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Level 1

Quickbooks Install: Error: Sorry looks like you need a subscription, call this number

Hello,

 

I am currently getting this message when attempting to install quickbooks enterprise accountant 17.0.

"Sorry, it looks like you need a subscription to start using QuickBooks" and to call Quickbooks to set it up. I'm not sure why we are getting this now

 

I am getting the licensing information by having the Accountant log into the license portal to view licenses and products. We are downloading the installer directly from the product license info window and have tried multiple different licences (We have 7-10 licenses total for this version) and all have this error. I have also tried installing on another laptop as well with the same result.

 

Also tried the, Quickbooks Tool Box diagnostics but didn't find anything. I have found support questions on this in the past but the resolution is not posted, it looks like it involved sending the license info.

 

I found another post on this but there was no actual resolution to the issue:

https://quickbooks.intuit.com/learn-support/en-us/install/quickbooks-installation-fails-with-subscri...

 

We are using Windows 10 Pro 1909 64-bit systems.

Solved
Best answer August 12, 2020

Best Answers
Level 15

Quickbooks Install: Error: Sorry looks like you need a subscription, call this number

We are not allowed to reinstall QuickBooks Enterprise 2017 or older any longer. It seems they forced the same policy to Enterprise Accountant as well. Consider downgrading your version to QBD Premier Accountant. Otherwise, you have to upgrade to QBES Accountant 2020. 

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3 Comments
Level 15

Quickbooks Install: Error: Sorry looks like you need a subscription, call this number

We are not allowed to reinstall QuickBooks Enterprise 2017 or older any longer. It seems they forced the same policy to Enterprise Accountant as well. Consider downgrading your version to QBD Premier Accountant. Otherwise, you have to upgrade to QBES Accountant 2020. 

View solution in original post

Moderator

Quickbooks Install: Error: Sorry looks like you need a subscription, call this number

Thanks for sharing in-depth information about the problem with your recent installation, @YeoandYeo,

 

It looks like you've already tried all possible solutions to install the 2017 software. In this case, I would recommend contacting our Support Team for further troubleshooting.

 

Our representatives can provide the steps to successfully install a discontinued software. Follow the steps below to connect with a live representative:

 

  1. You must be in the Home screen to get the contact option. Once the Home page is up, go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Another option to contact us is through the web. Here's how:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop then Continue as guest.
  3. Pick your QuickBooks version.
  4. The self-help topics are listed in the What can we help you with section.
  5. For live help use the Search for something else button.

Let me know how the call goes, as I want to ensure you're being attended by our Support. I'll be right here if you need anything.

Level 1

Quickbooks Install: Error: Sorry looks like you need a subscription, call this number

Thanks for the replies. I ended up contacting support and they informed me of the same info as Fiat Lux - ASIA

 

Thank You!

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