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brittanypounders
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

It looks like I have successfully connected my chase account-- but each time comes back saying there is a problem with this account connection.  I've tried from multiple browsers.
20 Comments
JamesDuanT
Moderator

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

I appreciate your time trying other supported browsers, Brittany.

 

Recently, we've received reports regarding the error 355 when connecting your Chase account to QuickBooks Online. Our engineers are already working with your bank's technical support to fix this. I'd recommend contacting our QuickBooks Customer Care Team. They can add your profile to the list of affected users and keep you up to date about the issue.

 

I'd appreciate your patience as we work on this.

JamesDuanT
Moderator

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

We'd be glad to inform you that this issue has already been fixed by our engineers, Brittany.

 

If the same error occurs, we'd recommend reaching out to our QuickBooks Customer Care Team. They can provide further assistance with this.

 

Here's how you can contact them:

  1. Click the Help menu in the upper-right corner.
  2. Select Contact us and fill in the needed information.

You can always get back to us if you have follow-up questions.

ccoy
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

I'm getting the same error when trying to connect my Bank of America accounts for the past two days. When can I expect it to be fixed?

Charies_M
Moderator

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Hello there, ccoy.

 

Thanks for bringing this to our attention.

 

There is a newly opened investigation about the Error code 355 when trying to connect the Bank of America to QuickBooks Online (QBO).

 

In the meantime, I recommend you get in touch with our Care Support Team so you'll be added to the list of affected users. Through this, you'll be notified once there is an update or progress of the investigation via email.

 

To get our contact information, here's how:

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter what you're needing assistance with in the What can we help with? field and choose Let's talk
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.​

You may want to provide this investigation number INV-32358 to the representative as their reference.

 

Aside from this, you can visit this website to check for the status of the investigation: http://status.quickbooks.intuit.com/.

 

Keep in touch for updates. Let me know if you have other concerns or questions while working with bank transactions in QuickBooks. I'm always around to help.

tkozusko
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

I am also getting the same error message with Bank of America. What is the latest status? Clients are asking....

Charies_M
Moderator

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Hi there, tkozusko.

 

Thanks for subscribing to our updates on this investigation.

 

The investigation about the Error code 355 is still on going. Our engineers are still working on with your Bank and continue to investigate why you're seeing this error message in your bank feed flow.

 

For now, I want you to be part of our containment list of affected users by giving us a quick call. This way, we'll be able to communicate with you via email as soon as updates are available.

The instructions on how to contact us is provided above.

 

Stay tuned for updates and if there's anything I can help you with, please let me know. I'd be happy to help.

ADMPF
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

I have the same issue on my end, I can't seem to get any help from anyone at Intuit on this issue...

Ryan_M
QuickBooks Team

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Hi @ADMPF,

 

It's our priority to get this error message taken care of, so allow me to guide you where to go.

 

As what @Charies_M mentioned, there's currently an open investigation about this issue. Our online banking team is searching for the cause on why you're seeing this error message. For now, up until the error gets resolved, I suggest importing your bank transactions via Excel CSV files. The article shows you the accepted template formats by QuickBooks Online (QBO), as well as the correct formatting of CSV files.

 

To receive updates about this investigation, you can contact our technical support team so you'll be added to the list of our affected users. This way, our online banking team can send you updates via emails, as soon as they're available.

 

Here's how to get a hold of our technical support team:

  1. Log in to your QBO account.
  2. Click the Help button.
  3. Click the Contact us button.

I'd suggest selecting the Get a callback option so you can speak with a phone representative.

 

For any other questions you might have, feel free to me a comment below.

ACallis
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

If I manually import all of the transactions from BOA from the past few days (I began receiving "Error Code 355" on Friday, June 14th), will I end up with duplicate transactions once the issue has been resolved?

IamjuViel
QuickBooks Team

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Hello there, @ACallis.

