cancel
Showing results for 
Search instead for 
Did you mean: 
Chandlertsmith
Level 1

Quickbooks Enterprise 2015 Installation in 2020

Hello,

 

I've searched high and far to a solution, but it doesn't seem to be on my end? Please confirm for me.

 

I have a new local workstation that will be used for RDP as they need an additional computer with quickbooks on it. The client currently has QB Enterprise 2015 hosted from their server. This shouldn't be anything hard, I just want to install 2015 enterprise quickbooks on a new workstation.

 

However, I got the file from the site, after I put in activation I get the error: Sorry, we need to verify your subscription before installing Quickbooks, but we can't connect to our servers. Please try installing again later.

 

Now obviously, the workstation is connected to the internet, as I remoted into it. Additionally I searched up solutions and tried all the suggested "disable firewall," "reset internet explorer settings," "Run the quickbooks tool hub installation helper." All which have resulted in zero results.

 

Of course then I thought perhaps it was the machine, so I downloaded the file again from your site and tried on my work laptop just to see if I could get it to work, but of course I get the same result. Even tried compatibility changes.

 

Can someone please direct me to an actual solution, or perhaps confirmation that their verification/validation server is down for qb enterprise 2015? I don't want to hear an upgrade, we just need to get it working on another local workstation so that the client can continue to work from home.

 

I appreciate any information you might be able to provide. 

21 Comments 21
AileneA
Moderator

Quickbooks Enterprise 2015 Installation in 2020

I appreciate the troubleshooting steps you've to perform, Chandlertsmith. Since you've tried the primary troubleshooting steps to fix the error and you've mentioned it also occurs on other computers, I recommend calling our Technical Support. This way, the phone agents can check your account and verify if the product information matches what you have. They can also help you get to a resolution quickly in QuickBooks. 

 

Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.   

 

 Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks company. Then click Help (?).
  2. Select Contact Us.
  3. Enter your concern, then select Search.
  4. Choose a way to connect with us. Call Us or Message Us.     

 

Due to the outbreak, we have limited staffing and we have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.         

 

I'm also adding these articles to further guide you on how to fix QuickBooks desktop errors. It contains topics about fixing errors and it steps:

  

 

That should do it. Drop a comment below if you have any other questions about activating QuickBooks. I'd be happy to help you out. Have a great day, and Take care!

 

Fiat Lux - ASIA
Level 15

Quickbooks Enterprise 2015 Installation in 2020

@Chandlertsmith 

We are not allowed to install or reinstall any outdated QB Desktop Enterprise any longer. System will decline any activation request by default. Consider upgrading to QBD Enterprise 2020 or downgrading to Premier with a one time license instead.

Ryan G
Level 1

Quickbooks Enterprise 2015 Installation in 2020

Running into this issue. The only thing I can think of is it's an issue with the certificate as it doesn't exist anymore. Digicert bought Symantec. I need this to work. Setting up a new server for a CPA who will need access to the last 10 years of QB versions...

Fiat Lux - ASIA
Level 15

Quickbooks Enterprise 2015 Installation in 2020

@Ryan G 

You may try to contact Support and ask for the activation code. Otherwise, consider to upgrade or downgrade your version.

Ryan G
Level 1

Quickbooks Enterprise 2015 Installation in 2020

So after digging around some this is the error that we're getting.

 
"The remote name could not be resolved: 'ratable.qbdt.intuit.com'
 
The instructions for the certificate instruct us to go to that website, but it does not resolve. Which is why we can't install. We need a work around or a fix.
CharleneMaeF
QuickBooks Team

Quickbooks Enterprise 2015 Installation in 2020

I'm here to ensure you'll get the fix you need, Ryan G.

 

I recommend contacting our QuickBooks Support Team. This way, they'll be able to further investigate the main cause of the error that you've encountered.

 

Here's how to contact our support:

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.

 

For more information about installing QuickBooks, I encourage checking this article: Install QuickBooks Desktop.

 

Additionally, I've included an article that'll help you learn more about the new and improved features the latest version offers. This helps you manage the features that can benefit your business: What’s New in QuickBooks Desktop 2021.

 

Please know that I always got your back. I also suggest sharing your concerns with us, so we'll be able to help you out.

kitkankainen
Level 1

Quickbooks Enterprise 2015 Installation in 2020

I am having the same issue & your chat support was of ZERO help.

This is incredibly frustrating - please provide a fix or work around ASAP! 

kitkankainen
Level 1

Quickbooks Enterprise 2015 Installation in 2020

Having the same issue & this is incredibly frustrating - your chat support offered ZERO assistance or advice other than to buy new software. That is unacceptable & we need a work around or fix for this. 2015 Enterprise needs to be able to be installed in our environment. 

kitkankainen
Level 1

Quickbooks Enterprise 2015 Installation in 2020

Still need a work around for this & chat says they cannot assist 

Ryan G
Level 1

Quickbooks Enterprise 2015 Installation in 2020

I spent an hour on the phone with support and it was "escalated to backend technicians". I however doubt that they will actually call me back with a fix. 

Ryan G
Level 1

Quickbooks Enterprise 2015 Installation in 2020

Also having the same issue with 2016 and 2017.

