QB Database Servers Down

Thank you @Mark_R 

Is there any update on this issue?

After installing the server option for QB2022, the QuickBooksDB32 Service is not running and can not be started.

The QB 2022 version is not listed in the QBDBSM Port Monitor.

Also, once we install QB2022, it replaces QB2021 in the Windows Apps & Features list.

It looks like some code was not updated from the prior year.

Hello, KevinDiehl.

Currently, our engineering team is already working on fixing this issue. Have you been added to the notification list for this investigation number? If no, I'd suggest contacting our support team to add you to the list of affected users. Our Support Team is available every Monday to Friday 6 AM – 6 PM Pacific Standard Time (PST) and on a Saturday at 6 AM – 3 PM PST. I'll show you how.: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

You'll see the detailed instructions on this from the article I'm attaching below (scroll down to If you're trying to update QuickBooks Database Server Manager on the server computer): QuickBooks Database Manager.

In case you need more insights into installing the server manager all over again, you can visit this article: Install QuickBooks Database Server Manager.

The Community will be here to help if there's any additional questions. Enjoy the rest of your day!

I am having the exact same issue as Kevin.  Look forward to a solution to this soon.

Thanks

Me too! It has taken me days to finally find this article and realize that I have wasted my time trying to get this working. I was on the phone with Intuit support for over 5 hours and they didn't even know about this issue. Pathetic............. I love the software but loathe the phone support.

Did the fix mentioned above work for anyone? I still can't get into multi user after restarting the 2021 database manager.

I am going to put off using QB 2022 until the middle of the year.  Maybe they will have all the issues resolved by then.  Nothing has worked so far. QBDM is still not working.

When you call support make sure to reference this  INV-63789.

Then they will know what you are taking about.  

I just got mine fixed with Erica at QB Enterprise help, and she took care of the same problem above.  There is a fix, you just have to download and answer all steps and sign in to your Intuit Account.

Thanks!

Hi Mark R --

Can you please look at this thread and provide some updated guidance. Thank you!

https://quickbooks.intuit.com/learn-support/en-us/install/qb-2022-db-service-breaks-others-and-causi...

I'm here to share some updated guidance about fixing multi-user errors when upgrading to QuickBooks Desktop (QBDT) 2022, @John_K. This way, you can manage your data accordingly.

You can fix multi-user issues by uninstalling the prior version installed on the server computer. When QuickBooks 2022 is nowhere to be found after doing so, perform a manual clean install on the said version.

Then, I would encourage you to download and install the latest software (R3) releases. This way, you're able to get the most updated features and multi-user fixes using QBDT.

Also, to further guide you on QBDT hosting and multi-user mode, I'd recommend checking out this article: Hosting your company data in multi-user mode in QuickBooks Desktop.

Keep me posted in the comments if you have other server and multi-user concerns in QBDT. I'm always around to help. Take care, and I wish you continued success, @John_K.

Intuit Support / Intuit Engineering -- is there any sort of update on this issue?

Thanks for joining the thread, @John_K.

I've checked the INV-63789 and found out that the case was already closed. Are you still getting the same behavior in QuickBooks Desktop?

If so, I'd recommend following the suggested steps that were shared by my colleague Rea_M above. That way, we can fix the multi users error after upgrading to QBDT 2022.

If you already did these steps and still getting the same result, contact our QBDT Support Team. They can check your account in a secure environment and help diagnose the cause of the issue. 

Here's how to connect with them:

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

Please check out our support hours to ensure that we address your concerns on time.

If you want to know more about multi-user mode, see this article for more information: Hosting your company data in multi-user mode in QuickBooks Desktop.

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

ReymondO,

Hello -- the issue is not with QB 2022 by itself. The issue appears when you try to use QB 2022 in MUM on a machine (server/workstation) that is also running the Database Manager for QB 2021, 2020, etc... it seems the DBM for 2022 does not want to co-exist with the other DBMs. The solution provided was to uninstall everything else -- we can't, we are a CPA firm and our clients use various versions.