 

Yes, there is a possibility you’ll get duplicate transactions once the error is resolved. Let me share some information with you on how to get rid of these duplicates.

 

Once your bank’s connection is re-established, QuickBooks download your recent transactions automatically.

 

To remove the duplicates, here’s how:

  1. Go to the Banking menu.
  2. Choose the Banking tab.
  3. Select the For Review section.
  4. Mark all the duplicate transactions.
  5. Click the Batch Actions drop-down.
  6. Choose Exclude Selected.

When a transaction is excluded, it will not be included as part of your business finances. Also, it won’t appear on any of your reports or registers. For more detailed steps, you may check this article: Remove duplicate transactions.

 

On the other hand, I’d recommend contacting our Customer Care Team so you’ll be added on the affected users’ list. I can assure that as soon as updates about this error release, you’ll get an email.

 

Here’s how to contact us:

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Under How can we help?, type in any keyword about your concern.
  4. Hit Continue.
  5. Click Get a call back to contact us.

For more insights, you may refer to these articles: 

We appreciate your patience while we continue working on this. I’ll be around if there’s anything else you need.

mattyb
Level 2

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

ironically, the contact us chat is blank after I enter my name, phone etc. What a mess! 

MaryLandT
QuickBooks Team

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Hi there, @mattyb,

 

The Intuit Chat Support page should work on your end.

 

Let's use a different or private browser so you can chat with our support team. Browsing privately prevents from storing additional cache files that may be causing the blank screen after providing your information. 

 

Use the following shortcut keys to open a private window:

  • CTRL + SHIFT + N (Google Chrome and Mozilla Firefox)
  • CTRL + SHIFT + N (Internet Explorer)
  • CTRL + OPTION + P (Safari).

Once done, you can then chat them again. You should be able to see this page after clicking Submit. Please see the attached screenshot below for your guidance.
chatsupport.PNG

 

When that works, I suggest clearing cache and cookies on your regular browser to resolve the issue.

 

You can also check out this link for the helpful articles with the information you need: QuickBooks Online Help Articles.

 

Please know I'm always around to help with any QuickBooks issues you may be having. Just leave a comment below and I'll get back to you.

FedUpQ-BCustomer
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Im getting the same 355 errors when trying to update my Bank of America bank feeds. The suggested fixes by Quickbooks of clicking the edit sign-in info portion when you click the pencil is missing for me. The ability to select certain bank feed accounts and only update those, is missing for me and updates all of them. 

Quickbooks is a joke. The number of various errors and glitches i've experienced while using it over the years, boggles my mind. For a software/service which holds and handles such important company financial information, where accuracy is crucial, you would think at least all these errors and issues they have wouldn't linger into, add or change up financial items in your companies books...for the Quickbooks Team member to say "yes, you may have some duplicates transactions". Are you kidding me.   

Their updates they issue every so often which claims to have fixed an exact issue you've been experiencing, it rarely ever ends of getting fixed and happens over and over. 

You can't even see the answers to the questions you've asked when using their help function within the software because the width of the help function window is not wide enough to see the full width of the answers.

I really wish there was some other service / software than quickbooks. 

MaryGraceS
Moderator

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Hello there, FedUpQ-BCustomer.

 

I understand the effect of any delay in resolving this error. At this time, our Engineering Team is still investigating this error, and we don't have yet additional workaround to update your bank feeds. 

 

While they're investigating this, I also suggest you call our Customer Care Team. I want to ensure you're fully updated with any progress they make with this issue. Our specialists can add you to our notification, so we can keep you in the loop via email. Or, provide you the resolution once our engineers were able to fix the problem.

 

Also, I'll make sure to pass your idea to our Product Development team about our in-product help articles width to see if this feature will be updated for future enhancements. In the meantime, you can visit our Blog to get the latest news about QuickBooks Online and what our Product Care Team is working on.

 

Thank you for your patience while we're investigating this. If you have additional questions, please don't hesitate to leave a comment below.

