4 techs in chat support that know nothing except how to search the same support site you are giving me links to.  Wasted about 10 hours so far on this.   It is not AV or Firewall.  I have one workstation that still works.  I've removed the AV software, it changes nothing.  I've uninstalled and reinstall, software, certificates, flushed dns, rebooted, prayed to odin, you name it.  The machines affected are the ones in the accounting dept that run qb every day.  Mine still works because i hadn't been in it in months.  So it seems to have updated fine - it probably skipped whatever messed up the other ones.   I can reset the update in both local and share from my computer and the others will not take it.  They still get error 15222 on the "new features" item.   

Oh, and the awesome chat support gave me a phone number for payroll support that is disconnected... thanks for that.  Press F1 for no help.

This is not what we want you to experience, @dlwood.

Let's install and run QuickBooks Tool Hub to isolate this issue. I'm here to guide you how to do it.

1. Close your QuickBooks Desktop (QBDT).
2. Download our QuickBooks Tool Hub file.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install the tool.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Here's an article you can read for more detailed steps: Fix company file and network issues with QuickBooks File Doctor.

Additionally, I got you this article you can read for reference in creating a paycheck for your employee: How do I create a paycheck for an employee?

Let me know if there's anything else you need help with. I'm only a post away. Take care and keep safe!

I've already tried the tool hub and the diagnostics to not fix the issue.

I have tracked the problem back to a block at the hardware firewall that must be due to a recent security update to that device.  The working computer has a firewall exemption, so that's why it worked.   Crazy that there's no logging available to isolate this other than trial and error.   I will update when and if i figure out any more specific as to a port or traffic type.  

Thank you for providing details about your concern, @dlwood.

Also, I appreciate you performing the steps provided above. Since you're done with the troubleshooting steps, I suggest reaching out to our phone support. They have the tools to do a remote session to verify what causes the issue and fix it for you.

Here's how to get in touch with a live agent:

1. Go to the Help tab.
2. Click QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter Error 15222 on the description box and click Let's talk.
5. Choose Get a callback and enter necessary information. 

To ensure that a representative will address your concern on time, we have updated our support hours. Our operation starts from 6 AM to 6 PM PT Monday to Friday. 

Also, here is a helpful article that you can read through in fixing errors when updating desktop payroll: https://quickbooks.intuit.com/learn-support/en-us/update-products/fix-error-when-updating-desktop-or....

Let me know how it goes and leave a reply below. I'll appreciate the opportunity to help. Stay inside and take care always!

HTTPS Decryption denial/application filtering at Sophos XG230 firewall.  Not logged.  Add exception for url pattern matching for intuit/payroll/quickbooks.com's and no decrypt/malware/content scanning.

While the issue is resolved, i have to say my advice to anyone is do not waste your time with any chat support from intuit. 

Thank you - this saved me hours of work.

I ended up setting up a VPN from the site with issues back to my office - then doing the update.

thanks again!

I'm having the same issues, and have been able update other updates except i can't update the payroll how were you able to update the digital signature?

Hello there, LesEL. Thanks for joining here.

As long as your payroll subscription is active, you'll be getting the newest payroll tax table as well as the digital signature when you run updates in QuickBooks Desktop. 

Let's double-check your payroll subscription first and ensure it's active. You can log in to CAMPS to do so. Once you get there, you can also update your billing information on the Billing & Subscription page if needed. Once verified, follow these steps to download the latest tax table:

1. From the Employees menu, select Get Payroll Updates.
2. Select the Download Entire Update checkbox.
3. Select Download Latest Update. An informational window appears when the download is complete.

Afterward, install a digital signature. You're required to close your book and do a Windows Search for QBW32.exe, which is located in C:\Program Files\Intuit\QuickBooks. To accomplish this task, please check this article: Install a digital signature certificate. 

Visit again if you have other follow-up questions with this or need help with other QuickBooks concerns. I'd be glad to assist. Stay safe and have a good one.

I have the same issue on a QB Desktop Pro 2021 running on only one system.  I have spent hours with multiple people performing the same repetitive fixes that don't work.  It is frustrating beyond belief.  The support service that I do have a maintenance agreement with had to go as far as setting up a cloud environment for me to be able to function.