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nana95
Level 1

license & product numbers

I bought 2020 desktop from Intuit end of last year & I finally have time to install. I didn't get the license & product numbers with the disk and I'm unable to find a phone number to call.

Solved
Best answer June 02, 2021

Best Answers
MaryLandT
Moderator

license & product numbers

Let's get the license and product numbers so you can install QuickBooks Desktop on your computer, nana95.

 

You can start by using the License Locator tool to locate the information. Please use this link, Locate Your License or Product Number.

 

You also have the option to log in to the Customer Account Management Portal Site (CAMPS) web page to locate the information. For additional reference about the site, check out these articles:

If you're unable to locate the product and license numbers, I recommend contacting our QuickBooks Desktop Live Support Team. They can provide the information for you.

 

Here's how to get in touch with them:

 

  1. Go to this link: Contact Us.
  2. Choose QuickBooks Desktop from the list, then Continue.
  3. Follow onscreen instructions to contact our Support Team.
     

I'm adding this link for additional contact details: QuickBooks Desktop support.

 

After you get the license and product numbers, please browse this link to instructions: Install QuickBooks Desktop.

 

Keep me posted if there's anything else I can help you with QuickBooks Desktop. I'm always right here to help ensure you're able to install the software successfully.

View solution in original post

8 Comments 8
MaryLandT
Moderator

license & product numbers

Let's get the license and product numbers so you can install QuickBooks Desktop on your computer, nana95.

 

You can start by using the License Locator tool to locate the information. Please use this link, Locate Your License or Product Number.

 

You also have the option to log in to the Customer Account Management Portal Site (CAMPS) web page to locate the information. For additional reference about the site, check out these articles:

If you're unable to locate the product and license numbers, I recommend contacting our QuickBooks Desktop Live Support Team. They can provide the information for you.

 

Here's how to get in touch with them:

 

  1. Go to this link: Contact Us.
  2. Choose QuickBooks Desktop from the list, then Continue.
  3. Follow onscreen instructions to contact our Support Team.
     

I'm adding this link for additional contact details: QuickBooks Desktop support.

 

After you get the license and product numbers, please browse this link to instructions: Install QuickBooks Desktop.

 

Keep me posted if there's anything else I can help you with QuickBooks Desktop. I'm always right here to help ensure you're able to install the software successfully.

nana95
Level 1

license & product numbers

I was finally able to talk to a person and she verified our account and sent the information to our email. I had become so frustrated trying to get to a real person, it was unbelievable. I understand this is where our future is going but I'm a little old fashioned. I do appreciate the email with such detailed instructions. I will be saving those for any emergency that may come up in the future.

Thank you,

nana95

Irshath
Level 1

license & product numbers

Hi there!

I have download free trial version 2010 but when I install its need License and Product number.

please help to install QB 2010.

 

Thank you! 

Fiat Lux - ASIA
Level 15

license & product numbers

@Irshath 

QB Desktop 2010 is outdated. Why do you need to try it? You can try QB Desktop 2021 and purchase the one time license for it if required.

Kurt_M
QuickBooks Team

license & product numbers

Hello there, @Irshath. I've got your back, and I'll ensure you can complete and proceed to use QuickBooks Desktop (QBDT) application on your personal computer.

 

Before anything else, I'd like to congratulate you for choosing QuickBooks Desktop for your business. As I check here on my end, I've found that we've already discontinued the free trial for QBDT 2010. However, you can still download the latest version of QuickBooks Desktop and enjoy the free trial.

 

See this article to download QuickBooks Desktop 2022 free trial version: Download a trial of QuickBooks Desktop.

 

Also, before you install the application, I'd recommend making sure that your computer can pass the system requirements for QBDT 2022. Visit this page for more information: System requirements for QuickBooks Desktop 2022.In addition, I've got you this article to help you get started with QuickBooks: Get started with QuickBooks Desktop.

 

You can also check this page to help you manage invoice payments in QBDT: Take and process payments in QuickBooks Desktop.

 

@Irshath, Thank you for choosing QuickBooks for your business, and if there's anything else you'd like me to help you with, Don't hesitate to click the REPLY button below. Feel free to mention my name (KurtKyle_M). I'll be happy to help you with your queries again. Take care, and have a good one!

Ricoel20
Level 1

license & product numbers

My computer was compromised and we had to format it.  We backed up our Quickbooks Desktop and were able to open it but we cannot locate the License and Product numbers.  Any help is appreciated, I only have about 10 mote tries opening my QB without them.  And I have a lot of work to do!!! PLEASE HELP!

Fiat Lux - ASIA
Level 15

license & product numbers

@Ricoel20 

Which QB Desktop year version do you have? If you are using an outdated version and don't have access to CAMPS, you have no choice but to buy a new license.

Daniela_A
QuickBooks Team

license & product numbers

Let's make sure you can get back to business as soon as possible, @Ricoel20.

 

Allow me to help you find your product license and number. There are many ways to locate them.

 

Here's how:

 

  • This information is included in the email you received when you made your QuickBooks purchase from our website.
  • If you purchased it from a retailer, check the original packaging for the label.
  • This information is also available on your Customer Account Management Portal if you're reinstalling.

 

If you lost them, you could check this article to recover them.

 

I am also giving you this link to look for more info: Find QuickBooks Desktop license.

 

You may also want to read this link to ensure that your computer meets the system requirements of your software need.

 

Please keep me posted with your QuickBooks matter. I will always be here to help you out!

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