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AnnNH
Level 1

Error 15227 and 404 returned when updating Quickbooks desktop 2019

I am on Windows 10, version  1809.  I have tried every suggestion on the boards including turning off antivirus and uninstalling and running a fresh new install of Quickbooks 2019 Desktop and nothing gets rid of these errors.  QB is not crashing but I'm afraid I'll have problems later.  I have checked my security certificates, I am the only one using this file so I always run as administrator, and I tried setting my browser to IE, although IE is outdated software, so that suggestion makes no sense.  I have tried repairing my file, all to no avail.  Does anyone have a solution yet for this issue?

19 Comments 19
AlcaeusF
Moderator

Error 15227 and 404 returned when updating Quickbooks desktop 2019

Hello AnnNH,

 

Thank you for posting here in the Community. I'm here to help provide additional clarification about these errors when updating QuickBooks Desktop.

 

Service messages are only applicable to those who have business services such as QuickBooks Merchant Account Service or QuickBooks Online Billing, for example. You'll encounter the error 404 if this update doesn't apply to you unless you pay for this type of services.

 

It works the same way with the error 15227, this is a new one and hasn't had any maintenance yet, so no updates needed to the Move tool. I assure you that your QuickBooks will not crash and have problems later on.

 

You can enable automatic updates to ensure your QuickBooks program will have all the latest release. For additional information and detailed steps, please see the article below:

 

Update to the latest release of QuickBooks Desktop.

 

To view descriptions, you can follow these steps:

 

  1. Click the Help tab at the top menu bar.
  2. Click Update QuickBooks Desktop.
  3. Go to the Update Now tab.
  4. Below the Updates column, click the name to open the description.

 

Please know you can always reach out to me for all of your needs concerning the QuickBooks updates. The Community will keep an eye out on your response.

MikeyV
Level 2

Error 15227 and 404 returned when updating Quickbooks desktop 2019

That's ridiculous.  An error, is an error.  If it's not applicable, it should say so.

This leads us to believe there is an issue with our installation / update.

HoneyLynn_G
QuickBooks Team

Error 15227 and 404 returned when updating Quickbooks desktop 2019

I appreciate you joining this thread and voicing out your feedback, @MikeyV.

 

I'm all ears to listen and take note of this. We always want to implement the suggestion of our customers. I'll be sending feedback to our Product Development Team based on this interaction. After all, enhancements to QuickBooks functionalities are largely the results of feedback provided by users, such as yourself.

 

Meanwhile, the error 15227 and 404 is caused when firewall blocks Internet access needed for specific QuickBooks programs or files.

 

To resolve this, I suggest making sure your Firewall and Internet security settings are updated for QuickBooks Desktop. You may contact your firewall and anti-virus software support or an IT specialist to help do this.

 

Let me know if there's anything else I can do for you in the meantime. I want to make sure you're taken care of. 

Songbird
Level 2

Error 15227 and 404 returned when updating Quickbooks desktop 2019

I will chime in here with MikeyV.    I am getting the same errors when I update.    Additionally all the other updates state "Nothing New downloaded".   The problem is now QB thinks I have not run the update and prompts me to run it every time I log in,  what we used to call a circular error.   I am also concerned that I am not current with the updates.

HoneyLynn_G
QuickBooks Team

Error 15227 and 404 returned when updating Quickbooks desktop 2019

I'm here to help update your QuickBooks, @Songbird.

 

Getting the error 15xxx is caused by blocked internet access and here are some recommended troubleshooting steps to fix this:

 

We can run the reboot.bat tool to re-register QuickBooks-related .DLL and .OCX files in Microsoft Windows.

  1. Close QuickBooks Desktop.
  2. Right-click the QuickBooks icon and select Properties.
  3. Select Open file location.
  4. Right-click the reboot.bat file and choose Run as Administrator.
  5. Once it's completed, the reboot.bat file utility will automatically close.

After that, restart the computer and open your QuickBooks. Once prompted, click the Install Now button.

 

If you continue to get the same result, you'll have to delete and download the update again:

  1. Close QuickBooks Desktop.
  2. Go to C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks < versionXX> \Components and delete the file. The xx is the version number of QuickBooks Desktop. For example, QuickBooks Desktop 2019 is DownloadQB19.

Here's how to run the update:

  1. From the Help menu, select Update QuickBooks.
  2. On the Update QuickBooks window, go to the Options tab.
  3. To turn on automatic updates, select the radio button for Yes.
  4. Select Close. QuickBooks will now download the update when it's released.

