How do I resolve error code 20102?

Hi @bookkeeping14,

Welcome to the Community. Error 20102 happens when trying to verify the bank account in QuickBooks Desktop direct deposit (DD) setup, or when reconnecting DD service to the company file.

At this point,  I'd suggest you contact our Customer Care team. They can pull up your information and help review your direct deposit set up to determine the cause of the issue so you can get past with this error. 

I'm also including some of our helpful articles for your future reference. Read through: 

• Check the status of an employee's direct deposit. It helps you learn about the different payroll statuses so you'll know your workers will get paid on time. 
• Change a direct deposit paycheck to a regular paycheck in QuickBooks Desktop Payroll. It helps you learn how to temporarily switch employees' pay method in case you need to create a one-time regular (non-direct deposit) paycheck. 

Feel free to message us again if you need more help with QuickBooks. We're always around here to assist.