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RCV
QuickBooks Team
QuickBooks Team
‎January 03, 2024 06:45 PM

E-filing confirmations

Thanks for checking in with us, cjn52.

 

There's no specific time frame on when the status change from "rejected" to "submitted to the agency". However, Intuit will submit it to the tax agency within 24-48 hours and you check the status of your filings by following these steps:

 

  1. Go to Employees, then select Payroll Center.
  2. Choose the File Forms tab.
  3. Select the E-Filings tab in the Filing History section.
  4. If the E-Filing status is not updating, refresh the list by toggling between the Saved Filings and E-filings tabs.
  5. Select the View link in the Audit Trail column for more details.

 

Here are the different statuses that show:

 

  • Submitted to Intuit - The e-payment or e-filed form has been submitted to Intuit.
  • Intuit rejected - Intuit has rejected the e-payment or e-filed form. This error can occur due to incorrect payment, form information, or server connection issues.
  • Submitted to the agency - Intuit has sent the e-payment or e-filed form to the agency.
  • Agency rejected - The agency rejected the e-payment or e-filed form and sent a rejection message with a solution.
  • Agency accepted - The agency has successfully processed your e-payment or e-filed form and is now complete.

 

Furthermore, you can also consider learning how to e-pay taxes in QuickBooks Desktop Payroll Enhanced. Also, to ensure that the payment or form is submitted to the agency promptly, it's important to check the status of the e-payment or e-filed form after it's submitted.

 

To check the progress of your status, I recommend contacting QuickBooks Desktop Payroll support. To help you pull up the resources you need. Here's how: 

 

  1. Open QuickBooks.
  2. Go to the Help menu at the top.
  3. Select QuickBooks Desktop Help.
  4. Click on Contact Us at the bottom.
  5. Enter your concern.
  6. Choose Continue.
  7. Select the way you wish to connect with support.

 

You can also check out this link for more contact information: Contact QuickBooks Desktop Payroll support. Ensure to review their support hours, so you'll know when agents are available. For additional reference, adding you some articles to know how to submit and check the filed forms:

 

 

Please come back and keep us posted on your progress with the status of your filings. I'm determined to get this resolved. You have a good one.

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SDP
Level 3
‎January 08, 2024 11:02 AM

E-filing confirmations

I posted this same issue last year.  I never did get an "Agency accepted" status.  It remains to this day with "Submitted to agency".   It was 11 days later when under "Audit trail" it showed that it was agency accepted.  It was frustrating at the time because it usually is immediate as you mention.   It looks like this is going to most likely be the case this time around as well.   It should be fine.

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cjn52
Level 1
‎January 09, 2024 08:41 AM

E-filing confirmations

That doesn't quite address what I'm seeing in my QB's desktop. Under "Audit Trail" it only shows "submitted to Intuit". It hasn't even reached the status of "sent to tax agency".

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cjn52
Level 1
‎January 09, 2024 08:43 AM

E-filing confirmations

That doesn't quite address the situation I have. Under "Audit Trail" it only shows "Sent to Intuit". It hasn't even reached the status of "Sent to tax agency".

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MJoy_D
Moderator
Moderator
‎January 09, 2024 09:28 AM

E-filing confirmations

 Thank you for getting back to us, @cjn52. 

 

The Submitted to Intuit status means that the e-payment or e-filed form has been submitted to Intuit. Usually, Intuit will submit it to the tax agency within 24-48 hours. However, if it's already beyond this timeframe, I suggest reaching out to our Customer Support team. 

 

Our Customer Support team can help you check your account in a secure environment using their tools. They can also verify the status of your payroll tax payments or filings sent through QuickBooks Payroll. Follow the steps below to reach them:  

 

  1. From your QuickBooks Desktop account, click the Help menu at the top.
  2. Select QuickBooks Desktop Help.
    help qbdt.JPG
  3. Provide some information about this concern in the search box.
  4. Click the Contact Us link at the bottom of the window.
  5. You'll now be provided with a few support options.

 

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

 

If you need to amend previously filed federal forms 941 and 940, you can refer to this guide: File a corrected Federal Form 941 and 940 in QuickBooks Desktop Payroll.

 

If you need any more help with your forms, please let me know by leaving a reply below. Have a great rest of the day!

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SDP
Level 3
‎January 09, 2024 01:18 PM

E-filing confirmations

It took almost 2 weeks for the audit trail to update to accepted.  I am expecting the same things this time.

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