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4Gal
Level 11

I need to speak with an expert

@dm105 

Any specific concern?

 

DebSheenD
QuickBooks Team

I need to speak with an expert

I'll ensure you that you'll get the help you need, @dm105.

 

Here in the Community space, we cannot provide you with sensitive information like numbers, names, and codes. I can walk you through how to contact QuickBooks Online support. But before that, may I ask what specific issue you have? We're also here to provide accurate information and a troubleshooting process to resolve your concern.

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback.
  6. Type in your contact info.
  7. Select Confirm my call.

 

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online (QBO) drop-down to see the most updated support schedule: Support hours and types.


Moreover, I also encourage checking our Community Help page to learn some tips in managing your QuickBooks account. Please ensure that you selected the correct product. From there, you can search read articles that can guide you in completing your future task.
 

I'll keep an eye out for your response. Any additional information will do. Take care and have a good one!

Brandone
Level 1

I need to speak with an expert

Need help with my subscription 

CamelleT
QuickBooks Team

I need to speak with an expert

Glad to have you here in the Community space, Brandone. Thanks for dropping in your query.


To better assist you, could you kindly elaborate on your subscription concern? Are you considering an upgrade or encountering a particular issue with your current plan? 

Your cooperation is immensely appreciated as it enables us to gather more insights and effectively address your needs. 

I'll be here awaiting your response, Brandone. Please keep in touch.

4Gal
Level 11

I need to speak with an expert

@Brandone 

QB Desktop or QB Online?

Maxineneedsyou7
Level 1

I need to speak with an expert

I cant log in through my QB account because it disappeared off the face of the computer world (at least mine).

 

Nicole_N
QuickBooks Team

I need to speak with an expert

I appreciate you taking the time to post your concern here in the Community, @Maxineneedsyou7. I have some troubleshooting steps to ensure you can log in to your QuickBooks Online (QBO) account.

 

Since your QBO account seems to have disappeared, make sure that your computer has a stable internet connection. Connectivity issues can sometimes prevent access to online services.

 

If your connection is stable, your browser's cache build-up might be causing the issue. QBO uses browser cache and cookies that can sometimes block web pages from loading. To clean this up, open your account in a private window by using these keyboard shortcuts:

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

If you’re able to access your account, return to your regular browser and clear its cache to refresh the system. If the issue remains, the browser you're using may have compatibility issues. For optimal results, we recommend using Google Chrome or Mozilla Firefox. To know the requirements on the specs and other supported browsers, check out this article: System Requirements for QuickBooks Online

 

Once everything's fine, you can proceed logging into your QuickBooks account. If you run into problems signing in, visit this guide to help you get in: Recover your Intuit Account if you can’t sign in


I'll be around if you have additional questions about login issues in QuickBooks. Just tag me in your reply, and I'll surely get back to you.

Account2024
Level 1

I need to speak with an expert

In Spanish 

GenmarieM
QuickBooks Team

I need to speak with an expert

Thank you for reaching out to the QuickBooks Community, @Account2024. I'd be happy to assist you in connecting with our Customer Support team.

 

To ensure we provide you with the most efficient and personalized support, could you please specify the issue or concern you're experiencing with QuickBooks Online? I may be able to offer immediate assistance.

 

If you encounter any difficulties or have additional questions about QuickBooks Online, please don't hesitate to reply. I'm here to help you resolve any issues you may be facing

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