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I recently installed Windows 11 and upgraded to QB Pro Plus 2023. I cannot get the PDFs working in my invoices. I tried running the QB Print and PDF Repair Tool on the QB Tool Hub, but it doesn't fix the problem. The tool says it's updating Windows 10, which may be why it's not working. I also see a 1797 error as the tool is running. Any one else have this problem or a possible solution?
Solved! Go to Solution.
After hours of searching, I finally figured out that my problem was due to the "Microsoft XPS Document Writer" being turned off in my installation of Windows 11.
To resolve the issue, I searched at the bottom of my Windows 11 screen for "run." I then opened the "Run App" that came up under my search and typed "optionalfeatures" into the Run App. A "Windows Features" window then opened and I scrolled down to "Microsoft XPS Document Writer" and checked the box next to it. I then pressed "OK" and voila I was able to start creating PDF Invoices again. I attached a few images of the process here for reference.
We appreciate the details of the troubleshooting steps you took to resolve the PDF issue with invoices., @Jamie KR. I'm here to help you isolate this.
There are a few reasons why you get this problem in QuickBooks Desktop. Make sure to first install the most recent version of QuickBooks Desktop. By doing this, you can keep QuickBooks current with the newest features and improvements.
After that, try to re-run the Print and PDF Repair tool to resolve common errors in QuickBooks. If the issue persists, I recommend using the Verify and Rebuild Utility tool. This will resolve the most commonly known data integrity issues within your company file. Here's how:
To verify data:
To rebuild data:
For further steps in rebuilding data, see this guide: Verify and Rebuild Data in QuickBooks Desktop.
You can also see this module about restoring your company file so you can your backup file easily.
Please leave a message if you have other concerns regarding invoices or QuickBooks as a whole. We're here to back you and your business. Stay safe!
I'm running Desktop Pro Plus 23 and ran the update, which is now current. I also updated my Windows 11 just for good measure. I reran the Print & PDF Repair Tool and my problem persists. I still cannot create PDF invoices.
When I run the PDF Repair Tool, I see the following errors:
Unable to add printer Microsoft XPS Document Writer Error 0x80041001 Generic failure
Win32 error code 17978
I appreciate you for coming back to the thread and for conducting some steps to resolve the issue of creating PDF invoices, Jamie KR. I'll be sharing other troubleshooting steps to ensure you can create PDF invoices smoothly.
Since the issue persists, I suggest resetting your temp folder permissions if you haven't yet performed this. You have to check the folder permissions to the TEMP folder.
Here's how:
Then, you'll have to confirm that you can print to your XPS Document Writer. QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF. Please follow the steps below.
If the problem continues after completing the solutions above, kindly check out this article for the additional steps you need to take: Troubleshoot PDF and Print problems with QuickBooks Desktop. You can start performing from Solution 2: Reset your temp folder permissions' Step 2: Confirm you can print to your XPS section. It contains detailed instructions on how to execute the process correctly.
However, if the issue continues to occur, I recommend contacting our QuickBooks Support Team. They have the tools to pull your account to deep investigate the cause of the problem.
On the other hand, please know that Intuit doesn't support Microsoft apps and isn't responsible for these tools. That said, you'll have to contact an IT professional. They have the tools to pull up your account in a secure environment and deeply investigate the cause of the last error you've received.
Lastly, you may refer to this article to view steps on how you can personalize your emails to customers and vendors: Create custom email templates in QuickBooks Desktop. It also contains information on how you can use it for emails sent alongside single transactions, batch emails, and even when you send pay stubs.
You're always welcome to comment below if you have other questions about creating PDF invoices in QuickBooks. I'll be here to help, Jamie KR. Have a great day!
After hours of searching, I finally figured out that my problem was due to the "Microsoft XPS Document Writer" being turned off in my installation of Windows 11.
To resolve the issue, I searched at the bottom of my Windows 11 screen for "run." I then opened the "Run App" that came up under my search and typed "optionalfeatures" into the Run App. A "Windows Features" window then opened and I scrolled down to "Microsoft XPS Document Writer" and checked the box next to it. I then pressed "OK" and voila I was able to start creating PDF Invoices again. I attached a few images of the process here for reference.
Thanks so much for taking the time to share that, @Jamie KR.
Intuit's own instructions:
Troubleshoot PDF and Print problems with QuickBooks Desktop
are antiquated and only reference Windows Vista, 7, and 8 in "Solution 4: Test, reinstall, and adjust permissions for XPS Document Writer, Step 3: Reinstall Microsoft XPS Document Writer".
They need to include your solution in that article.
Hello @Jamie KR,
I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.
We love to see members supporting one another! Have a great day.
I am very grateful you took the time to post this solution. Saved us hours of frustration.
THANK YOU, JAMIE! Intuit should send a commission for your technical support. I recently acquired Win11 and was having the same problem. I tried everything I could think of and anything reasonable that I could find online to no avail. There is nothing worse than upgrading systems and hardware and having functionality diminished! But your fix worked. Many, many thanks to you!
Sue
You're the best. Works like a charm.
Mich S.
I have same issue as Jamie. We have windows 11 and not working correctly on QB Desktop 2023. Need accrurate instructions on how to fix this as I have real issues in preparing payroll reports in PDF - not allowing me to do so.
Please advise.
Wendy J
I can help you fix the issue you're having when preparing payroll reports, Wendy J.
You can run the QuickBooks PDF & Print Repair Tool from the QuickBooks Tool Hub to resolve the issue you're having when trying to prepare your payroll reports in PDF.
Here's how to run the tool:
If you get the same error, reboot your computer. Then, try to reset your temp folder permissions. For detailed guidance, check out the following article and proceed to Solution 2: Reset your temp folder permissions: Troubleshoot PDF and Print problems with QuickBooks Desktop.
Here's also more information about payroll and employee reports that you can customize to get the information that you need: Customize payroll and employee reports.
Let me know if you need more help running your payroll reports in PDF. I'm always here to assist. Have a great rest of the day!
Thank you for the info I spent approximately 2 hrs. on phone with Quickbooks to try to solve this same issue and took me all of 3 minutes to solve with your info. Thank you Thank you
Windows 11 users with pdf issues: problem solved.
Scroll up to the
December 14, 2022 post from Jamie KR
for solution.
I SHOULD SEND YOU $1,000. i SPENT AT LEAST 6 HOURS ONLINE WITH TECH SUPPORT FOR QUICKBOOKS AND THEY COULD NOT RESOLVE THIS ISSUE. YOUR POST WORKED IN 60 SECONDS. THANK YOU THANK YOU THANK YOU
Jamie KR
Thanks you so much for your input. I had no idea why I could not email payslips to employees and could not figure out the QB advice that is given in this discussion. I had no problem sending payslips when on windows 10, but as soon as I got a new laptop with windows 11 installed, I could not print pdf's or email invoices...........
You have saved everyone who reads this a ton of time and frustration. I vote that you should have your next version of QB desktop for free. You earned it! Thank you.
Lynne
Amazing, you saved my day, it works
Thank you
Thank you Jamie KR, this information was very helpful.
Thank you. Thank you. Thank you! It worked! After hours of trying various things to get our Quickbooks Desktop to convert to PDF, we couldn't figure it out. We appreciate you posting the solution here.
Worked like a charm!! Thanks @Jamie KR
THANK YOU!!!!
That was the problem I have been struggling with for weeks!!!
I only see XPS Viewer, not XPS Document Writer.
I don't see XPS Document writer, or only see XPS Viewer
Never mind - looked at the screen shot and got it!! Thank you!!
Thank you, your solution worked for me too!
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