I'll ensure you that you'll get the help you need, @dm105.

Here in the Community space, we cannot provide you with sensitive information like numbers, names, and codes. I can walk you through how to contact QuickBooks Online support. But before that, may I ask what specific issue you have? We're also here to provide accurate information and a troubleshooting process to resolve your concern.

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.

Moreover, I also encourage checking our Community Help page to learn some tips in managing your QuickBooks account. Please ensure that you selected the correct product. From there, you can search read articles that can guide you in completing your future task.
 

I'll keep an eye out for your response. Any additional information will do. Take care and have a good one!

Need help with my subscription 

Glad to have you here in the Community space, Brandone. Thanks for dropping in your query.

To better assist you, could you kindly elaborate on your subscription concern? Are you considering an upgrade or encountering a particular issue with your current plan? 

Your cooperation is immensely appreciated as it enables us to gather more insights and effectively address your needs. 

I'll be here awaiting your response, Brandone. Please keep in touch.

@Brandone 

QB Desktop or QB Online?

I cant log in through my QB account because it disappeared off the face of the computer world (at least mine).

I appreciate you taking the time to post your concern here in the Community, @Maxineneedsyou7. I have some troubleshooting steps to ensure you can log in to your QuickBooks Online (QBO) account.

Since your QBO account seems to have disappeared, make sure that your computer has a stable internet connection. Connectivity issues can sometimes prevent access to online services.

If your connection is stable, your browser's cache build-up might be causing the issue. QBO uses browser cache and cookies that can sometimes block web pages from loading. To clean this up, open your account in a private window by using these keyboard shortcuts:

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + N

If you’re able to access your account, return to your regular browser and clear its cache to refresh the system. If the issue remains, the browser you're using may have compatibility issues. For optimal results, we recommend using Google Chrome or Mozilla Firefox. To know the requirements on the specs and other supported browsers, check out this article: System Requirements for QuickBooks Online

Once everything's fine, you can proceed logging into your QuickBooks account. If you run into problems signing in, visit this guide to help you get in: Recover your Intuit Account if you can’t sign in

I'll be around if you have additional questions about login issues in QuickBooks. Just tag me in your reply, and I'll surely get back to you.

In Spanish 

Thank you for reaching out to the QuickBooks Community, @Account2024. I'd be happy to assist you in connecting with our Customer Support team.

To ensure we provide you with the most efficient and personalized support, could you please specify the issue or concern you're experiencing with QuickBooks Online? I may be able to offer immediate assistance.

If you encounter any difficulties or have additional questions about QuickBooks Online, please don't hesitate to reply. I'm here to help you resolve any issues you may be facing

Hello Team,

I am having one desktop where every time to login the QuickBooks online QuickBooks code is asking and every time how can we ask someone to help us with the code.

I am facing an issue with logging into QuickBooks Online on one of the desktops.

Thank you for bringing this to our attention, accounts. I'd be glad to help you in accessing your account without the need to enter the code each time.

If you’re prompted to verify your account with each login, it’s due to Two-Step Authentication being enabled on your account. This multi-factor authentication (MFA) adds an extra layer of security by requiring a one-time confirmation code sent to your email or phone, thereby helping to protect your password. Should you prefer to disable this feature, please follow the steps outlined below:

1. Sign in to your Intuit Account and select the Sign in & security tab.
2. In the 2-step verification section, Turn off the Use 2-step verification switch.
3. Enter your account password, then select Continue.
4. A message reads that 2-step verification is now off. You’ll also receive an email confirming your security preference update.

Please refer to this article for more details: Secure your Intuit Account and prevent lockout with extra verification methods.

Furthermore, you can check your browser's settings to prevent your history from being cleared when the browser is closed.

1. Open Chrome Settings from the 3 dots icon, and then choose Settings.
2. Click on Privacy and Security and navigate to Site Settings.
3. Select Additional Content Setting from the menu.
4. Click On-device Site Data.
5. Ensure that the Allow sites to save data on your device button is toggled.

Additionally, you can refer to this article to see different common sign-in issues and how to fix them: Get help if you can't sign in to your account.

Let us know if you have other concerns with the Two-Step Authentication of QuickBooks. We're here to help you in any way we can.

I am attempting to log into Quickbooks desktop to do weekly payroll and a ! comes up saying "hold tight. We are updating Quickbooks desktop. THis may take a few minutes.  I have waited oer an hour and still unable to get the Log in page to come up so I can log into my QB

@Megann55 

Are you using QB Desktop 2024 or earlier?

Let me help you troubleshoot the login issues you're experiencing with QuickBooks Desktop. Here are some possible causes and solutions to resolve the problem.

To begin with, please ensure that your internet connection is stable, as connectivity issues can prevent you from logging in.

If your connection is stable and you're still facing issues, let's try forcing QuickBooks to close. This can help refresh the application and eliminate any unresponsiveness. Here’s how to do it:

1. Press Ctrl + Shift + Esc to open the Task Manager.
2. Locate QuickBooks in the list of processes.
3. Select it and click on End Task.
4. Once this is done, relaunch QuickBooks as an administrator.

Moreover, If the above steps don’t resolve the issue, I recommend using the QuickBooks Tool Hub. This tool can help fix common software problems. Here’s how to get started:

1. Close QuickBooks.
2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be displayed on the bottom right, or you can select About to view the version.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and then select the program. Once done, you'll want to run the Quick Fix my program from the Tool Hub. Here's how:

1. In the QuickBooks Tool Hub, select Program Problems.
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

For other available solutions, please visit this article: Fix issues when QuickBooks has stopped working.

Lastly, for future reference regarding the manual payment and filing of payroll taxes and forms in QuickBooks Desktop Payroll, you can check this article: Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll.

If you have any further questions or need additional assistance with managing your QuickBooks Desktop for payroll, please don't hesitate to reach out. We're here to help you anytime

Hello

@Chaotucker 

Hello. Any specific concerns?

Welcome to the Community, and thank you for joining the thread, Chao.
 

To assist you effectively, it would be very helpful if you could provide us with more detailed information about the specific issues you are experiencing. The more details you can provide, the better we will be able to offer appropriate solutions to address your situation.
 

Feel free to share any screenshots or provide additional information that could assist us in resolving your issue. We are eagerly anticipating your response. Please don't hesitate to reply, and we will make sure to get back to you promptly to provide further assistance.