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jacob-vanquishcr
Level 1

I want to speak with a live person

 
5 Comments 5
David-212915
QuickBooks Team

I want to speak with a live person

Welcome to the Community, @jacob-vanquishcr. I can help get you pointed in the right direction for speaking with a person.

 

Here's how you can request a callback from a member of the QuickBooks Online Customer Support team:

 

  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter your question in the How can we help? field and choose Continue
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.

Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?.

 

 

The Community always has your back and would also be happy to help with your questions as well.

 

I'm just a few clicks away should you need anything. Hope you have a great day.

wareagle56
Level 2

I want to speak with a live person

how to get my email to work inside quickbooks to email paystubs and reports to accountant

 

cant get in touch with a percon 

 

Maybelle_S
QuickBooks Team

I want to speak with a live person

Glad to see you here in the Community, @wareagle56.

 

I can help you set up your email address to work with QuickBooks Desktop (QBDT). Doing so, you can now email paystubs and reports.

 

Before we get started, we need to verify the following:

  • Your webmail servers and port settings with your ISP.
  • Webmail providers require users to enable their account settings for two-step verification.
  • QuickBooks can auto-fill info for some of the most common providers.

To set up webmail:

  1. Go to the Edit menu and then select Preferences.
  2. Click Send Forms.
  3. Select the Web Mail radio button, and then click Add.
  4. Fill out the Add Email Info window, and then click OK.
  5. Click OK to save your changes.

Once done, you can now email pay stubs and reports to your accountant.

 

If you encounter any error messages when emailing paystubs, please check out this article for the troubleshooting option: Could not connect to the email server.

 

Also, we currently have an investigation in accessing the Help system in QuickBooks Desktop. Our engineers are working on a solution to get this feature working back to normal as quickly as possible.

 

In the meantime, I'd recommend giving our Customer Care Team a call using this link: https://help.quickbooks.intuit.com/en_US/contact

 

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

 

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

Roadhard56
Level 1

I want to speak with a live person

I want to speak with customer support 

ChristieAnn
QuickBooks Team

I want to speak with a live person

Thank you for visiting the QuickBooks Community, Roadhard56. I'll ensure you'll be pointed to the right support team to discuss any concerns you might have about QuickBooks. Before that, may I ask what specific matter you want assistance with Please know I'm always around to help with any QuickBooks issues you may be having.

 

I recommend going to the Help icon. From there, you have the option to call our support directly to speak with customer support or enter your phone number to request a callback. Please keep in mind that they're only open from 6:00 AM to 6:00 PM Monday-Friday.

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Choose the Assistant section.
  4. Type your concern in the Type something field.
  5. Click Talk to a human.
  6. Click I still need a human.
  7. Click the Get help from a human.
  8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

 

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

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