Entering the details of the vendor's purchase order is all you need to save the transaction, nfresales.
We can try some browser troubleshooting steps to get rid of the error. You can use a private window to see if you'll get the same error when entering a PO. If it works there, go back to your original browser and clear the cache.
QBO is also accessible on other browsers like Google Chrome, Internet Explorer, and Mozilla Firefox. I'd also suggest switching to a different one to create a PO if the error persists.
I've prepared an article for you for the frequently asked questions about purchase orders.
I'll be here if you need a hand. Please let me know if you need anything else.
All my Vendor Details are filled in.
I've opened a private window. Cleared my browser cache.
Still will not allow my to save or save changes in my Purchase Order.
Each time i try i still get the message:
Glad to hear from you here in the Community, AliciaR270.
Let me help you go over to your purchase order and get past the error message you're getting.
Purchase orders in QuickBooks Online do not affect any of your accounts; instead, they simply help you keep track of what you order.
You'll need to choose an account if you're using the Category details section. This way, you'll be able to save the purchase order without any errors.
You may find these articles helpful:
For account-related discussion, feel free to reach out to our QuickBooks Online Support.
You can always get back to me if you need more help with QuickBooks Online purchase orders. Have a nice day.
I've followed those links previously, there is an option chosen under Category and my purchase order still will not save. I've even tried deleting the item from the category and moving it to item details- items/product - following all directions and cannot get my purchase order to save.
Hello there, @AliciaR270.
You can use another product or item to successfully save your purchase order. I'll show you how to do it.
In the meantime, the purchase order (PO) is a commercial document and first official offer issued by a buyer to a seller indicating types, quantities, and agreed prices for products or services.
For more reference, you can read these articles below:
Feel free to click the Reply button if you have other questions. I’m always here to help.
Just in case it helps, I was getting the same error, and it was because I'd added an extra line in the items list that I didn't have a Product/Service for, only the description, amount, etc.
I created a new Product/Service for the line I was trying to add, and used that instead, and the problem went away!
I'm not sure I've explained that very well, but I hope it helps!