Thanks! Unfortunately, I get the same error either place I attempt to export. But do appreciate your time in suggesting. 

Export is still not working. It's been nearly six months of this. I received a notification that the "investigation" was resolved, but nothing is fixed. How do I get this reported, so they can keep working on it, without having to spend ANOTHER 2-3 hours with support doing screen shares, etc. to prove the problem is still present? 

I can see how this unusual behavior you're experiencing when exporting your payroll data has taken hold on the tasks you'll need to complete, Fourty6. Let me help and direct you to the right channel that can address your concern on time.

In cases like this, we'll have to go through some troubleshooting steps to figure out why the Export feature is still not working. I know that you've contacted us about the issue, but I still recommend reaching out to our Payroll Support Team again. They can perform a screen-sharing session with you, trace where the issue is coming from, and provide a fix. 

Also, our specialists can create a ticket if there are many users affected by the issue. Follow these steps to obtain the support information:

Here's how:

1. In your company, tap the Help icon in the upper right to display the support window.
2. Go to the Assistant tab and type a brief description of your concern in the Type something field.
3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? box.
4. Press the Continue button to view the support options.
5. Pick Chat to start a conversation or Callback to speak with an agent.

To learn more about transferring your payroll entries using the Intuit Interchange Format (IIF) file, check out this reference: Export your payroll data into QuickBooks.

I've also included an article that will walk you through the steps of carrying out payroll-related tasks: Get started with QuickBooks Online Payroll. It includes videos for visual reference.

Reach out to me again if you have questions or concerns about the payroll service and functions. I'll be glad to respond to them, Fourty6.

I hear you, none of the workarounds will work for me either.  This is incredibly frustrating, how does software lose the ability it used to have?  You are not alone!

Respectfully, this isn't about account settings and user errors at this point, clearly. I have no idea how the investigation got marked "resolved." I just cannot do another multi-hour screen share to no solution. I've done, I believe, four since September. I've wasted so much time, on top of the wasted time of the actual problem. Like many having this problem, I'm a one-person department.

For now, I'm exporting using the IIF format, and then manually entering every line of every check and tax payment, since you can't import the IFF into QuickBooks Online.

If there is a way to flag that this is still a problem without, more or less, proving it to QuickBooks with yet another 2-3 hours of my time with another screen share, please advise. 

Hi, I just started having this issue a week ago. When will this be resolved? 

I understand you need fix update with exporting payroll transactions, @

@aspenw. I'll share and point you in the right direction to resolve this error in QuickBooks Online Payroll.

In situations like this, we'll need to perform some troubleshooting procedures to determine why the Export option is still not working. I still advise getting in touch with our Payroll Support Team. They can screen-share with you, identify the source of the problem, and offer a solution.

Our experts can also open tickets for numerous people who receive the same error. To get the support information, follow these steps.

You can reach them through these steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started, then press Talk to a human.
4.  Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Moreover, do you want to dig into your company's finances in more detail? You may discover helpful information about your company and employees using one of the many payroll reports available. We'll explain this article to you: Run payroll reports.

If you have other questions about exporting files, press the Reply button, and I'll drop by with more details. Wishing you and your business continued success.

The problem just appeared for us this week after three months of easy Export.  Every day I get told they are working on it, but reading this thread it appears this may never end.  I have tried three browsers, clearing caches, and on and on and on. Looks like it is time to move to a better platform.

dharriscscw - I was told that all those that were migrated over their export function was taken away - but they do have a CASE that they are suppose to be working on restoring that option, which not sure why they can't just put it back to how it was. Each payroll I have to do a chat to request an iff file for our company since we are still on desktop.  More work for their support team. I know that our business it not the only one.

Has anyone experienced a resolved issue. This just started 4 weeks ago for me and I'm so frustrated. I don't have time to manually entire every paycheck and I can't understand why this issue hasn't been resolved. 

Hi there, tvbowen03.

I want to ensure you get the help you need about exporting payroll data.

To be sure we're on the same page, I'd like to verify if you encounter an error message when exporting. Can you also add more details about the challenges you have? Any extra information is much appreciated.

We're looking forward to hearing from you. Have a great day!

When I go to QBO to the gear and to Payroll settings and scroll down to accounting there is no export business. I followed the link posted in a comment on the first page from 2022 and was able to choose to export to desktop Mac but the changes didn't actually save. 

I understand the importance of exporting your data, tvbowen03.

I replicated your concern and was able to view the Export button page. For visual reference, I've added a screenshot below.

Let's ensure you already finished the payroll setup. Also, the export connection on the standalone payroll will expire if attached to a QuickBooks Online account. These could be the cause of the issue.

If this isn't the case, I recommend logging out and logging back into QuickBooks. Doing so refreshes your account for the updates to take effect. 

Then, I suggest accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue. The browser utilizes cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If the Export button shows, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

Additionally, I've added an article that can help you manage your payroll accounting settings to map your payroll transactions to ensure your record is accurate when exporting: Change your Accounting Preferences in QuickBooks Online Payroll.

Please know that we're here to assist you throughout this process. If you have any more questions or encounter any other issues, don't hesitate to get back to us. Your satisfaction is of utmost importance to us, and we're dedicated to making this right for you. 

“Also, the export connection on the standalone payroll will expire if you have payroll attached to your QuickBooks Online account.”

the only online service I have is payroll. How do I get the export connection not to expire?

Let me shed some light on the export option in QuickBooks Payroll, @tvbowen03.

QuickBooks Payroll Standalone has the option to export data to move or migrate payroll transactions to your financial software application. 

What my colleague, CharleneMaeF, is referring to is that if you decide to move into a payroll plan bundled with a QuickBooks Online (QBO) subscription, the option will expire or be unavailable as it’s only offered to standalone payroll accounts.

As long as you stay on a standalone payroll plan, the Export option will always be available for you.

To learn more about exporting payroll data, you can check out this article and refer to Step 2: Export your payroll transactions section for available steps that fit your situation: Export your payroll data into QuickBooks.

If you have further clarifications or need some guidelines about payroll, you can ping me here to get assistance. 

So if I unsubscribe to QBO and revert back to QBO pay roll stand alone will the export function reinstate?

Yes, your understanding is correct, Luke69.

To export your payroll transaction to QuickBooks Desktop (QBDT) via Intuit Interchange Format (IFF), you need to unsubscribe from your QuickBooks Online (QBO) subscription and switch back to your QuickBooks Online Payroll standalone subscription. However, please note that upon canceling your QBO subscription, the accounting functionality of the product will no longer be available.

To cancel your QuickBooks Online subscription, here's how: 

1. Sign in to QuickBooks Online as the primary or company admin.
2. Click the Gear icon and select Subscriptions and billing.
3. In the QuickBooks section, select Cancel subscription or Cancel online. 
4. Follow the on-screen steps.

If you want to learn more about transferring your payroll entries using the Intuit Interchange Format (IIF) file, check out this reference: Export your payroll data into QuickBooks.

I also found an article that will walk you through the steps of carrying out payroll-related tasks: Get started with QuickBooks Online Payroll. It includes videos for visual reference.

For further questions about payroll, or anything about QuickBooks, just let me know by replying below. Have a good one.