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jr-shinestonepav
Level 1

I can't open my invoice and estimates

 
1 Comment 1
JorgetteG
QuickBooks Team

I can't open my invoice and estimates

Welcome to the Community, jr-shinestonepav.

 

Thank you for flagging this issue. I want to ensure that you can seamlessly open invoices and estimates in QuickBooks Online (QBO) and get back on track.

 

Could you please let me know if you are encountering any specific errors when trying to open your invoices and estimates? Does QBO crash automatically? Any additional information you provide will be helpful in identifying the root cause of the issue.

 

In the meantime, when QuickBooks exhibits unusual behavior, it may be due to browser-related issues. I recommend using a private browser or incognito window to eliminate any errors or glitches that may be occurring in the system.

 

Here are the keyboard shortcuts for different browsers:

 

  • Google Chrome: Ctrl + Shift + N 
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Shift + Ctrl + P
  • Microsoft Edge: Ctrl + Shift + N

 

Once it works, proceed to your regular browser and clear its cache to refresh your website's preferences. Also, note the system's supported browser for the best and most secure experience.

 

If you need assistance with using your invoices and other sales forms in QuickBooks Online, check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. This resource provides detailed information on adding personalized details to your emails and customizing them.

 

Additionally, you can memorize a report to save it with its current customization settings.

 

Feel free to reach out if you need help with your invoices or anything else by leaving a reply below. I'll be monitoring this conversation closely and will respond promptly once I have the additional information. I'm here 24/7 to assist you.

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