If you need additional steps, you can refer to the Fix error when updating Desktop or Payroll article.

 

That should get you back on track, @Songbird.

 

Let me know the results by leaving a comment. I'm still here to offer more help if you have other question. Have a good one.

Cayton
Level 1

Error 15227 and 404 returned when updating Quickbooks desktop 2019

We have several users on Contractor Edition and just updated to 2019 a few months ago. I did an update a week or so ago, another user here just updated hers a few days ago. Now every time I log on I get a message to update but there is nothing new to update. Same error message that was there before but now every time I log on I have to run updates again. Very aggravating. I will try some suggestions and hopefully won't have to call to get my issue resolved.

Alessandra_B
QuickBooks Team

Error 15227 and 404 returned when updating Quickbooks desktop 2019

Hey @Cayton,

 

Currently, there's an ongoing investigation about users getting an error when updating QuickBooks. But I have a workaround you can consider.

 

Our engineers have been informed about this issue and are already fixing this. We want to get this resolved for you so you can get back to your business.

 

Don't worry, I'll personally get back to this thread once we hear back from our engineers.

 

In the meantime, you can reinstall your QuickBooks Desktop using the clean install tool. But before this, you'll need to uninstall QuickBooks. Here's how:

  1. Click on the Windows/Start button.
  2. Search for Control Panel and open it.
  3. Select Programs and Features or Uninstall a Program.
  4. Select QuickBooks Desktop in the list of installed programs.
  5. Select Uninstall/Change.

Once done, you can now download the Clean Install tool, and follow the steps below:

  1. Select the location where the file should be saved.
  2. Open the QuickBooks_Clean_Install_Utility.exe file.
  3. Select Yes on the pop-up window.
  4. Click on I Accept on the license agreement.
  5. Select your QuickBooks version and product version, then click on Continue.
  6. Select OK on the pop-up message Please install your copy of QuickBooks to the default location.

You can refer to this article for more details: Clean Install QuickBooks Desktop.

 

Also, I suggest contacting our QuickBooks Desktop Support team. This way, they can add you to the list of affected users. And you'll then receive email updates about the progress of this ongoing issue.

 

Here's how you can contact them:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact#.
  2. Select your product.
  3. Choose/enter a topic.

We appreciate your patience while we're fixing this for you. Please let me know if you have any other questions.

diannabashaw
Level 1

Error 15227 and 404 returned when updating Quickbooks desktop 2019

I definitely agree.  It would save us time if it were set to not even show us the services we are not registered for.  Just wasted about 30 minutes trying to figure out why I was getting error messages on the update quickbooks desktop screen.

 

AnnNH
Level 1

Error 15227 and 404 returned when updating Quickbooks desktop 2019

While I appreciate the attempt to help based on my original post @Alessandra_B , @HoneyLynn_G  , running a clean install of QB does nothing.  I've done it multiple times, and said in my original post that I had done so.  I have also reconfigured my internet settings.  All efforts result in no change.  Quickbooks is working, but everytime I update I get the same errors.  If we don't have a service, we shouldn't get an error, we should get something like "No update needed".

RenjolynC
QuickBooks Team

Error 15227 and 404 returned when updating Quickbooks desktop 2019

Hello AnnNH,

 

I've checked the investigation about this error. Our engineers are still working for a way to fix this.

 

I'd recommend contacting our Customer Care Support. We can add your company details to the list of affected users.

 

Here's how you can reach out to us:

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. You can choose Message an Agent or Talk to a Specialist.

You can always leave a reply if there's anything else you need. Thanks. 

NL206
Level 1

Error 15227 and 404 returned when updating Quickbooks desktop 2019

Appears the engineers haven't done a thing to fix this.  Still the same.  How do I know that I'm getting updates properly installed.  Always the same.  Nothing installed and Error 15227 and 404.

MaryJoyD
QuickBooks Team

Error 15227 and 404 returned when updating Quickbooks desktop 2019

Thank you for joining the thread, @NL206

 

You can check if you have the latest version and release by going to Product Information window. Check the following steps:

 

  1. Open your QuickBooks Desktop account and press the F2 key. 
  2. Verify the latest release available for your product:

To keep you updated about this error you’re having, you can be added to the email list by calling our Product Support team. Then, let them add you to Investigation No. 31779.