Fiat Lux - ASIA
Level 15

Quickbooks Enterprise 2015 Installation in 2020

@Ryan G @kitkankainen 

I am not surprised Intuit won't help for any request to activate QBD Enterprise 2017 or older. You may keep using it for good but you are not allowed to reinstall it.

mmunroe
Level 1

Quickbooks Enterprise 2015 Installation in 2020

Came across this thread today while I was trying to install QBE 2015 on my laptop.  I'm tired of remoting into my office to do my billing while working at home during Covid.  Business is way down during the pandemic and the only upgrade options are the monthly subscriptions.  Retirement is getting closer and having to pay monthly to maintain access is not an option.  This issue is a giant black-eye on a company that I used to trust.

 

Today for the first time I was unable to recover my password due to a persistent software crash.  It would appear that Intuit is sticking a wrench is my software from multiple angles to get me to upgrade.  That will not happen under any circumstances.

1. Break payroll

2. Break downloads from your bank

3. Break re-installation

4. Break password recovery

 

 

 

Fiat Lux - ASIA
Level 15

Quickbooks Enterprise 2015 Installation in 2020

@mmunroe 

You may purchase a 3rd party password removal service as the workaround.

Chris28713
Level 1

Quickbooks Enterprise 2015 Installation in 2020

After Reading Through ALL These Threads The ONLY Thing That Is Being Said Is " CONTACT QB SUPPORT" Which Is Of NO HELP. Not Everyone Wants To Keep Upgrading And Paying Ongoing Subscription FEES When They Are TOTALLY Satisfied With The Desktop Version Of The Application. Can Someone From Support Please Provide AN ACTUAL SOLUTION!! This Issue Is Very Straight Forward Issue!! Thanks Chris!3
Fiat Lux - ASIA
Level 15

Quickbooks Enterprise 2015 Installation in 2020

@Chris28713 

Any specific concern?

ehsitt
Level 2

Quickbooks Enterprise 2015 Installation in 2020

Ryan, can you determine what site the newer versions try to send you to.

ehsitt
Level 2

Quickbooks Enterprise 2015 Installation in 2020

So, here goes. According to Ryan here, the actual 2015 installation verification error that occurs is:

"The remote name could not be resolved: 'ratable.qbdt.intuit.com'

If anyone can determine what "remote name" the newer versions like 2020 and up connect to, I think I may be able to provide an actual workaround.

SocratesDemise
Level 1

Quickbooks Enterprise 2015 Installation in 2020

This might be a little late to help you, but hopefully, it will help someone else.

I finally found a way to get Enterprise 2015 installed.

Step 1: Install with the database-only option, this will specifically not that it does not require a license.

Step 2: Download and install the QuickBooks Tool Hub.
Step 3: In the Tool Hub; find Installation Issues and run the 3371 Error Fix

Step 4: Re-run the installation with the option that was not working for you before.

in2itsucks
Level 1

Quickbooks Enterprise 2015 Installation in 2020

Install Quickbooks 15.0 Enterprise ( YOU NEED A COPY WORKING ALREADY ON ANOTHER COMPUTER)

 

1. Install QuickBooksEnterprise15.exe

2. Install as server version (No license required)
3. Navigate to C:\ProgramFiles(x86)\intuit\QuickBooksEnterprise…\Components\PCConfig
4. Run QuickBooks.msi
5. Locate entitlement client license folder on old computer
5a. Copy this from a working computer that has QuickBooks 15 running on it.
5b. The file path is C:\ProgramData\Intuit\Entitlement Client\v8 or v6
6. Drag this from the working computer into the computer you want to install QuickBooks on. Make sure the paths are correct!
7. After you have copied the Entitlement folder over from the old computer open Control Panel > Uninstall a Program > QuickBook Enterprise Solution 15.0
7a. Right click on QuickBooks Enterprise and click on *Uninstall/Repair
8. Run the Repair tool and complete repair with your License and Product #.
9. After repair is complete download and install QuickBooks Tool Hub.
10. Run QuickBooks Tool Hub
10a. Installation > 3371 Error Fix
11. Close QuickBooks Tool Hub
12. Open QuickBooks Enterprise 15.0
12a. You will see a bunch of installers pop-up, just click yes and you should be able to run QB15

 

GOod luck everyone. Hopefully they don't patch this

in2itsucks
Level 1

Quickbooks Enterprise 2015 Installation in 2020

Install Quickbooks 15.0 Enterprise

  1. Install QuickBooksEnterprise15.exe
  2. Install as server version (No license required)
  3. Navigate to C:\ProgramFiles(x86)\intuit\QuickBooksEnterprise…\Components\PCConfig
  4. Run QuickBooks.msi
  5. Locate entitlement client license folder on old computer
    1. Copy this from a working computer that has QuickBooks 15 running on it.
    2. The file path is C:\ProgramData\Intuit\Entitlement Client\v8 or v6
  6. Drag this from the working computer into the computer you want to install QuickBooks on. Make sure the paths are correct!
  7. After you have copied the Entitlement folder over from the old computer open Control Panel > Uninstall a Program > QuickBook Enterprise Solution 15.0 
    1. Right click on QuickBooks Enterprise and click on *Uninstall/Repair
  8. Run the Repair tool and complete repair with your License and Product #.
  9. After repair is complete download and install QuickBooks Tool Hub.
  10. Run QuickBooks Tool Hub
    1. Installation > 3371 Error Fix
  11. Close QuickBooks Tool Hub
  12. Open QuickBooks Enterprise 15.0
    1. You will see a bunch of installers pop-up, just click yes and you should be able to run QB15
Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us