I’m not even your customer. Entered a contract to have services provided by the vendor and arranged To pay by credit card as it was a large job. 
Only to find out that your appalling company has a fault on your system which throws an error message every time I attempt to pay by credit or debit card. 
Cleared caches, every browser and every option including incognito and VPNs. The same problem persists. 
When your client contacted you again about the issue you told him to ask me to provide evidence to you that  I had sufficient funds in my credit card. ARE YOU FREAKING SERIOUS. I mean how dare you attempt to try this. I’ve even contacted my bank thinking there was an issue. I’ve now used three different credit and debit cards from three different banks, and an AMEX and none work. 
You have made it impossible for

my contractor to do the work for me and for me to employ him within my budget. At a time when things are so difficult your stupid failure to address what is an ongoing issue over a number of years is simply unacceptable on every level.  I’ve looked on line you’ve been offering the same stupid ineffectual solutions for 3 years at least. 

I mean this is your business - accounts is your business and it’s a basic thing you can’t get right. Not only that, you palm people off to uneducated idiots who simply offer the same rubbish scenarios that have been proven not to work.

As a business owner I have told everyone I know not to use you,  because you are so bad at what you do. Even MYOB does a better job than your company does.
Oh and this isn’t an American issue, it’s an international issue.
Finally why the freaking heck should I as a customer of your customer have to jump through hoops, sign up to your terrible company and trouble shoot for hours because you can’t be bothered doing your job for your customer. I’ve had enough and suggested he start using Zero.  

When will this issue be resolved. I am having the same issue and the fix you provided does not work. I have been trying to pay an invoice for weeks now. Are the developers working on getting this resolved, as it has been on going about a year now.

I've got some info about the error message you're getting and the fixes to resolve them, @Milaika2020.

The error "You can try again, or come back later and try connecting then" happens when your bank declines the payment. Thus, I recommend contacting your bank to verify its root cause.

Meanwhile, I've got a few workarounds you can consider performing. First, you can do a fund transfer to your vendor and ask him/her to send a Receive Payment slip (where invoices are marked as paid) to confirm that he/she has received the payments already.

The second option is you can use a different credit card when processing your payments.

If there's no problem on your bank's end, I recommend contacting our Payments support team. This way, they can check your account in a secure space and investigate it further. To do this, please refer to this article: Contact Payments Support. It also contains the support hours on when they're available to assist you.

To answer your question, we're unable to provide the exact timeframe on when the fix becomes available once they've opened an investigation for this one. Rest assured, our product engineers will take a look at this for a quick fix.

If you have other QuickBooks Payments queries in the future, you can refer to this handy article for more insights: QuickBooks Payments FAQ.

You're always welcome to comment back if you have additional questions about managing your QuickBooks Payments. I'll be here to help. Take care.

@Milaika2020 

As a backup option, utilize MP to accept payment or pay your bills.

https://melio.grsm.io/quickbooks

I complained about an issue with my clients unable to open invoices months a go. Still get the same complaints, it’s absolutely embarrassing when you have new  clients accounts teams ringing saying they can’t view the invoices. It never gets fixed properly and never has worked properly.  The threads go right back to the start. I can not stress enough how infuriating using the software has been for a new business. 

I'm having the same error trying to pay others' invoices from ANY device with multiple browsers.  WTF, Intuit.

Hello there, @AARDWOLF1.

Thanks for sharing your sentiments on this thread. I understand that paying invoices online is very important for you and your customers. 

Since you've already tried all the browsers and the issue persists, I recommend resubmitting the invoice again and let them pay using the new ones. 

If the issue persists, I'd suggest contacting our Customer Care team now. They can perform a screen sharing session to determine the cause and help you resolve the issue. 

They can also submit a request to investigate this further whenever necessary. 

Here's how to contact us: 

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact. 
2. Choose QuickBooks Online, then click Search for something else.
3. Enter "Unable to pay online invoices" in the Ask us anything field, then click Search.  
4. Click the Start a Message button and complete all necessary details in the pop-up box.
5. Click I'm not a robot and click Submit. 

For future reference, read through this article: How to let my customer pay their invoice online. It helps you learn about different ways to process invoice payments. 

Feel free to message again if you have other concerns. We're always here to help in any way we can. 

Just here to add to the thread about how infuriating this is - if one more person tells me to have my client clear their cache or try a different browser.. I have clients that are smart enough to try different devices, turn off WiFi and use cellular, try a different card etc. You are DECIMATING our businesses. 

** SOLUTION **

I'm hoping that others stumbling across this post find this, and hopefully this solution works for others!

For me it turned out to be the industry classification under 'Industry Type' in the merchant center. No answer why, but perhaps the code list was updated. When I navigated to my settings, it was set to an item I don't think I ever chose or even would mistakingly choose. I found the best option in the drop down, saved, and an invoice went through immediately without this error.

Settings 'gear' -> Account & Settings -> Payments -> Merchant details 'Manage Account' ->

(new window, blue menu bar)

-> Account -> Account Profile -> click 'edit' on the box 'Account Holder/Business Information' and change your industry type!

Cheers,

Mark

(If this worked for you, venmo me a beer! eightate8at8 )

I'm trying to pay direct from a checking account that has worked for the same vendor for years, my bank is not receiving any requests from you to decline, this is 100% somewhere in the quickbooks stack.

Weak sauce intuit.

This isn't the kind of experience that we want you to have, gh_. 
 

There are some things your vendor can check to prevent declines from occurring. Among these are: 

• Confirm the card number and verification code are accurate.
• Use the correct billing address on file with their financial institution.
• Make sure there are no special characters or spaces in any data fields.

