Solved

Registration will not work.

Forum|Forum|7 years ago
January 3, 2019
4 replies
1 view

My Quickbooks 2009 will not let me use it because the registration will not work. Every time I click "register now" it goes online to connect but gives me an error "Server error! 404 - File or directory not found."

One time it connected correctly, and it asked me for my phone number and area code. But, I did not remember my old original number so I went to find it. When I got back it said it timed out. Now I just get the "Server error! 404 - File or directory not found." Over, and over, and over!

QuickBooks Desktop

Best answer by RadRick01

By restarting the computer and opening up QuickBooks first I found it brought back the registration page where you put in your phone number and ZIP Code. So I did that, and then it still said I had to call in order to register. However, when I opened QuickBooks up again to check, it did not ask me to register again. I clicked the help pull down menu, and there was no option to register anymore.

Do you think it took the registration last time, even though it told me I had to call to register?

JenoP

QuickBooks Team

Hi there, RadRick01.

QuickBooks 2009 is a discontinued version of QuickBooks This is why you can no longer register it online. You will need a validation code for you to re-register the program.

Please contact our Technical Support Team so we can access your account and generate the code for you. Here's how:

Go to: https://help.quickbooks.intuit.com/en_US/contact.
Select QuickBooks Desktop, then click Pro or Premier.
Click Solving Issues and Error Messages, and then select Common Errors.
Click Get Phone Number.

Visit us again in the Community if you have other questions.

P

Philip Br

I am trying to install Simple start 2009 on a new computer. It is ok on the previous computer. I have my licence number from my account but it keeps getting rejected.

What can I do ?

Fiat Lux - ASIA

Level 14

@Philip Br

QBD 2009 is outdated and I am not sure Support will help to activate it. Consider upgrading your data to the recent versions. You can still purchase a one time license for QBD 2021 to lower your expense.

qbteachmt

Level 11

QB 2009 reached end of life in May 2012. It won't register. 404 error = no one even lives at that web location and no one can take the contact request and this old program cannot be registered. It was never considered compatible with W8 or 10, and W7 has so many updates that it really is no longer compatible with W7, either. And worse, your data file is now 10 years behind current. Intuit has a 3-year lifecycle.

It is time to buy QB 2019, and ask Intuit if they will update that old file for you.

P

Paris72

I am trying to register my QB and it tells me my phone number is invalid. When I call on phone help it recognizes my phone number???? A little straight forward help would be appreciated.

R

ReymondO

Moderator

Thank you for sharing your concern in the QuickBooks Community, @Paris72.

There might be something that went wrong during the installation of QuickBooks on your computer. This can be the reason why you're getting an error message that you're phone number is invalid.

To clear out the issue, let's run the QuickBooks Install Diagnostic Tool. This can help us verify and fix some minor install issues in QuickBooks Desktop (QBDT).

Here's how:

Open the QuickBooks Tool Hub, then select Installation Issues.
Click QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
When the tool finishes, restart your computer and start QuickBooks Desktop, then open your data file and try to activate it again.

If the solutions above didn't fix the problem, perform a clean install of QuickBooks. Doing this action, won't affect your company data file and everything it holds.

If the issue persists, I'd recommend reaching out to our phone specialist. This way, they can verify your phone number and help you in activating QuickBooks.

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help.

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

M

MKI1

I am trying to register my product and to verify registration is asking for Zip/Postal code my postal code entered is not recognized...what do I do??

S

SarahannC

Level 9

Hello there, MKI1.

When you register for QuickBooks Desktop, you'll need to get a code from our specialist. This code is for validation when you register your product. Your address and postal code should be matched to recognize them in the system.

If you haven't contacted our support team, I recommend you to call our phone support team for further assistance. They can provide you the validation code and help you with the Postal code. Here's how:

Go to this link: What can we help you with?
Choose your QuickBooks Product.
Select your QuickBooks edition.
Click Continue

Just in case you're using QuickBooks Online, make sure you signed up for the correct region. The region of your QuickBooks account and postal code should be matched.

If you'd like to use the Postal Code option you have right now, you'll have to register and sign up for the right QBO version. Visit this link and scroll down to select the right country for you by clicking the drop-down arrow.

You can read the resources below for additional information about finding and fixing important details within your company file:

In case you get stuck and have questions, don't hesitate to reach back to me. I'll be happy to help you further. Have a good one!

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