How do I force emailed invoices to be treated as a bill rather than a receipt?

The extracted information depends on the uploaded files, @rob94708. I'll provide details to help you ensure that QuickBooks will treat them as bills.

The system will only extract information based on the documents you attach. It could be that you uploaded the wrong file, which is why the system treated it as a receipt.

Make sure you capture or attach the correct file from the Receipts tab. If it's incorrect, you can simply click the dropdown icon in the Action column and select Delete. Then, upload the correct receipt.

If the issue persists, try completing the process using a private or incognito browser and logging into your QuickBooks Online (QBO) account. This way, you can access the most recent version of the webpage without storing data that might cause display issues. Feel free to use any of these keyboard shortcuts to open an incognito window:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

If it works, clear the cache of your original browser to start fresh, or use another supported, up-to-date browser to narrow down the results.

Once your bills are uploaded, review and categorize them into the correct accounts to help you organize your transactions seamlessly. Then, reconcile the account to match it with your bank statement.

Also, we have QuickBooks Live Expert Assisted, who are always available to help you with best practices in setting up and making the most out of QBO.

Keep me in the loop by tagging me in your reply if you have more queries about uploading bills and receipts in QBO. We're determined to help.

Thanks for the reply, but I'm a little confused by this. You wrote:

>The system will only extract information based on the documents you attach. It could be that you uploaded the wrong file, which is why the system treated it as a receipt.

But there's no such thing as "the wrong file" in this context. Other people have an invoice they send to the email address. I can't control what that file looks like. I want to make sure it's treated as a "bill" no matter what file people send.

I know how to delete the incorrect receipt and manually add it as a bill, so that's not my question. I just want to stop it from being treated as a receipt in the first place.

Can you tell me how QuickBooks decides whether an emailed file is treated as a receipt or a bill? For example, are there certain words that could be in the file to force it to be treated as a bill?

Hey rob94708,

Thank you for connecting with the QuickBooks Community.  In order to stop incoming emails from being treated as QuickBooks Receipts and instead be processed as Bills, you need to customize a QuickBooks email address to forward to and set up auto-forwarding rules in your email provider (like Gmail) to automatically send bills and receipts to that address.
 

1. Customize a QuickBooks Email Address:

• Go to Transactions > Receipts .
• Select "Forward from email" .
• In the "Enter email address" field, create a customized email address . It will have to end with "@qbodocs.com".
• Follow the prompts to verify and save the email address .

2. Set up Auto-Forwarding in Your Email Provider (e.g., Gmail):

• Go to your Gmail account and select Settings, then "See all Settings" .
• Select "Forwarding and POP/IMAP" .
• Add the QuickBooks email address as a forwarding address and proceed .
• Follow the prompts to verify the forwarding address .
• Create a filter to automatically forward emails from the vendors you get bills from to the QuickBooks email address .

3. (Optional) Give Users Permission to Forward Receipts:

• Go to Transactions, then select Receipts.
• Select Manage forwarding email.
• Turn on the toggle for the users you want to give permission to forward receipts.
• Note: If you haven't set up users yet, select Add new user.

Please let me know if you have additional questions or concerns! My team and I will be here to help. See you around. 

Thank you for the reply, but this describes how to set up an email address to accept the invoices, which is something I've already done. It doesn't address the question I had asked. My question is:

Once I have followed all these steps, and I send an email to the address that these steps create, I find that sometimes QuickBooks treats the email as a "receipt" to create, and sometimes it treats it as a "bill" to create.

I don't know why it chooses "Receipt" sometimes and "Bill" other times, but I want it to always use "Bill". Is there a way to make that happen?

Like you, I recognize how important it is for QuickBooks to automatically extract invoices with the correct transaction type, which is essential for your business operations, @rob94708. Let me connect you with our specialized support team to investigate how QuickBooks handles your invoices in detail.

As my colleague mentioned, the system only extracts information from the invoices it receives. Since you're encountering issues with how QuickBooks processes your invoices, I recommend following the troubleshooting steps outlined above if you haven't already done so.

If the problem persists, you can contact our Live Support team. The team is committed to resolving your issues and thoroughly investigating underlying causes. To reach them, follow these steps:
 

1. Inside QuickBooks Online, navigate to the Help menu.
2. Select the Search option and type "contact support".
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic you need help with.
5. Follow the prompts, then choose e away to connect with us.

Additionally, you can email your expense receipts and bills in QBO to keep track of your business expenses made outside the platform.

Furthermore, take the time to categorize your online bank transactions. This will simplify financial tracking and enhance decision-making for your business.

Your comment about our features is important to us, @rob94708. If you have any questions about received invoices or other QBO concerns, please let us know. We're here to support you throughout your QuickBooks journey.

@rob94708 

I don't know why it chooses "Receipt" sometimes and "Bill" other times, but I want it to always use "Bill". Is there a way to make that happen?

You can explore Melio to compare. You can ask your vendors to email their bills directly to your Melio email address ([email address removed]). That way when you open Melio, all bills are already in your Bills tab and sync with QB Online, ready to be scheduled.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/pay-bills-online/01...