Everything is small...icons, words, boxes

Thank you for the help!

In my case when I entered the Application Properties Menu.... Inside the Compatibility tab... Change high DPI settings and then "Override high DPI sacaling behavior. Scaling performed by:" (Select System (Enhanced) ) 

And it worked!

I am using Premier Plus Contractor edition 2022 and tried all steps mentioned with no luck.  Any other suggestions?  Thank You!

Hello- I have the same issue, on a new Windows 11 with Desktop Pro Plus 2022. All text on every screen extremely small, difficult to read (it was fine on my old Windows 10 computer).  I tried all the instructions with no improvement (although I can make the text on all other Windows programs larger if needed). I tried QB "Help" for support 3 times with no success for a solution at Level 1. I really would like to contact your Level 2 support but cannot seem to get through to them. How do I escalate the support to fix this issue?

Thanks!

This isn't the impression we want to leave you with, @pleaseconnectto Level2.

Let me help you help you in fixing the display issue in QuickBooks. To confirm, have you tried running our QuickBooks Tool Hub? If not, please download and run our Advanced Tools. This tools help resolved common Windows-related error within the program. Let me walk you through how to do it.

1. Close QuickBooks and then download QuickBooks Tool Hub.
2. Save the file on your Desktop. Then, open it (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click o your Windows Desktop to open the tool hub.
5. From the launchpad, select Advanced Tools. 

It'll takes 2-3 minutes to complete. After that, restart your computer and QuickBooks. Then, check if everything is still small on your screen.

If you're still experiencing the same result, please reach out our Technical Support so the can check your data file and assist you further. Here's how to reach out: Contact QuickBooks Desktop Support.

With the above recommendation, you should be able to fix the screen display issue.

I'm also adding our help page. It has our general QuickBooks topics with articles to guide you along. 

Please drop a reply anytime below if you have follow-up questions or concerns with QuickBooks display screen. I'll be around for you. Take care and have a great day ahead.

Thanks Shiella for your prompt reply! Yes I do have QB Tool Hub installed, but the Advanced Tools tab seems to be just a shortcut to the Windows Settings--Display Settings for "Scale" and "Display Resolution" (neither of which are a long term solution- larger text, but very blurry and just as hard on the eyesight), which I tried with Level 1 QB Support. The Level 2 Support I requested several times also yesterday has not yet gotten back to me, so I was hoping someone on this blog might have a solution? You mentioned checking the Data File? Is this the File Doctor tab on the Tool Hub?

A long term fix for my new higher resolution monitor (1920 x 1080) on Windows 11 is adjusting the "Text Size" sliding tool (Settings--Accessibility). It increases the text successfully in all of my other programs, files, browsers, etc. except it does not change the text size in QuickBooks!

I will try contacting QB Support again as you advise, but it is frustrating when only Level 1 Support calls me back, instead of Level 2 as requested.

Thanks again for your reply!

I too am having the same issue as @pleaseconnectto Level2  I just got a new PC however my monitor has not changed and everything on my Quickbooks Pro 2023 is tiny. The only solution, which does not work, is to change the windows settings display. This changes the settings in the rest of my PC but not Quickbooks. Please help! as I can barely read my screen.

Hi there, Vicgreen1.

Thank you for visiting the QuickBooks Community. I also appreciate you for performing some steps to fix the issue you've encountered. I'll be sharing troubleshooting steps to ensure that everything in your QuickBooks display as expected.

To start with, I suggest changing your display and view preferences in QuickBooks.

Here's how:

1. Close QuickBooks Desktop. Then, open the Windows Start menu.
2. Type "QuickBooks" into the search and right-click the QuickBooks icon. Then, choose Open file location.
3. In the folder, right-click the QuickBooks.exe file and select Properties.
4. Go to the Compatibility tab.
5. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
6. Click Apply and OK.

 If the issue persists, you can adjust your view preferences within the QuickBooks program. Please follow the steps below.

1. Go to the Edit menu and select Preferences.
2. Choose Desktop View from the list and the My Preferences tab.
3. In the View section, select the One Window option. Then, select OK.

After that, you can now see your QuickBooks Desktop display including icons as desired.

Lastly, you may refer to this article to see what features are included in the QuickBooks Desktop 2023 release and how you can use them to benefit your business: What’s new in QuickBooks Desktop 2023.

Kindly update me on how things go by adding another comment below. I want to make sure you're all set. I'm still here if you need further guidance, Vicgreen1. Have a great day! All the best.

