Is anyone else not able to preview and print. I click on Preview and Print Checks and nothing happens.

Hello there, patrick13.

Our team received some report in regards of previewing and printing the checks. Our engineering team is working to get this fixed. 

I would suggest to contact our phone support so your company details will be added to the list of those affected account. 

Here's how:

1. Click the ? (Help) icon on the task bar.
2. Hit the Contact us button.
3. On the How can we help field, you might want to enter When clicking the preview and print check button, nothing happen.
4. And then click Continue.
5. Choose a way you'll want to contact us.
6. Continue with the prompt.

Thank you for your patience.

Yes....this started happening to me today also.  My computer was off over the weekend.  Turned everything on today and "preview and print" button does nothing when trying to print checks

Same here, no matter the browser or in the app...

Thanks for joining this thread, @ToothDriller ccarter1969.

Allow me to help provide some additional update about the preview and print button issue in QuickBooks Online (QBO). 

We have ongoing issue where some users preview and print button unresponsive when printing checks from check queue, and our engineers are already investigating the root cause of this unexpected hitch and are working to implement a solution.

While we're continuing to work on resolving this issue, I encourage you to contact our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue. 

Here's how you can contact our customer support:

1. Sign in to your QuickBooks Online company.
2. Select Help (question mark icon) at the top right.
3. Select Contact us to connect with a live support agent.

For additional reference, you can check this article: Print Checks. 

I appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions. I'm always here to help. 

Same here, and what is more frustrating you sit and wait with online support only to be told to look here.

Is there ANY workaround to be able to print a check without using the preview and print?

I am having same difficulty and they claim the engineers are working on it.  Very frustrating.

Same issue here, have not found a work around

I was having this issue, just logged off and logged back in and now it is working. 

So glad to hear you're able to print checks again, kwebb1. The Community always has your back if you ever have any other questions in the future. Take care.

It is working now. I appreciate the quick help!

That's great, patrick13! Getting you back to business is my business. Have a good one.

I still can't print or preview is there any fix for this

Hi there, @Zeugin .

A fix has been implemented by our product engineers for the issue with printing or previewing checks. Since you can't still print or preview checks, let's perform some troubleshooting steps to make the fix flow into your account.

Try logging into your QBO account using a private browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses.

To use a private browser, here's how:    

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once logged in, go back and try to print or preview checks again to double-check. For your reference, you can read this article for further guidance: Print Checks.

If this works, it means that you need to clear your browser's cache so the system can start fresh.  

If you get the same result while using a private browser, I recommend switching to a different browser.

You might also want to check out this article to know the correct alignment when printing checks: Align how your Checks Print.

Feel free to visit us again if you have any other questions with QuickBooks. We're always here to help.

I am using the self employed app on my tablet I cleared the cache as you suggested still not working. Any other suggestions? I am connected wirelessly to a HP printer if that has anything to do with the issue.

Thanks for getting back to us, Zeugin.

Let's try some additional steps by printing a sample document online. This is to isolate the connectivity issue of the wireless printer and QuickBooks Self-Employed (QBSE).

If you're able to print the sample document, it could be that the QBSE website is being blocked. In this case, I suggest turning off the pop-up blocker.

Here's how:

1. On your tablet, open the browser.
2. To the right corner of the address bar, tap More ⋮ and choose Settings.
3. Tap Site Settings and select Pop-ups and redirects.
4. Turn Pop-ups and redirects off.

If the problem persists, you'll need to uninstall and reinstall the app printer to re-establish or refresh the connection between the device and HP wireless printer. 

I'm linking an article for future reference: How to Print From Your Mobile Device.

Please let me know how it goes by leaving a comment below. I'll be here to keep helping. Have a good one.

I'm having this problem with Quickbooks Mac 2020.  I can click on the envelopes and print those but not checks.

Let's follow a couple of steps to resolve printing issues in QuickBooks for Mac, creativestitchesbi.

Start by making sure that your QuickBooks is up-to-date. Download and install the latest update from this link: https://downloads.quickbooks.com/app/qbdt/products.

Once updated, print a check to test if you can already do it. Another set of troubleshooting steps are also shared by one my colleagues in this similar post: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-unable-to-print-checks-since-up....

Just in case you're getting a similar result, let's proceed to uninstalling, and reinstalling QuickBooks. Here's an article to guide you through: Reinstall QuickBooks For Mac Using Clean Install.

Keep me posted if you still need additional help when printing checks. 

Looks like this particular problem has been resurrected.  Engineers are once again fixing this error.   Anyone else having this experience this morning?

Thanks for reaching out to the Community, micheline-hoarep.
 

The original printing outage that was referenced on our QuickBooks Status page has since been fixed by our engineers. There's currently no outages for QuickBooks Online listed there. If you're experiencing this same problem with our Print and Preview option, I'd recommend following Mark_R's troubleshooting process.
 

I tried repeating these same steps for printing checks in our test drive account and upon clicking Preview and Print, I was able to access the Print preview window, then select Print.
 

Here's an animated image showing my experience:

I've also reviewed our ongoing/solved investigations and don't see any records about the Preview and Print option doing nothing after being selected.
 

If you're experiencing this problem after retrying in incognito mode, I'd recommend contacting our Customer Care Team. They have the ability to pull up your account in a secure environment and create an investigation ticket if necessary.
 

Here's how to contact them:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Start messaging or Get a call.

Make sure to review our hours of operation so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a great day!

Thanks for your reply, but I had already determined on my own that the problem had been resolved approx. 1/2 hour after I reported it to the back end team.

By the time you made your little video, the back end team had fixed it and of course you would not have experienced the same issue as I.

Thanks anyway.

Michelle

I spent two hours with issue

you click print and goes to blank preview page I followed all trouble shooting steps

please assist With this problem 

Hi Eaglefour,

We've received reports about this before, but the case was already resolved. For the existing cases, our engineers recommend clearing your browser's cache and try printing again.

If the same thing happens, please contact our Support team again. That way, they can revisit the closed ticket.

Feel free to go back to this thread if you have other questions in mind.