 

Here's how to reach them:

  1. From your QuickBooks Desktop account, click the Help menu at the top. 
  2. Select QuickBooks Desktop Help. On the Have a Question? window that appears, click the Contact Us button at the bottom part of the page. 
  3. Provide some insight about your concern in the Tell us more about your question box. Then, hit the Search button. 
  4. You'll now be provided a few support options. 
  5. Select Talk to a Specialist to arrange a callback from a support agent. Or Message an Agent to chat with them directly. 

If you have any additional questions or require further clarification about your account, let me know by leaving a comment below. Have a great rest of the day.

Mrcool2013
Level 2

Error 15227 and 404 returned when updating Quickbooks desktop 2019

I am also getting error code 15227, and have done everything suggested to fix it. The problem is that my QuickBooks file is freezing and crashing, especially when I try to email invoices. It is annoying because I email a lot of invoices and have to take extra time to email them only in batches of about 10. Same goes while emailing statements. But that is not the only time that QuickBooks freezes. Recently it started freezing several times a day.

 

I never had this problem until I updated to QB's 2019.  I use Desktop with Basic Payroll and Merchant Services. At this point I am at a loss as to what to do. As stated before, I have used QuickBooks since 1995 and it would be nice to have things run more smoothly.

 

Thank you,

 

 

plung
Level 6

Error 15227 and 404 returned when updating Quickbooks desktop 2019

@Mrcool2013 ,

Consider to open your file on trial license of Pro 2020. Got the same error message?

Mrcool2013
Level 2

Error 15227 and 404 returned when updating Quickbooks desktop 2019

Thank you for your suggestion. My boss would not even consider purchasing another update at this point and besides, we should not have to update in order to fix a problem with our current version of QuickBooks.

 

I would appreciate other suggestions.

plung
Level 6

Error 15227 and 404 returned when updating Quickbooks desktop 2019

@Mrcool2013 ,

Just to clarify, I was not asking you to upgrade. If you can open your file on trial license of Pro 2020 and found no error message, the real problem is on your 2019 system. But if the problem still persists on 2020, your file may be damaged.

Kristine Mae
QuickBooks Team

Error 15227 and 404 returned when updating Quickbooks desktop 2019

These errors mean that there is nothing new to download, Mrcool2013. If an update is available, it'll be installed in QuickBooks. 

 

Our engineers are looking for a way to show a "Nothing new downloaded" message to avoid confusion.

 

Although, the steps given by my colleagues are the recommended workaround to prevent the error messages. If you're still encountering the same issue, I'd suggest reaching out to our technical support specialist. We're taking notes of the customers who are affected by it.

 

You can follow the steps provided by MaryJoyD, so you can get in touch with them.

 

Don't hesitate to reach out to us if you have other concerns. We'd be happy to help you out. 

HRamos
Level 1

Error 15227 and 404 returned when updating Quickbooks desktop 2019

I only am getting Error 15227 but still have issues with QB freezing while I'm trying to do something so I don't think it's just a simple matter of nothing new to download. This is very frustrating. My IT guy followed all the suggestions concerning firewalls and digital certificates. Nothing fixed it. Clearly a file is missing. 

ShallyMarR
QuickBooks Team

Error 15227 and 404 returned when updating Quickbooks desktop 2019

Hello, HRamos.

 

Good to see you here in the Community.

 

Currently, there's an ongoing investigation about getting the error 15227 after running updates in QuickBooks Desktop 2019. While our engineers are conducting a further investigation about the error 15227, we have a workaround to help fix the error.

Here's how to fix the error:

 

1. Run Reboot.bat.
2. Restart your computer, then open QuickBooks Desktop.
3. If prompted appear install an update, click Install Now.
4. If you're unable to install the update, delete and download the update again.
5. Close QuickBooks Desktop.

  • Go to C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks < versionXX> \Components. (Note: xx is the version number of QuickBooks Desktop. For example, QuickBooks Desktop 2019 is DownloadQB19.)

6. Open QuickBooks Desktop, then go to the Help menu and click Update QuickBooks Desktop.
7. Go to the Update Now tab. Then mark the Reset the updates checkbox.
8. Select Get Updates so redownload the updates.
9. When the download is complete, close and open QuickBooks Desktop again.
10 On the QuickBooks Desktop Update Service window, hit Install Now.

 

Here's an article for more troubleshooting steps on fixing the error 15227: Fix error when updating Desktop or Payroll.

 

You may check this article for future reference in case if suggested troubleshooting steps is not working: Clean install QuickBooks Desktop.

 

Please know that you're always welcome to post if you have any other concerns. Community Team will always here to help.

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