E_Gustavo
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Adding my name to the chorus of folks who are getting this error. I'm getting it trying to connect to Citi bank for my Costco card. The error happens accross all my devices.
JonpriL
Moderator

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Hi @E_Gustavo,

 

Currently, we have an on-going issue where users like you received the Error 355 when updating your Citibank Account.

 

Rest assured that this has been escalated to our engineering and banking team and they're in all hands working to permanently fix this as soon as possible.

 

In the meantime, you can manually download and upload your bank transactions to QuickBooks. You can follow the steps outlined in this article so you'll be guided on how to do the tasks: Manually Upload Transactions into QuickBooks Online.

 

If you haven't yet, I'd recommend contacting our Customer Care Support. This way, you'll be added to the list of affected users. Once added, you'll receive all available updates about this issue through your email.

 

To do so, you can follow the steps below so you can reach our dedicated team:

  1. Go to Help.
  2. Select Contact us.
  3. Enter Citibank Error 355 in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Start messaging or Get a callback.

In case you need some tips and related article for future use, you can visit our QuickBooks Online Help Articles page for reference.

 

We thank you for your patience as we're working for a fix.

ssilvey77
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

This is a fun thread as it is now 11/26/19, I am getting this code.  I contacted QB two weeks ago and they opened a ticket.  Somehow on their end this ticket magically was closed for some reason.  Issue still not resolved.  After spending another 55 minutes on the phone with them, they said they were going to reopen the ticket and I would get notified when resolved.  I said to the supervisor, so since you are selling me a product that has not been functioning properly and you have no expectation as to when this issue would be resolved, can you credit my account.....the answer was no. Comical as this issue has been going on for about 8 months from what I see and he even tried to tell me that the issue was because too many people were trying to get on at once and the bank is timing out...WHAT?!?!?!?  I guess I will just wake up at 3am and try again.

 

Complete Joke.

Ragu
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

I am getting this error with BofA. Looks like this issue has been ongoing for more than a year. I was asked to download transactions from my bank and upload to QBO. I have to do this monthly for 30-40 accounts. Doesn't sound reasonable. They said that their engineers are working on it. I have had this issue since Dec 12th, 2019. Anybody can help. I need to get my taxes done and I am stuck.

AlcaeusF
Moderator

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

I appreciate you for joining the thread here in the Community, @Ragu.

 

The connection of your account in QuickBooks Online will depend on the information coming from the bank's website. Right now, we have an open ticket about the 355 error message when using Bank feeds.

 

If you encounter the problem stated above, the only workaround available in the meantime is Web Connect. While a permanent fix is unavailable, we’ll have to add the company to the notification list.

 

That way, we'll be able to ensure you receive email updates regarding the resolution. In case you need the steps, here's how:

 

  1. In your company, go to the Help menu in the upper right hand to open the Search window.
  2. From there, scroll down to click the Contact us link.
  3. When the What can we help you with window opens, enter the issue/topic in the field box and then hit the Let’s talk button.
  4. Select how you want to reach out to our support team: Start messaging or Get a callback.
  5. To expedite the process, provide this number: INV-39905.

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

I’m adding an article with the lists of latest enhancements added to the product. Aside from that, it provides additional links on how to run the business efficiently in QuickBooks: QuickBooks Blog.

 

Reach out to me whenever you have additional questions or concerns. Please know the Community has your back, and I'm here ready to help you. Have a good one.

henry-dara
Level 1

I'm getting an error of: There’s a problem with this account connection We’re having trouble getting your bank data. Please try again later. (355)

Looks like there answer is "Go Eff Yourself" How can a software company justify NOT fixing problems that render key features of their software unusable. I am getting this from B of A now, and wonder why I am paying $25 a month for software that does not work as advertised. This is completely unacceptable. Someone needs to finally develop a better way to keep business books. Maybe an open source version of quickbooks, the same as google docs is an open source version of MS office.

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