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I appreciate you sharing detailed information about your concern, Lazu. Once the payment has been deposited, we're unable to delete it directly. To fix this case, let's generate the Deposit Detail report and identify where the transaction was listed. Once we locate it, we can correct the deposit account or uncheck it from the list. I'll be here to guide you through it all.
To run the Deposit Detail report, please follow these steps:
- Head to the Reports menu, then enter Deposit Detail report on the search bar.
- Click the specific deposit amount that matches your invoice. Then, it will automatically route you to the Bank Deposit page.
Now, you can update the account or uncheck the payment to unlink it from the deposit. Please refer to the attached screenshot for visual guidance.
Once you unlink the payment, you can delete it from your customer's profile. See the attached visual sample for a guide.
Additionally, I'm excited to inform you that our QuickBooks Live Expert Assisted team is available to help you whenever you require support with recording or categorizing your transactions. With their experience and commitment to customers like yourself, they will offer valuable advice and best practices to ensure that your financial management runs smoothly.
Moreover, you can send your customer a statement to provide comprehensive details of their associated invoices, payments, and outstanding balances in QuickBooks Online.
Furthermore, I'm adding these additional resources to help categorize and reconcile your transactions in the future:
Once you follow the steps above, you can find the payment and correct the deposit account. Remember, I am here to assist you every step of the way, so let me know if you need further help.
