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Level 1

Employees cannot sign into Workforce

I can't sign in my workforce to get my check stud. I forgot my password


Employees cannot sign into Workforce

I can help you can log in to your QuickBooks Workforce again in no time, Lisababy1938.


You can reset your login credentials through the sign-in page. Click the I forgot my user ID or password link so you can enter a new one. I'll show you how to do it:


  1. Go to this page: QuickBooks Workforce.
  2. Click I forgot my user ID or password.
  3. Enter your email address used by your employer during your first sign-up.
  4. You'll receive an account recovery email.
  5. Access your email and click Reset password.


If you're still unable to log in, I suggest contacting your employer to reset your access to Workforce.


 I’m adding links that contain answers to frequently asked questions and other tasks you can do in QuickBooks Workforce.



Feel free to get in touch with me here for any additional questions. I've got your back. Have a great day.

Level 1

Employees cannot sign into Workforce

Can you please tell me how to do this process from the web based version?

QuickBooks Team

Employees cannot sign into Workforce

I understand how important it is to sign in to Workforce successfully, @rk123. I'd like to provide a few more details to ensure you have access.


QuickBooks Online is a cloud-based software that works anywhere you have an internet connection. You can access it from any device and through different browsers.


As mentioned above, the sign-in page allows you to change your login information. To create a new one, click the I forgot my user ID or password link.



Here are some articles that you share with your employees to help them manage their QuickBooks Workforce account:



Please see reference for details on how to use QuickBooks Workforce to see your pay stubs, W-2s, and other job data, including your home address and bank account information: View your paychecks and W-2s in QuickBooks Workforce.


If you have any trouble accessing your Workforce account, add them below. It will be my pleasure to help you more. Stay safe.

Level 3

Employees cannot sign into Workforce

When some employees attempt to update their Workforce profiles, they receive the following message.

 "updates are disabled because your employer doesn't use QBP anymore" 

The following link was suggested to contact customer support, however, the problem persists.

We are using QuickBooks Online Payroll.

QuickBooks Team

Employees cannot sign into Workforce

I have another way how you can fix the error you're getting, AnneB8.


There are times your browser is full of frequently accessed page resources that may cause some unusual responses. You can log into your QuickBooks Online (QBO) account in a private window (incognito). I've provided the shortcut keys below.


  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).
  • Press Ctrl Shift (Microsoft Edge).


Once signed in, double-check if fixes the issue. If so, return to your default browser and clear the cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers. 


However, if the issue persists, you can reach out to our chat support team from Mondays through Fridays, 6:00 AM to 6:00 PM PT.


Moreover, learn some of our payroll reports that you can use from this article. This lets you take a closer look at your business finances and employees: Run Payroll Reports In QuickBooks Online Payroll.


Fill me in if you have further questions about the error when logging into the Workforce. I'll always be right here to help.

Level 1

Employees cannot sign into Workforce

Need to change password for workforce.


Employees cannot sign into Workforce

Hello there, @Renee65. I can help you change your Workforce password.


We can utilize the Workforce link and perform the same step when one is unable to log in or someone who forgot the User ID or password. 


Here's how:


  1. Visit our link then select Use a different ID.
  2. Click on Use a different ID again then hit on Try something else.

  3. This will route you to the Recover your Intuit Account if you can't sign in article.
  4. Follow the steps provided in the I forgot my user ID or password section.
  5. Make sure to reset your password when prompted.


However, if you still can't change your password, I'd suggest getting in touch with our Workforce support to help you with the process using their tools. As much as I want to help you myself but I can't ask for any confidential information from you.


In addition, I'll be providing this helpful article that you can use in sending and printing pay stubs online or in the Workforce app: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce. You'll also get guidance on how to see your time off and year-to-date pay.


Kindly post an update if you need more help n changing your Workforce password or should you have any QuickBooks-related questions. I'll be glad to lend a helping hand. Keep safe. 

Level 1

Employees cannot sign into Workforce

Excellent advice! Worked! 

Level 1

Employees cannot sign into Workforce

We have the same problem. Unfortunately, when you Start a New File because your QB is too slow after 4-5 years, all those employees lose access to WorkForce. Even though the Company paying them has no changes. This is such a simple fix on Intuit's part, I am shocked it's still a problem. I have to call Intuit, and they pull up any name and remove them, then I re-invite them. Needless to say, 4 months later and we are still doing that. Come on Intuit, basic fix I would think.

Level 1

Employees cannot sign into Workforce

Hi, does the employer need to do this or the payroll company that we use? Please help. Thank you.

QuickBooks Team

Employees cannot sign into Workforce

Thank you for joining this thread, chanelty. I'm here to help you clarify about the workforce.


When setting up a workforce account, your employer needs to send you an invitation via email to review your pay stubs. If you don't see the invite, check your spam folders, or let your employer know about it. 


Afterward, open the email and select Create Account or Sign in to accept the invitation. There, you can set up your Workforce account.


Additionally, if you want to get an email reminder every time your new pay stub is available, you can follow these steps:


  1. Navigate to
  2. Select Settings.
  3. Select Email Notification.
  4. Select Send me an email when new pay stubs are available.


Moreover, I'm including this guide to help your employees view their paycheck details, time off balances, and total pay for the year: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.


Keep me posted if you have additional questions about Workforce. I'll be here to offer a helping hand. Have a good one! 

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