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horseshowmgr
Level 2

error 15106

I keep getting error 15106 whenever I try to update my QuickBooks desktop.  I have not been able to update since 2-12-2020.  Today I went through all of the steps except reinstalling (and that's because I have multiple company files that I would need to backup and then open again after an uninstall/reinstall).

 

I have disabled my antivirus software.  I also disabled the Windows Defender firewall.  I also went into Components in the Intuit program file and renamed DownloadQB28.old.

 

I am still getting the error message "[Error 15106] The update program can not be opened." 

Any other ideas?

11 Comments 11
LieraMarie_A
QuickBooks Team

error 15106

Thank you for providing the detailed information about your concern, @horseshowmgr.


Here are the two possible reasons for getting this error when updating the program:

  1. An antivirus is blocking the update.
  2. You aren't logged in as the administrator on the computer.

 

You're right in disabling the antivirus software. Then, you'll need to right-click on the QuickBooks Desktop icon, then select Run as Administrator. This will change your access to an administrator.

 

If you get the same error code, I'd recommend turning off the User Account Control (UAC). Doing so may help pinpoint the problem and relieve the issue.

 

Let me know in the comment section if you need further assistance. Have a good one.

horseshowmgr
Level 2

error 15106

Ended up doing both steps and am still getting the error message.  I did look back and in mid February just after my last update I uninstalled a program and started having a lot of Registry Editor errors.    I managed to fix them after a lot of workarounds with Microsoft & Adobe and then I fixed any other program issues with deleting some stuff in the registry after a Google search.  Could this error have anything to do with the Registry Editor files?  Microsoft did something back then to get my QuickBooks to work.  If this could be that problem, is my only fix going to be a complete uninstall & reinstall of QB desktop?

horseshowmgr
Level 2

error 15106

deleted - duplicate of the prior response (didn't realize waiting for approval)

Catherine_B
QuickBooks Team

error 15106

Hello there, horseshowmgr. 

 

Yes, we can uninstall and reinstall the latest QuickBooks desktop. Before anything else, let's save all our QuickBooks product info since we'll need it when we install the product again. If there are information that we lack we can always visit out Account Management Portal (CAMPS).

 

For the detailed process please look into this article: Clean install QuickBooks Desktop

 

If you need further assistance with the process, you may get in touch with our QuickBooks Support Team. Here's how:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

I'm here if you need anything else. Take care!

KimB58
Level 1

error 15106

I've had the same issue since 11/2019  To date I have removed any lingering anti virus software and disabled my current anti virus (ESET) but still am unable to get the updates.  This is a problem since I'm working from home now    I've had multiple conversations with Intuit and other  IT professionals and no one can seem to fix this issue.  I have this problem on 2017, 2018, 2019 and 2020

IntuitLily
Moderator

error 15106

Hello, @KimB58.

 

I appreciate you removing your antivirus application to resolve this error. Did you also attempt to uninstall/install QuickBooks in Selective startup? If not, you can switch to this mode before doing the clean install.

 

However, it'd be best to consult a Windows expert before you do this task. Also, you'll need to create a backup of your company file and keep a copy of your product and license info before you start.

 

You can check this article for the detailed steps: Install or uninstall QuickBooks in Selective startup.

 

Keep me posted on how it goes. I want to ensure you'll be able to fix this in no time. I'll be around if you have follow-up questions or concerns. 

KimB58
Level 1

error 15106

I have tried all of the various ways you have suggested to correct this error still getting the error.  

GlinetteC
Moderator

error 15106

Hi there, KimB58.

 

Thank you for trying all the various ways suggested above to fix the error. We can try another troubleshooting steps to resolve an error when updating QuickBooks Desktop. Please follow the outlined steps below:

 

  1. Run Reboot.bat.
  2. Restart your computer. Then open QuickBooks Desktop.
  3. If you are prompted to install an update, select Install Now.
  4. If you're still unable to install the update, delete and download the update again.
    • Close QuickBooks Desktop.
    • Go to C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks < versionXX> \Components. (Note: xx is the version number of QuickBooks Desktop. For example, QuickBooks Desktop 2019 is DownloadQB19.)
  5. Open QuickBooks Desktop. Then go to the Help menu, then Update QuickBooks Desktop.
  6. Go to the Update Now tab. Then mark the Reset the updates checkbox.
  7. Select Get Updates to redownload the updates.
  8. When the download is complete, close and re-open QuickBooks Desktop.
  9. On the QuickBooks Desktop Update Service window, select Install Now.

If the error continues, please go over into this article and follow the additional resolution to get this error fixed. 

 

You may also contact our QuickBooks Phone Support Team for further assistance. They have available tools to do a screen-share with you and help troubleshoot the error.

 

Please let me know how the steps work and the call goes by commenting below. I want to make sure this is taken care of.

horseshowmgr
Level 2

error 15106

I have again tried to fix this today as I've been having the same problem for 6 months.  I backed up all my Company files.  I uninstalled my virus software and I disabled my Windows Defender.  I completely uninstalled QB and then reinstalled in Selective startup.  I am still getting error 15106.

CharleneMae_F
QuickBooks Team

error 15106

Thanks for sharing the steps you've performed to resolve the error 15106, horseshowmgr.

 

Since the error persists, I recommend contacting our Technical Support team. They can further investigate the main cause of why you're unable to update QuickBooks.

 

Here's how:

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Type in error 15106 in the dialogue box and then click Search.
  4. You can either select Get a call or Start a Message to get an available representative.

 

Due to the pandemic, we have limited staffing and have reduced our support hours. To ensure that you'll be assisted on time, please check out our support hours.

 

I've also included a guide that'll help in fixing update errors in QuickBooks Desktop. For more information on the specific errors, check out this article: Fix QuickBooks Desktop Update Errors.

 

Additionally, you can always visit our Help articles page for reference. There, you can read some of our articles that will help you in your future tasks.

 

I'm always here to help, horseshowmgr. Your success with QuickBooks is our top priority. Have a good one.

Sophia green
Level 1

error 15106

I would suggest you the Following article in order to know acute solutions for Error 15106 in QuickBooks.

 

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