I tried to do this on my own with the comparability settings. I cannot pay my taxes because of the issue because the text is completely unable to use. I also called Quickbooks and they could not resolve. 

This is not solving the problem. Also called QB for another issue, but they were unable to solve this one. I am unable to pay my taxes bc the box and text is small and warped. 
they attempted to change my computer settings, but that changes all of your programs. The comparability through properties, also does not solve the issue. I am running on QB pro 2023. 

Hi there, @Jtsunshine33914.

I'm here to help you provide troubleshooting steps to fix the text so you'll be able to pay your taxes.

The steps shared by my colleagues in the thread will help you fix display issues in QuickBooks Desktop. To isolate this one, did you open a sample file and check if it's the same? Opening a sample file will help you identify if it's with your company file or the QuickBooks application.

To open a sample file, follow the steps below:

1. Open QuickBooks.
2. In the No Company Open window, click the Open a sample file icon and choose a company file.

Then, I'd suggest running the Verify/Rebuild Utility Tools. This process is use to fix common data issues and unexpected behavior within the file.

Before we start, please secure a backup of your company.

To run the verify utility:

1. From the File menu, click on Utilities.
2. Select Verify Data.

To run the rebuild utility:

1. From the File menu, click on Utilities.
2. Select Rebuild Data.

Once done, close and re-open the company file, then log in as the company Admin. Here's an article that'll serve as your step by step guide in resolving common data damage on your company file: Verify and Rebuild Data in QuickBooks Desktop.

Also, make sure your QBDT is updated to the latest release as well as your payroll tax table version. You can check out these articles for the detailed instructions:

• Update QuickBooks Desktop to the latest release
• Get the latest payroll tax table update

Lastly, you may refer to this article to view various details about e-payments: E-Pay tax liability payments. 

If you have a follow-up query or other QuickBooks-related issues, you are always free to post a reply to this thread. I'm always here to help. Stay safe!

Hi

1. Issue is occurring in sample file.

2. created a b/u of my company file.

3. Utilities > Verify data - no issues.

4. Rebuild data > no issues.

5. QB is updated to the newest release.

The problem occurred once before, i was able to fix it using the first methods mentioned in this article. I went through all of the steps you listed, and the problem is persisting.  It happened this time, after the QB helpdesk downloaded the 2023 version to solve a different issue, i was using the 2022 previously.

Icons are all very small as well. When i open the QB help, the letter are enormous so i can not use QB help through the program.

The issue is not how to pay the taxes, the issue is the text is so tiny and squished, like in the photo. I am aware i can file them online, however, i have taken the time to set up QB as to omit that process. 

What else can i do? Last time i called, i was on the phone for over 2 hours, i do not have that kind of time to dedicate to this issue. 

thank you for your help!

Hello @Jtsunshine33914,

I appreciate you for getting back to us and providing clarification about the issue. Allow me to assist you with fixing the text display in QuickBooks Desktop.

I know how this issue affects your productivity and navigation experience with the program. I would also do the same by figuring out how to resolve the problem and searching for an alternative support option.

I've checked the list you've performed to get back on track with your usual display. It seems you've already taken the necessary troubleshooting steps for the problem.

I recommend getting in touch with our QuickBooks Support Team again. It's the only way to investigate the issue d further with the text display in the program.

Our Customer Support Team for Pro, Plus, Premier is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Also, there are suggested solutions to fix data issues within company file. You can bookmark this article if you suspect data damage within a single file in QuickBooks: Fix data damage on your QuickBooks Desktop company file.

Feel free to hit that Reply button if you need more assistance fixing the display issue. I'm always here to lend a hand. Have a great day.

After CS was unable to figure it out, I continued trying…What finally worked was:

COMPATABILITY —-> Change high DPI settings

Click —>Program DPI (Use this setting to fix scaling issues…)

Click —>High DPI Scaling Override —> Scaling Performed by SYSTEM(Enhanced)

When scaling was set to “By Application” it would not scale the icons properly in QB.  

I also have DPI Set to display when “I logged into Windows” but not sure if that matters…

For a program charging me $1200/year, you would think they would make it work with modern monitor resolutions…

THANK YOU SOOOOOO MUCH! THis worked! I have been trying to resolve this issue for weeks, and this is the correct settings for this issue. Thank you so much for posting! 

THANK YOU AGAIN! This fixed the problem. Not sure if my reply went through last time I tried. 

Your solution worked for me too after all the others failed.  Thank you for sharing this!