Quickbooks Enterprise 2015 Installation in 2020

I appreciate the troubleshooting steps you've to perform, Chandlertsmith. Since you've tried the primary troubleshooting steps to fix the error and you've mentioned it also occurs on other computers, I recommend calling our Technical Support. This way, the phone agents can check your account and verify if the product information matches what you have. They can also help you get to a resolution quickly in QuickBooks. 

Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.   

 Here's how to contact our support team: 

1. Sign in to your QuickBooks company. Then click Help (?).
2. Select Contact Us.
3. Enter your concern, then select Search.
4. Choose a way to connect with us. Call Us or Message Us.     

Due to the outbreak, we have limited staffing and we have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.         

I'm also adding these articles to further guide you on how to fix QuickBooks desktop errors. It contains topics about fixing errors and it steps:

• Error: Sorry we need to verify your subscription before installing QuickBooks Desktop 

• Fix QuickBooks Desktop install errors 

That should do it. Drop a comment below if you have any other questions about activating QuickBooks. I'd be happy to help you out. Have a great day, and Take care!

@Chandlertsmith 

We are not allowed to install or reinstall any outdated QB Desktop Enterprise any longer. System will decline any activation request by default. Consider upgrading to QBD Enterprise 2020 or downgrading to Premier with a one time license instead.

Running into this issue. The only thing I can think of is it's an issue with the certificate as it doesn't exist anymore. Digicert bought Symantec. I need this to work. Setting up a new server for a CPA who will need access to the last 10 years of QB versions...

@Ryan G 

You may try to contact Support and ask for the activation code. Otherwise, consider to upgrade or downgrade your version.

So after digging around some this is the error that we're getting.

I'm here to ensure you'll get the fix you need, Ryan G.

I recommend contacting our QuickBooks Support Team. This way, they'll be able to further investigate the main cause of the error that you've encountered.

Here's how to contact our support:

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Message button.

For more information about installing QuickBooks, I encourage checking this article: Install QuickBooks Desktop.

Additionally, I've included an article that'll help you learn more about the new and improved features the latest version offers. This helps you manage the features that can benefit your business: What’s New in QuickBooks Desktop 2021.

Please know that I always got your back. I also suggest sharing your concerns with us, so we'll be able to help you out.

I am having the same issue & your chat support was of ZERO help.

This is incredibly frustrating - please provide a fix or work around ASAP! 

Having the same issue & this is incredibly frustrating - your chat support offered ZERO assistance or advice other than to buy new software. That is unacceptable & we need a work around or fix for this. 2015 Enterprise needs to be able to be installed in our environment. 

Still need a work around for this & chat says they cannot assist 

I spent an hour on the phone with support and it was "escalated to backend technicians". I however doubt that they will actually call me back with a fix. 

Also having the same issue with 2016 and 2017.

@Ryan G @kitkankainen 

I am not surprised Intuit won't help for any request to activate QBD Enterprise 2017 or older. You may keep using it for good but you are not allowed to reinstall it.

Came across this thread today while I was trying to install QBE 2015 on my laptop.  I'm tired of remoting into my office to do my billing while working at home during Covid.  Business is way down during the pandemic and the only upgrade options are the monthly subscriptions.  Retirement is getting closer and having to pay monthly to maintain access is not an option.  This issue is a giant black-eye on a company that I used to trust.

Today for the first time I was unable to recover my password due to a persistent software crash.  It would appear that Intuit is sticking a wrench is my software from multiple angles to get me to upgrade.  That will not happen under any circumstances.

1. Break payroll

2. Break downloads from your bank

3. Break re-installation

4. Break password recovery

@mmunroe 

You may purchase a 3rd party password removal service as the workaround.

@Chris28713 

Any specific concern?

Ryan, can you determine what site the newer versions try to send you to.

So, here goes. According to Ryan here, the actual 2015 installation verification error that occurs is:

"The remote name could not be resolved: 'ratable.qbdt.intuit.com'

If anyone can determine what "remote name" the newer versions like 2020 and up connect to, I think I may be able to provide an actual workaround.

This might be a little late to help you, but hopefully, it will help someone else.

I finally found a way to get Enterprise 2015 installed.

Step 1: Install with the database-only option, this will specifically not that it does not require a license.

Step 2: Download and install the QuickBooks Tool Hub.
Step 3: In the Tool Hub; find Installation Issues and run the 3371 Error Fix

Step 4: Re-run the installation with the option that was not working for you before.

Install Quickbooks 15.0 Enterprise ( YOU NEED A COPY WORKING ALREADY ON ANOTHER COMPUTER)

1. Install QuickBooksEnterprise15.exe

2. Install as server version (No license required)
3. Navigate to C:\ProgramFiles(x86)\intuit\QuickBooksEnterprise…\Components\PCConfig
4. Run QuickBooks.msi
5. Locate entitlement client license folder on old computer
5a. Copy this from a working computer that has QuickBooks 15 running on it.
5b. The file path is C:\ProgramData\Intuit\Entitlement Client\v8 or v6
6. Drag this from the working computer into the computer you want to install QuickBooks on. Make sure the paths are correct!
7. After you have copied the Entitlement folder over from the old computer open Control Panel > Uninstall a Program > QuickBook Enterprise Solution 15.0
7a. Right click on QuickBooks Enterprise and click on *Uninstall/Repair
8. Run the Repair tool and complete repair with your License and Product #.
9. After repair is complete download and install QuickBooks Tool Hub.
10. Run QuickBooks Tool Hub
10a. Installation > 3371 Error Fix
11. Close QuickBooks Tool Hub
12. Open QuickBooks Enterprise 15.0
12a. You will see a bunch of installers pop-up, just click yes and you should be able to run QB15

GOod luck everyone. Hopefully they don't patch this

Install Quickbooks 15.0 Enterprise

1. Install QuickBooksEnterprise15.exe
2. Install as server version (No license required)
3. Navigate to C:\ProgramFiles(x86)\intuit\QuickBooksEnterprise…\Components\PCConfig
4. Run QuickBooks.msi
5. Locate entitlement client license folder on old computer
1. Copy this from a working computer that has QuickBooks 15 running on it.
2. The file path is C:\ProgramData\Intuit\Entitlement Client\v8 or v6
6. Drag this from the working computer into the computer you want to install QuickBooks on. Make sure the paths are correct!
7. After you have copied the Entitlement folder over from the old computer open Control Panel > Uninstall a Program > QuickBook Enterprise Solution 15.0 
1. Right click on QuickBooks Enterprise and click on *Uninstall/Repair
8. Run the Repair tool and complete repair with your License and Product #.
9. After repair is complete download and install QuickBooks Tool Hub.
10. Run QuickBooks Tool Hub
1. Installation > 3371 Error Fix
11. Close QuickBooks Tool Hub
12. Open QuickBooks Enterprise 15.0
1. You will see a bunch of installers pop-up, just click yes and you should be able to run QB15