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I am currently getting this message when attempting to install quickbooks enterprise accountant 17.0.
"Sorry, it looks like you need a subscription to start using QuickBooks" and to call Quickbooks to set it up. I'm not sure why we are getting this now
I am getting the licensing information by having the Accountant log into the license portal to view licenses and products. We are downloading the installer directly from the product license info window and have tried multiple different licences (We have 7-10 licenses total for this version) and all have this error. I have also tried installing on another laptop as well with the same result.
Also tried the, Quickbooks Tool Box diagnostics but didn't find anything. I have found support questions on this in the past but the resolution is not posted, it looks like it involved sending the license info.
I found another post on this but there was no actual resolution to the issue:
We are using Windows 10 Pro 1909 64-bit systems.
Solved! Go to Solution.
We are not allowed to reinstall QuickBooks Enterprise 2017 or older any longer. It seems they forced the same policy to Enterprise Accountant as well. Consider downgrading your version to QBD Premier Accountant. Otherwise, you have to upgrade to QBES Accountant 2020.
We are not allowed to reinstall QuickBooks Enterprise 2017 or older any longer. It seems they forced the same policy to Enterprise Accountant as well. Consider downgrading your version to QBD Premier Accountant. Otherwise, you have to upgrade to QBES Accountant 2020.
Thanks for sharing in-depth information about the problem with your recent installation, @YeoandYeo,
It looks like you've already tried all possible solutions to install the 2017 software. In this case, I would recommend contacting our Support Team for further troubleshooting.
Our representatives can provide the steps to successfully install a discontinued software. Follow the steps below to connect with a live representative:
Another option to contact us is through the web. Here's how:
Let me know how the call goes, as I want to ensure you're being attended by our Support. I'll be right here if you need anything.
Thanks for the replies. I ended up contacting support and they informed me of the same info as Fiat Lux - ASIA
Thank You!