Registration will not work.

Hi there, RadRick01.

QuickBooks 2009 is a discontinued version of QuickBooks This is why you can no longer register it online. You will need a validation code for you to re-register the program. 

Please contact our Technical Support Team so we can access your account and generate the code for you. Here's how: 

• Go to: https://help.quickbooks.intuit.com/en_US/contact.
• Select QuickBooks Desktop, then click Pro or Premier.
• Click Solving Issues and Error Messages, and then select Common Errors.
• Click Get Phone Number.

 Visit us again in the Community if you have other questions. 

The error message you received earlier, probably cause the registration notification to be delayed, Rick.

For us to make sure that your QuickBooks is registered successfully, we can press F2 on your keyboard. Then, the Product Information window will appear.

If it does show ACTIVATED or REGISTERED next to the License number, then the registration process was successful.

Otherwise, you'll want to contact our Technical Support Team to continue the registration process. You can reach them by following the steps above that JenoP provided.

We'll be right here if you need anything else.

QB 2009 reached end of life in May 2012. It won't register. 404 error = no one even lives at that web location and no one can take the contact request and this old program cannot be registered. It was never considered compatible with W8 or 10, and W7 has so many updates that it really is no longer compatible with W7, either. And worse, your data file is now 10 years behind current. Intuit has a 3-year lifecycle.

It is time to buy QB 2019, and ask Intuit if they will update that old file for you.

It does say registered.  It must have done it OK online by itself.  That is good.  I will buy the newer ver. when I have the money!

Thanks for your help.

HELP!!!!

I cannot get it to register.  I even uninstalled the software and reinstalled it.  When it comes to the Register screen, it says "Timed out." or some such nonsense!  It says "Register by phone" but there is no phone number to call and that prompt does not produce another screen.

  I have used QuickBooks for YEARS!! I cannot handle this next edition!!

Hi PAT2019,

There are possible reasons why you're unable to register QuickBooks. Below are the following:

• Your firewall blocks the internet access needed for the program.
• A no longer supported QuickBooks version (older version).

Let's configure your firewall and then register your QuickBooks again. Here's how:

1. From Windows search bar open Windows Firewall.
2. Click Advanced Settings. Then, right-click Inbound Rules.
3. Click New Rule and then select Port. Then click Next.
4. Make sure TCP is selected. Then, click Next.
5. Click Allow the Connection, then click Next.
6. If prompted, make sure to all profiles are marked. Then, click Next.
7. Give the rule a name, such as QBPorts(year). Click Finish.

After that, open and register your QuickBooks again.

If you're still unable to register, please contact QuickBooks Technical Support so we can assist you further.

Here's how to reach us:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Type register under Ask us anything field.
3. Click Search.
4. Click Start a Message.

Feel free to read this article for more details: Service discontinuation policy and upgrade information.

Let me know if you have other questions. I'm a comment away.

Ran into this problem. I own an old (2009) version of Quickbooks Mac. Old computer. Simple standalone setup, I don't need anything other than what I had. I had a hard drive issue and had to re-install my OS and reinstalled the Quickbooks, which I did from my original retail CD that I purchased and physically own along with the box, documentation and CD key. Of course it would not register. I spent half a day on the phone with tech support and they somehow convinced me to buy Quickbooks Online, which is completely unusable for what I need to do.

I just want to use the software THAT I PURCHASED AND LEGALLY OWN. It is absolutely CRIMINAL to lock someone out of retail software that they physically own. I smell class-action lawsuit ...

Hi @baritalia,

I understand that you want to use the 2009 version of QuickBooks Desktop (QBDT) for Mac. And I'd like to route this concern to the best support who can help you further.

As mentioned by my colleagues and @qbteachmt above, QBDT for Mac  2009 version is no longer supported. 

Most of the unsupported license doesn't have any records. But to check if there are still records of the license number you've purchased, I encourage contacting our Technical Support Team. I understand that you've already contacted them before but they're the best support group who can help you further.

To reach them:  

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. In the Have a Question window, click Contact us at the bottom portion of the screen.
4. Click Search for something else.
5. Type in a keyword about your concern.
6. Hit Search.
7. Click on Start a Message.

You can check out this article for your reference: Contact the QuickBooks Desktop Customer Support Team. 

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT for Mac Self-help.  

Please know that you can always get back into this post if you have more questions. I'll keep an eye out on your response.

I am trying to register my QB and it tells me my phone number is invalid. When I call on phone help it recognizes my phone number???? A little straight forward help would be appreciated.

Thank you for sharing your concern in the QuickBooks Community, @Paris72.

There might be something that went wrong during the installation of QuickBooks on your computer. This can be the reason why you're getting an error message that you're phone number is invalid. 

To clear out the issue, let's run the QuickBooks Install Diagnostic Tool. This can help us verify and fix some minor install issues in QuickBooks Desktop (QBDT).

Here's how:

1. Open the QuickBooks Tool Hub, then select Installation Issues.
2. Click QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
3. When the tool finishes, restart your computer and start QuickBooks Desktop, then open your data file and try to activate it again.

If the solutions above didn't fix the problem, perform a clean install of QuickBooks. Doing this action, won't affect your company data file and everything it holds.

If the issue persists, I'd recommend reaching out to our phone specialist. This way, they can verify your phone number and help you in activating QuickBooks.

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help. 

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

I am trying to register my product and to verify registration is asking for Zip/Postal code my postal code entered is not recognized...what do I do??

Hello there, MKI1.

When you register for QuickBooks Desktop, you'll need to get a code from our specialist. This code is for validation when you register your product. Your address and postal code should be matched to recognize them in the system.
 

If you haven't contacted our support team, I recommend you to call our phone support team for further assistance. They can provide you the validation code and help you with the Postal code. Here's how:

1. Go to this link: What can we help you with?
2. Choose your QuickBooks Product.
3. Select your QuickBooks edition.
4. Click Continue

Just in case you're using QuickBooks Online, make sure you signed up for the correct region. The region of your QuickBooks account and postal code should be matched.

If you'd like to use the Postal Code option you have right now, you'll have to register and sign up for the right QBO version. Visit this link and scroll down to select the right country for you by clicking the drop-down arrow.

You can read the resources below for additional information about finding and fixing important details within your company file:

• Find license information in QuickBooks Desktop.
• Fix license, validation, and registration errors. 

 In case you get stuck and have questions, don't hesitate to reach back to me. I'll be happy to help you further. Have a good one!

I am trying to install Simple start 2009 on a new computer. It is ok on the previous computer.  I have my licence number from my account but it keeps getting rejected.

What can I do ?

@Philip Br 

QBD 2009 is outdated and I am not sure Support will help to activate it. Consider upgrading your data to the recent versions. You can still purchase a one time license for QBD 2021 to lower your expense.