In most cases, these problems can be fixed by having your cardholder contact their card issuer. If you feel you're experiencing something different, I'd recommend contacting our Customer Care Team. They'll be able to pull up your account in a secure environment and help figure out what's going on. They also have the ability to create a new investigation ticket if necessary.
 

You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Feel free to visit our Expenses and vendors page for more insights about managing your vendor transaction. 

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take care always. 

I am a customer of QBs and I am appalled that this issue has not been fixed. I am glad I do not accept credit card payments with my business.

I have also attempted to pay an invoice for one of my clients through the QBs link to no avail. I have attempted all the "FIXES" your company has suggested. I also have all the correct information to make the payment.

Your company needs to just admit that this will never be fixed...

First time using this feature and not surprised based on the posts IT DID NOT WORK.  Very embarrassing.  You would think that a company of your size and resources would resolve this issue promptly.  It seems to have been going on for months now.  Horrible client experience.  

The replies on here from Quickbooks reps are ridiculous. You're telling folks to click on the help icon that has you speaking with a bot?! Fix this shht! It's making your clients look like clowns to their customers. Put a customer service number on your site too, it's very difficult to receive any help. 

I am also having this issue paying my vendor. I have tried all the trouble shooting and the vendor even tried on their end and they got the same error. The vendor told me the error was my bank declined the transaction, but that is not even possible since I am putting in my routing number and account number for my bank. The bank told me they have no holds our our company checking account and that there is no way that a declined notice would be sent that fast due to the fact that we are not using a debit or credit card. I no have another vendor that is having problems receiving my payment through QuickBooks as well. This just started happening about 3 weeks ago. I have been paying both vendors by this method for over a year. A solution other that it is the bank needs to be found. 

Not worry, angela914. I'm here to ensure you're able to pay your vendor successfully.

To start, let's access your account via a private browser. This helps us determine if there's an issue with the browser. 

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed in, pay your vendor. If you're able to do so, let's clear your browser's cache. This improves the performance of the program. 

If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks. For more details, see this article: System Requirements For QuickBooks.

If the issue continues, I'd suggest reaching out to our QuickBooks Support Team. They can take a closer look at the error and investigate this further. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary. 

Here's how:

1. Click the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your issue or question on the Type something field, then click the send icon.
4. Choose I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

Also, I encourage checking our Expenses and vendors articles page to learn some tips and tricks in managing your QuickBooks transactions. From there, you can read great articles that can guide you in completing your future tasks.

Please come back and post if you need assistance in managing your vendor transactions. I'll be happy to help you out. Have a good one.

The responses in this thread are sad... I am having this issue right now and tried all the steps to no avail. I am paying via a paper check later today.

As for the replies here, it seems odd to me that the admin or whoever just keeps saying the same robotic answer over and over (Bot!) when it obviously is not working lol.

To add to the mix of issues... I had another contractor I paid this way a few weeks ago and it worked. This one does not.... so it COULD be a vendor account setting issue maybe?

We don't want you to feel that way, Stuggernaut.

I'm joining this thread so I can help you but I need some details about your concern. 

I'd like to know what method you used when paying the contractor. Is it direct deposit or Online Bill Pay? Also, may I know the exact error you experienced? A screenshot will be a great help.

QuickBooks Community is available 24/7 to assist you. We'll wait for your response. Thanks!

Currently having this issue as well. Has there been any update on getting this resolved?

How are we supposed to get paid if the only payment method we use isn't working. Yet a 3% transaction fee is still being charged and PAID. 

Thank you for joining the thread, @rdremodels. I'll point you in the right direction for support with your concern about receiving online payments in QuickBooks Online (QBO).

The investigation for this specific issue was closed recently. If you already went through the troubleshooting steps in this thread, I suggest you contact our Technical Support team for further assistance. They can pull up your account within a secure environment, and check on this issue for you. 

See this article for the steps: QuickBooks Online Support. Please take note of their operating hours, so you know when they're available. 

Keep this article for reference as well: Find out when QuickBooks Payments deposits customer payments. It includes the steps on how you can check for the deposit speed of payments within your product. 

Tag me in a comment below if you have other questions about online payments in QBO. I've got your back here in the Community. Have a great day!

@rdremodels 

Consider having another payment processor as backup option for free.

I am receiving this message from multiple computers. It’s obviously a system issue and sad that quickbooks is so slow and nonresponsive other than to suggest clearing your catche. Please see that we have tried multiple computers and have never experienced this issue in the past. How does it get resolved so we can pay a vendor their money?

Hello there, @MapleRidgeInvestments.

I can see the effort and time you've exhaust to get rid of the error and pay them. I'd like to provide a few details on why you encounter that error message.
 

That message displays when a transaction is declined, and there are a few things that you'll need to check to prevent decline transactions. Make sure the card number and verification code are accurate. It's also important to use the correct billing address on file with their financial institution. 
 

In this article, you'll see the detailed information that you need to check and correct if there's a need to take action on the details: Fix customer's declined credit card payments.

If you have other QuickBooks Payments concerns, you may want to refer to this handy article for more insights: QuickBooks Payments FAQ.

Please go back here if you need further assistance. Stay safe and be well!

Hi! We have had this issue on and off for years, only for what seems like random invoices.

It is never an acceptable solution to ask the customer to troubleshoot on their end, especially when it comes to paying an invoice. This is one of the most vulnerable steps in any ordering process, which means it needs to be seamless.

This is an urgent problem that clearly is affecting many people - why is QB not urgently trying to find a solution to this? I do not need any directions to talk to support. I do not want my sales reps having to spend time on this anymore. We take these invoices through the phone via Stripe, which always takes time and creates confusion for our team and our customers and it is very frustrating.

Is there an update to the ongoing investigation that seems to be YEARS long?