I am getting mixed signals from Intuit -- it sounds like this is a known issue., but then other say it is fixed or not an issue. I was told INV-63789 was closed, and that is fine, but it was closed without the solution being published.

Thank you, 

John

Thanks for actively responding, @John_K. I understand the need to fix this technical issue. 

I appreciate you for following all the shared resolutions above. At this point, I'd recommend contacting an IT guy to resolve this issue. 

For future reference, you can check out this article in case you may experience other networks issues in QuickBooks: 

• Resolve network issues with QuickBooks File Doctor test results.
• Resolving Potential Data Issues.

Get back to us here if you have other concerns. We're always here to guide. 

Hi Katherine -- Thank you for your reply. I am an IT Consultant. That being said, if there are any out there how have solved this issue, I am all ears...I don't purport to know everything.

Hey John,

Have you tried uninstalling 2021 and 2022, and then reinstalling the latest version of 2022 followed by 2021?

We were able to get 2022 working in a multi-user, multi QB version environment, but I unfortunately don't have notes on how we got it working.
We may have just never reinstalled QB2021 on the server since none of my clients are currently using that version.

Hello Group;

I have a similar issue with QBDM. if all the company files (Server/Workstation config) are closed and someone attempts to open a file in multi-user mode, they are told the file is in single user mode and to contact the user, but there are zero users log in. I have ensured all the opening links have the Open in Multi User mode checkbox checked

The only way to resolve the issue is to re-scan the folders with QBDM. The only thing the event viewer shows is the QBCFMonitorService has failed 

Faulting application name: QBCFMonitorService.exe, version: 32.0.4003.0, time stamp: 0x618bca80
Faulting module name: KERNELBASE.dll, version: 10.0.[removed], time stamp: 0xbfcd0c87
Exception code: 0xe0434352
Fault offset: 0x0000000000039319
Faulting process id: 0x9d4c
Faulting application start time: 0x01d85970763b6297
Faulting application path: C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll

Like others, I will attempt a reinstall of the QBDM during off-hours to see if it resolves the issue

Servers been down for awhile.  Getting QuickBooks to help is a joke !.  Three hours waiting on phone then hung up after talking to a tech. re-install still doesn't work!!!!! .   I'm a big corporation and now trying to use third party apps for billing because of this problem!  All I ask is to be able to send invoices and get paid, but it seems they can't even get this right.   Been a Intuit user forever and a QuickBooks fan , but now looking for other avenues .  Tired of the lack of support and the irresponsibly when it comes to getting issues resolved sooner.!   Hopefully someone can help!

Hi here, Bryman1.

I've got a workaround to fix the issue. You'll want to make sure that the old version of the server computer is uninstalled. Only the QBDSM 2022 version should be installed.

If you're unable to find the older version, you can clean install QuickBooks Desktop (QBDT). Please use this article and follow the step-by-step procedure: Learn how to do a clean install of QBDT.

You can also check if the server and workstations are compatible with QBDT 2022. Here's a guide to help check the system requirements needed to run the software: Find out what your computer needs.

If you're getting the same results, I recommend getting back in touch with our QuickBooks Live Team. That way, they can create a case to monitor the issue.

Don't hesitate to post again if you have additional questions about this. Just leave a comment below and I'll get back to you.

Mello MaryLandT,

I think the issue is -- and I have not had time to go back to work on this now that Tax Season is over -- is that QBDBM22 will not work properly when there are other DBMs installed -- i.e. you can't run DBM19 and DBM20 AND DBM22 all at the same time -- this is pretty common in Accounting offices where they (all THEIR clients) may all be on different versions of QB and the answer can't always be "just upgrade to QB22". Typically, the CPA/Accounting offices will have multiple years of QB installed on the server, so that anyone/multiple users can work on files no matter which version they need to work on... And with QB22, that broke.... and it had worked for many many years.

Your advice to uninstall all prior years *IS* a solution, but not a workable solution for many of the CPA/Accounting out there.

And with all due respect to the QB Help Team -- they just have not been very helpful in trying to get this solved.